Toshiba Strata CS manual 14-12

“Caller options while following a routing list” on page 14-7). You can also click to create a new greeting.

7.Click OK to add this step to your routing list. The Routing List Action dialog box closes, and the new step appears under Actions in the Routing List dialog box.

Repeat steps 3-7 to create additional steps for the routing list.

8.When you have finished creating the steps that you want to the routing list to take, in the Routing List dialog box, specify the Final action if the call is not answered. That is, specify what you want Strata CS to do if it gets to the end of the routing list and no one has answered.

To play a greeting before the final action, check Play greeting and choose the greeting on the drop-down list. For information on the System hold greeting, see the Pause and repeat final action in the following list.

Select one of the following final actions on the Action drop-down list:

n

n

Take a message. The call is sent to your voice mail.

Hang up. Calls from Strata CS users are disconnected. External callers are transferred back to your company’s main menu.

nTransfer to extension. The call is transferred to an extension that you select on the Extension drop-down list, for example, an operator, a co-worker who handles your calls, or an auto attendant. The transferred call is treated as a new call to that extension. If no one answers at that extension, the call follows that extension's routing list.

n

n

Pause and repeat. The caller holds for the number of seconds you define in the Pause duration field, and then begins the routing list again. During the pause, callers can press 0 for the operator or 1 to leave a voice message. The greeting you choose can mention these options.

In the list of greetings is a special prerecorded greeting called the System Hold Greeting. It says, “The person you are calling is unavailable. To hold, please stay on the line. To leave a message, press 1.” It does not mention the option to press 0 for the operator.

Transfer to an extension. The call is transferred to an extension that you select on the Extension drop-down list, for example, an operator, a co-worker who handles your calls, or an auto attendant. The transferred call is treated as a new call to that extension. If no one answers at that extension, the call follows that extension's routing list.

14-12 STRATA CS CLIENT USER GUIDE

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