Toshiba Strata CS manual Recording a call, Associating a call with a contact, To record a call

Actions >

Recording a call

If your Strata CS system administrator has given you the required permission, you can record your Strata CS conversations, including conference calls. By default, recordings appear in the Inbox folder of your Voice Messages view, although your Strata CS system administrator may have set them to appear in another person’s Voice Messages view. Recorded conversations are stored in the limited space that you have been allocated for all of your voice files.

The maximum length of a single recording is equal to the total number of minutes available in your voice mailbox. By default this is 20 minutes, but your Strata CS administrator may have set a different limit.

Important: It is possible for a recorded conversation to “over fill” your voice mailbox. The recording will not be cut off. However, you cannot receive more voice messages when your voice mailbox is full. For this reason, you must check your available mailbox space after recording any conversation to be sure that you have space for new voice messages. See “Viewing your voice mailbox size” on page 12-15 for more information.

To record a call

1.During an active call, choose Actions > Start Recording. Strata CS starts to record the call.

2.To stop recording, choose Actions > Stop Recording.

To play a call you just recorded

In the Voice Messages view, click the Inbox folder, or open another mailbox if your system is set up differently. Select the recording, and then choose

Play.

If the recordings are in your own Inbox folder, you can listen to them by using the telephone commands. See “Listening to your voice messages” on page 5-3 for more information.

Associating a call with a contact

Unidentified calls appear in the Call Monitor view as being from “Unknown.” You can associate a particular unidentified call with one of your contacts, so that the Call Monitor and Call Log views display a name with the call. You can also permanently associate the call’s Caller ID phone number or text with the contact, so that Strata CS automatically identifies the contact on all subsequent calls from that phone.

To associate a call with a contact, choose Actions > Associate. See “Associating a call or caller ID number with a contact” on page 15-10.

CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-11

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