Toshiba Strata CS manual Voice Mail/Account menu, Available Non-Queue

	Quick call commands
*51	Sign in. The call center queues begin sending you calls.
	This command changes your personal status to
	Available (Queue Only).
	When you sign in with *51, only queue calls ring your
	phone. Non-queue calls are sent directly to your voice
	mail. To have all your calls ring your phone, sign in by
	choosing the personal status Available.
	Note: To receive queue calls, you must be on call with a
	queue and you must be signed in. Your Strata CS
	system administrator can tell you the queues for which
	you are on call.
*52	Sign out. The call center queues stop sending you calls.
	This command changes your personal status to
	Available (Non-Queue).
	After you sign out, non-queue calls continue to ring your
	phone. To prevent all calls from ringing your phone, use
	the Do Not Disturb personal status. See “Using
	predefined personal statuses” on page 8-3.
*53	Go on break. The call center queues stop sending you
	calls, but you are still considered to be signed in for
	statistical purposes. This command changes your
	personal status to On Break.
	While you are on break, non-queue calls continue to
	ring your phone.
*54	End wrap-up. This command terminates the wrap-up
	time that follows a queue call. During wrap-up time the
	queue does not you send calls. Ending wrap-up makes
	you available to receive queue calls again.
*55	Hear real-time call center statistics for a queue. To use
	*55, you must have been given permission to do so by
	your Strata CS system administrator.

Voice Mail/Account menu _______________________________

The Voice Mail/Account menu lets you listen to your voice mail, send messages to other users’voice mail, and change your Strata CS account settings. You need to log in to access this menu.

A-4 STRATA CS CLIENT USER GUIDE

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