Toshiba Strata CS manual Personal and public workgroups

department as a workgroup. Then, if you have to transfer a call to Sales, you can click the Sales tab and see all the members of Sales at a glance, along with their current personal statuses. See “Transferring a call” on page 10-9.

nQuickly answer any ringing phone in your workgroup by picking up your phone and pressing *99. See “Answering a call at another ringing phone” on page 4-4.

nCreate a routing list that distributes calls to the members of a workgroup according to the distribution algorithm you choose. Strata CS system administrators use this feature to set up ACD workgroups. See “Routing calls to workgroups” on page 14-13. For information on setting up ACD workgroups, see the manual Strata CS Call Center Administrator Guide.

Personal and public workgroups

Generally, the workgroups you will create in Strata CS are personal workgroups. Only you can see the personal workgroups that you create. Other users cannot see workgroups that you create.

Public workgroups, which are accessible by all Strata CS users who have permission to see them, can be created only by administrator users or other users who have been given special permissions to do so.

To view the public workgroups in your office, click the plus sign next to Public Folders in the folder list and click Workgroups. See “Using the Folder List” on page 7-16.

Note: You can create or edit public workgroups only if your Strata CS system administrator has given you permission to do so.

15-14 STRATA CS CLIENT USER GUIDE

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