Toshiba manual About the Strata CS Client, Overview of the Client views

About the Strata CS Client ______________________________

The Strata CS Client application offers access to all Strata CS commands in an easy-to-use, graphical Windows interface. In the Client you can quickly and easily manage calls, voice messages, contacts, and more.

This chapter explains the following aspects of working in the Strata CS Client:

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Logging on and exiting the Client

Elements of the Client window

The Client views

Working with views and items

Organizing the contents of a view by using folders

Sharing views and folders

Using the audio controls

Overview of the Client views

The Client includes the following General views:

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Voice Messages view (see Chapter 12)

Call Monitor view (see Chapter 11)

Contacts view (see Chapter 15)

Extensions view (see Chapter .9)

Call Log view (see Chapter 13)

The Client also includes the following Advanced views:

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Greetings view (see Chapter 12)

Routing Lists view (see Chapter 14)

Personal Status view (see Chapter 8)

Call Rules view (see Chapter 16)

Workgroups view (see Chapter 15)

Queue Monitor view (see the Strata CS Call Center Administrator Guide)

See your Strata CS system administrator about installing the Client on your computer.

Without the Client, you can still access many Strata CS functions by using the telephone commands. For details, see Chapter 3 through Chapter 6 and the “Telephone Commands Quick Reference” in Appendix A.

7-2 STRATA CS CLIENT USER GUIDE

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