Toshiba Strata CS manual Wrap-up time, Terminating your wrap-up time early

nThe My Phone tab, which shows all the calls that are being handled by your phone, including any queue calls you have taken

nThe All tab, which shows all your queue and personal calls together

If you are an agent in multiple queues, the Call Monitor displays a tab for each queue.

Click the My Phone tab or a queue tab to view only the calls for that tab. Click the All tab to view all calls at once.

Note: Your Call Monitor view may display other tabs than the ones described in this section. See “Call Monitor view tabs” on page 10-4.

Wrap-up time

After you finish a queue call, you are given wrap-up time to complete any work relating to the call. During your wrap-up time you will not receive any queue calls. Your system administrator sets how much wrap-up time you have, by default 15 seconds.

While you are in wrap-up time, the wrap-up icon appears in the Client status bar:

Terminating your wrap-up time early

To terminate your wrap-up time early, and mark yourself as available to take queue calls again, do either of the following:

n

n

Click in the Client status bar.

Pick up your phone and press *54.

17-6 STRATA CS CLIENT USER GUIDE

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