Toshiba Strata CS manual Modifying a personal status, Creating a custom personal status

Modifying a personal status _____________________________

You can modify predefined and custom personal statuses to reflect your changing availability and location. For example, if you are often away from your desk attending meetings, you can modify the In a Meeting personal status to send your callers directly to voice mail and play a special “in a meeting” greeting that you record.

The following predefined personal statuses have preferences that you cannot modify.

nDo Not Disturb. The Taking calls preference is fixed at No—the status always sends you calls directly to the final action of your routing list (usually your voice mail) without ringing your phone.

nAvailable. The Taking calls preference is fixed at Yes—this status always implies that you are ready to take calls.

nAvailable and Available (Queue Only) for call center agents. The

Queue calls preference is always set to Yes. For more information, see Chapter 17.

You cannot delete or rename predefined personal statuses.

To modify a personal status

1.In the Personal Status view, double-click the personal status. The Personal Status dialog box opens.

2.Follow the steps described in the next section, “Creating a custom personal status.”

Creating a custom personal status________________________

You can create custom personal statuses for your own use for any of the following reasons:

nTo provide more information to your colleagues about where you are and what you are doing, for example, Working From Home, At Grandma’s House, At Client XYZ, and so forth.

nTo facilitate frequent changes to several call-handling settings at once. For example, whenever you work at the East Side office you might want to forward your calls and change your voice-mail greeting. By creating a custom personal status called East Side Office, you can automatically make both those changes just by selecting the status.

Note: If you are an agent in a call center queue, you cannot create a custom status that accepts queue calls.

CHAPTER 8. USING PERSONAL STATUS 8-7

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