Toshiba Strata CS About call forwarding and routing lists, Forwarding calls, Where I Am default

About call forwarding and routing lists ____________________

Strata CS provides two ways of receiving your calls at a phone other than your own, ensuring that you do not miss important calls when you are away from your desk:

nCall forwarding. Your incoming calls ring at another phone. You can use another extension or an external number (for example, your home phone number). Click Tools > Call Forwarding in any view to forward your calls to another number (see “Forwarding calls” on page 14-2).

nRouting lists. Your incoming calls try a series of phone numbers until you answer at one of them. Open the Routing Lists view to create routing lists (see “Using routing lists” on page 14-7).

Call forwarding and the Where I Am setting

When you forward your calls, you change a Strata CS setting called Where I Am. This setting specifies the phone that rings when you receive incoming calls. By default, Where I Am is your Strata CS station. You can change Where I Am in the following ways:

nForward your calls. Where I Am becomes the number to which your calls are forwarded. See the next section, “Forwarding calls.”

nSelect a personal status. Where I Am becomes the number specified in the personal status preference. See Chapter 8.

nChange your active settings directly. Where I Am becomes the number you specify. See “Personal status and your active settings” on page 8-10.

To view your current Where I Am location, choose Tools > Active Settings.

The Where I Am default

Where I Am has a default setting that is either your station or your call forwarding number. You can use the Where I Am default to temporarily override call forwarding. See “Using the Where I Am default” on page 8-13.

Forwarding calls ______________________________________

Call forwarding causes your calls to ring at another phone, either another extension or an external number. Call forwarding is useful when you are working away from your desk for a period of time.

Notes:

nCall forwarding automatically updates the default Where I Am location in all your routing lists and personal statuses. Whenever a routing list or

14-2 STRATA CS CLIENT USER GUIDE

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