Toshiba Strata CS manual Using greetings with routing lists

nSimultaneously. The phones of all workgroup members ring simultaneously, and the call goes to the first user who accepts it. Any contacts in the workgroup are ignored.

6.In the Ring duration field, specify the length of time each workgroup phone should ring before the call tries the next phone in the workgroup.

7.For external numbers in the workgroup you can choose to Prompt recipient to accept or decline call. When calling a workgroup, Prompt recipient for password is automatically selected, so that ACD calls are guaranteed to be answered by agents.

8.To play callers a message before they are routed to the workgroup, check Prompt caller before trying this action, and select the message on the Prompt drop-down list.

9.Click OK. You return to the Routing List dialog box, in which the new routing list step appears in the Actions list.

10.Use the arrows next to the Actions list to reorder any steps in the routing list and then click OK.

When routing calls to a workgroup, you can use the Pause and repeat final action. This action keeps callers on hold until a member of the workgroup answers the call. Calls are answered in the order of longest hold time, or “first in, first out” (FIFO).

Using greetings with routing lists

If you create routing lists with different final actions, you should record greetings that describe those actions. For example, if the final action is “Take a message,” your regular voice-mail greeting is appropriate. Examples of greetings for final actions are the following:

nHang Up: “I’m sorry you couldn’t find me. I’m not taking messages at the moment. Good-bye.”

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Transfer to extension: “I’m sorry you couldn’t find me. I’m transferring you now to my administrative assistant.”

Pause and repeat: “I’m sorry, I’m not available at the moment. Please hold.”

See “Managing greetings” on page 12-15 for instructions on recording greetings.

Matching active greetings with active routing lists

Make sure that your active greeting matches the final action of your active routing list. The active greeting and the active routing list are the greeting and routing list that are used for all calls you receive, unless you specify otherwise by creating a

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