Toshiba manual Using the Strata CS Web Client, Using the Tapi Service Provider and the CMA

For details about how to use the Client, see Chapter 7 through Chapter 18.

Using the Strata CS Web Client

If your Strata CS system administrator has installed Strata CS Web Services, you can access a limited version of the Client—called the Web Client—by using your Web browser. The Web Client lets you use Strata CS from any remote location that has Internet access and from Macintosh and UNIX computers. All major features of the Strata CS Client are available in the Web Client except those for managing calls or making recordings. You can listen to your voice mail, manage contacts, check your Call Log, customize your Strata CS account, and so forth.

To use the Web Client, ask your Strata CS system administrator for the Web address to enter in your browser. In most cases, the instructions in this manual also apply to the Web Client. You can also use the Web Client’s context-sensitive online Help for specific instructions about a Web Client view.

Using the TAPI Service Provider and the CMA

If you make extensive use of contact management applications or customer relationship management software such as Microsoft Outlook, GoldMine, GoldMine FrontOffice 2000, or Act!, you can install the TAPI Service Provider and place calls to contacts from those applications. You do not need to have the Strata CS Client installed on your computer to use the TAPI Service Provider.

The TAPI Service Provider enables you to place calls to contacts by using your contact manager application, just as you can place calls to contacts in the Strata CS Client application. Ask your Strata CS system administrator to install the Strata CS TAPI Service Provider, and then follow the instructions in your contact manager application for placing calls.

You can also install the Strata CS CMA (Contact Manager Assistant) and receive screen-pops for calls that show the name, the caller ID, and the time of day of the call.

You do not need to have the Strata CS Client installed on your computer to use the CMA.

Note: With Interact Commerce Act!, you can receive screen-pops without installing the CMA.

For instructions on how to use the TAPI Service Provider and the Contact

Manager Assistant, see their online Help.

CHAPTER 1. INTRODUCING STRATA CS 1-3

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL