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Strata CS manual
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249 pages, 2.98 Mb
Telecommunication Systems Division
June 2001
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Release 4.0
Client User Guide
Contents
Main
Publication Information
Copyright 2001 Toshiba America Information Systems, Inc. Telecommunication Systems Division
C
Chapter 1. Introducing Strata CS.....................................................1-1
Chapter 2. Recording Your Voice Title and Voice-mail Greeting..2-1
Chapter 3. Placing Calls on the Phone............................................3-1
Chapter 4. Answering and Handling Calls on the Phone.............. 4-1
Chapter 5. Working with Voice Messages on the Phone...............5-1
Chapter 6. Using Strata CS at a Remote Phone............................. 6-1
Chapter 7. Using the Strata CS Client .............................................7-1
Chapter 8. Using Personal Status....................................................8-1
Chapter 9. Using the Extensions View............................................9-1
Chapter 10. Receiving and Handling Calls in the Client..............10-1
Chapter 11. Placing Calls in the Client..........................................11-1
Chapter 12. Working with Voice Messages in the Client.............12-1
Chapter 13. Using the Call Log View.............................................13-1
Chapter 14. Call Forwarding and Routing Lists...........................14-1
Chapter 15. Managing Contacts and Workgroups.......................15-1
Chapter 16. Using Call Rules..........................................................16-1
Chapter 17. Working as a Call Center Agent................................17-1
Chapter 18. Customizing Your Client............................................18-1
Appendix A. Telephone Commands Quick Reference ................. A-1
Page
Page
CHAPTER 1
INTRODUCING STRATA CS
1-2 STRATA CS CLIENT USER GUIDE
About Strata CS_______________________________________
Accessing Strata CS ___________________________________
Using the telephone
Using the Strata CS Client application
CHAPTER 1. INTRODUCING STRATA CS 1-3
Using the Strata CS Web Client
Using the TAPI Service Provider and the CMA
1-4 STRATA CS CLIENT USER GUIDE
Feature comparison table _______________________________
Where to get help______________________________________
Strata CS documentation
Feature Phone Client
CHAPTER 1. INTRODUCING STRATA CS 1-5
Document Printed Online Book Acrobat (PDF)
1-6 STRATA CS CLIENT USER GUIDE
Technical support
R ECORDING YOUR VOICE TITLE V
2-2 STRATA CS CLIENT USER GUIDE
About recording your voice title and voice-mail greeting _____
Recording your voice title _______________________________
CHAPTER 2. RECORDING YOUR VOICE TITLE AND VOICE-MAIL GREETING 2-3
Recording your voice-mail greeting _______________________
The active greeting
Recording a new greeting
2-4 STRATA CS CLIENT USER GUIDE
Recording a grab-and-hold greeting
Managing your greetings _______________________________
Greeting Commands Use while or after a greeting plays
1 2 3 4 6 7
CHAPTER 2. RECORDING YOUR VOICE TITLE AND VOICE-MAIL GREETING 2-5
Available space for greetings
Page
P LACING CALLS ON
3-2 STRATA CS CLIENT USER GUIDE
About placing calls on the phone_________________________
Dialing internal and external numbers_____________________
CHAPTER 3. PLACING CALLS ON THE PHONE 3-3
Entering account codes when placing calls
If you are prompted to enter an acc ount c ode
3-4 STRATA CS CLIENT USER GUIDE
Entering an account code with *11
Dialing by name _______________________________________
Placing calls while you are already on a call ________________
Putting your current call on hold and placing a new call
Switching between calls
CHAPTER 3. PLACING CALLS ON THE PHONE 3-5
Sending a Flash command to Centrex or another PBX _______
Placing calls with * options ______________________________
Redialing the last call
Returning the last call
Disabling call waiting for a call
Placing calls to an IP address____________________________
Page
4-2 STRATA CS CLIENT USER GUIDE
About answering and handling calls on the phone __________
Using the Flash button on your phone
Answering Strata CS calls_______________________________
Call announcing
Answering a call using call announcing
Call waiting
Call waiting options
4-4 STRATA CS CLIENT USER GUIDE
Receiving a call waiting tone from your telephone company
Answering a call at another ringing phone
Handling calls with the phone ___________________________
CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-5
Putting a call on hold
Call-handling commands
Call-handling Commands
1 2 3 4 5 6 7 # Flash
4-6 STRATA CS CLIENT USER GUIDE
Transferring a call
Transferring one of multiple calls
CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-7
Sending a call to voice mail
Disconnecting from a call and remaining on the line
Creating a conference call
4-8 STRATA CS CLIENT USER GUIDE
Parking a call
Unparking a call
Putting a call on silent hold
CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-9
Getting a dial tone to start another call
Entering an account code for a call
Using hands-free answering
Enabling and disabling hands-free answering
Placing and receiving calls with hands-free answering
Using voice-first answering
Enabling and disabling voice-first answering
CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-11
Forwarding your calls __________________________________
Page
CHAPTER 5
W ORKING
ON THE PHONE
5-2 STRATA CS CLIENT USER GUIDE
About working with voice messages on the phone __________
Using message indicators ______________________________
Listening to your voice messages ________________________
Customizing voice message playback order
Voice message telephone commands
5-4 STRATA CS CLIENT USER GUIDE
Deleting and undeleting messages
Replying to a message
Forwarding a message
#
Voice Message Commands Use while or after a message plays
Sending a message directly to a users voice mail___________
5-6 STRATA CS CLIENT USER GUIDE
Voice mail from the callers point of view __________________
Commands for Recorded Messages Use after recording a message
1 2 3 4 5 6 7 *
CHAPTER 5. WORKING WITH VOICE MESSAGES ON THE PHONE 5-7
Selecting a personal status on the phone__________________
Page
USING STRATA CS AT A REMOTE P
6-2 STRATA CS CLIENT USER GUIDE
About using Strata CS at a remote phone__________________
Logging in at a remote phone
Placing calls through Strata CS
CHAPTER 6. USING STRATA CS AT A REMOTE PHONE 6-3
6-4 STRATA CS CLIENT USER GUIDE
Answering Strata CS calls at a remote phone
Using ** instead of Flash
Putting a call on hold at a remote phone
Logging off at a remote phone
CHAPTER 6. USING STRATA CS AT A REMOTE PHONE 6-5
Using the Web Client ___________________________________
Web Client limitations
Accessing the Web Client
Using the Strata CS Client remotely_______________________
Page
CHAPTER 7
U SING
7-2 STRATA CS CLIENT USER GUIDE
About the Strata CS Client ______________________________
Overview of the Client views
CHAPTER 7. USING THE STRATA CS CLIENT 7-3
Logging on ___________________________________________
7-4 STRATA CS CLIENT USER GUIDE
Changing the Strata CS Server and station ID
CHAPTER 7. USING THE STRATA CS CLIENT 7-5
Logging on at another workstation
Logging on as a different user
Changing your password
Logging on with command-line switches
7-6 STRATA CS CLIENT USER GUIDE
Exiting the Client ______________________________________
Elements of the Client window
The menu bar
The toolbar
CHAPTER 7. USING THE STRATA CS CLIENT 7-7
Hiding and showing Client window elements
Customizing the Client display
7-8 STRATA CS CLIENT USER GUIDE
The Client views
The Strata CS Client Views
CHAPTER 7. USING THE STRATA CS CLIENT 7-9
The Strata CS Client Views
Adding the Calls pane to any open view
7-10 STRATA CS CLIENT USER GUIDE
Adding the Extensions pane to the Call Monitor view
Managing views and items ______________________________
Using commands in a view
CHAPTER 7. USING THE STRATA CS CLIENT 7-11
Managing items in the views
Creating new items
Deleting voice messages and other items
7-12 STRATA CS CLIENT USER GUIDE
Renaming items
Cutting and pasting items
CHAPTER 7. USING THE STRATA CS CLIENT 7-13
Copying and pasting items
Dragging and dropping items
7-14 STRATA CS CLIENT USER GUIDE
From To Drag SHIFT + Drag CTRL +
Drag
CHAPTER 7. USING THE STRATA CS CLIENT 7-15
Printing items in views
From To Drag SHIFT + Drag CTRL +
Drag
7-16 STRATA CS CLIENT USER GUIDE
Organizing the contents of a view in folders ________________
Private and public folders
Using the Folder List
CHAPTER 7. USING THE STRATA CS CLIENT 7-17
Viewing the folder list temporarily
Managing folders
Creating folders
Deleting folders
Renaming folders
7-18 STRATA CS CLIENT USER GUIDE
Viewing public folders
Managing the Deleted folder
Emptying the Deleted folder
CHAPTER 7. USING THE STRATA CS CLIENT 7-19
Sharing views and folders_______________________________
7-20 STRATA CS CLIENT USER GUIDE
CHAPTER 7. USING THE STRATA CS CLIENT 7-21
Viewing shared folders
Deleting shared items
7-22 STRATA CS CLIENT USER GUIDE
Using the audio controls________________________________
Recording and playing messages
Using voice file bookmarks
CHAPTER 7. USING THE STRATA CS CLIENT 7-23
Importing and exporting voice files
Importing and Exporting Strata CS items __________________
Importing and exporting contacts
7-24 STRATA CS CLIENT USER GUIDE
CHAPTER 7. USING THE STRATA CS CLIENT 7-25
7-26 STRATA CS CLIENT USER GUIDE
Exporting the Extensions view
CHAPTER 7. USING THE STRATA CS CLIENT 7-27
Exporting the Call Log
7-28 STRATA CS CLIENT USER GUIDE
CHAPTER 8
USING PERSONAL STATUS
8-2 STRATA CS CLIENT USER GUIDE
About personal status__________________________________
CHAPTER 8. USING PERSONAL STATUS 8-3
The Personal Status view _______________________________
The Personal Status button in the status bar
Using predefined personal statuses_______________________
8-4 STRATA CS CLIENT USER GUIDE
Personal statuses for all users
CHAPTER 8. USING PERSONAL STATUS 8-5
Additional personal statuses for call center agents
8-6 STRATA CS CLIENT USER GUIDE
Selecting a personal status______________________________
Selecting a personal status in the Client
Selecting a personal status on t he phon e
CHAPTER 8. USING PERSONAL STATUS 8-7
Modifying a personal status _____________________________
Creating a custom personal status________________________
8-8 STRATA CS CLIENT USER GUIDE
CHAPTER 8. USING PERSONAL STATUS 8-9
8-10 STRATA CS CLIENT USER GUIDE
Personal status and your active settings___________________
Changing your active settings
Changing your active settings directly
CHAPTER 8. USING PERSONAL STATUS 8-11
8-12 STRATA CS CLIENT USER GUIDE
Personal status defaults ________________________________
CHAPTER 8. USING PERSONAL STATUS 8-13
Using the Where I Am default
Setting personal status defaults
8-14 STRATA CS CLIENT USER GUIDE
Changing the personal status of another user ______________
CHAPTER 9
U SING
9-2 STRATA CS CLIENT USER GUIDE
The Extensions view ___________________________________
Extension view tabs
CHAPTER 9. USING THE EXTENSIONS VIEW 9-3
Extensions view columns
9-4 STRATA CS CLIENT USER GUIDE
Placing calls to an extension ____________________________
Automatically switching to the Call Monitor view
Changing another users personal status__________________
Seeing the Extensions view elsewhere in the Client _________
CHAPTER 10
R ECEIVING
IN THE CLIENT
10-2 STRATA CS CLIENT USER GUIDE
About receiving and handling calls in the Client_____ ________
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-3
The Call Monitor view
10-4 STRATA CS CLIENT USER GUIDE
Call Monitor view tabs
Call Monitor view panes
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-5
Displaying the Call Monitor view automatically______________
Selecting and acting on a call in the Call Monitor view________
10-6 STRATA CS CLIENT USER GUIDE
Double-clicking calls
Commands while a call is ringing ________________________
Taking the call
Sending the call to voice mail
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-7
Using grab-and-hold on the call
10-8 STRATA CS CLIENT USER GUIDE
Transferring a call without talking to the caller first
Commands after you answer a call _______________________
Putting a call on hold
Callback for calls on hold
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-9
Transferring a call
Drag-and-drop transferring
Blind vs. supervised transfers
10-10 STRATA CS CLIENT USER GUIDE
Transfer tips for Operator users
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-11
Recording a call
Associating a call with a contact
10-12 STRATA CS CLIENT USER GUIDE
Parking a call
Unparking a call
If no one answers the parked call
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-13
Muting a call
Playing a callers name
Disconnecting a call while staying on the phone
Creating notes about a call
10-14 STRATA CS CLIENT USER GUIDE
Call notification options ________________________________
Customized ring patterns
Other options for incoming calls
CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-15
Sharing your Call Monitor view __________________________
Viewing shared calls
Using the Call Monitor view with hands-free answering ______
10-16 STRATA CS CLIENT USER GUIDE
Enabling and disabling hands-free answering in the Client
Using the Call Monitor view with voice-first answering____
Enabling and disabling voice-first answering in the Client
P LACING CALLS
11-2 S TRATA CS CLIENT USER GUIDE
About Placing Calls in the Client _________________________
Placing a call _________________________________________
CHAPTER 11. PLACING CALLS IN THE CLIENT 11-3
Placing calls by using the toolbar Dial field
11-4 S TRATA CS CLIENT USER GUIDE
Placing calls by using other contact managers
Using dialing services __________________________________
CHAPTER 11. PLACING CALLS IN THE CLIENT 11-5
Entering a phone number by using a dialing service
11-6 S TRATA CS CLIENT USER GUIDE
Checking a phone number
CHAPTER 11. PLACING CALLS IN THE CLIENT 11-7
Redialing numbers and returning calls ____________________
Displaying the Call Monitor when you place a call ___________
Creating speed dial shortcuts____________________________
11-8 S TRATA CS CLIENT USER GUIDE
Working with conference calls ___________________________
CHAPTER 11. PLACING CALLS IN THE CLIENT 11-9
Adding a party to a conference
11-1 0 STRATA CS CLIENT USER GUIDE
Conferencing separate calls together
Transferring a conference call
CHAPTER 11. PLACING CALLS IN THE CLIENT 11- 11
Using Hold and Disconnect on external callers
Ending a conference call
Page
CHAPTER 12
W ORKING
IN THE CLIENT
12-2 STRATA CS CLIENT USER GUIDE
About working with voice messages in the Client ___________
The Voice Messages view
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-3
Knowing when you have new messages___________________
12-4 STRATA CS CLIENT USER GUIDE
System tray button
Stutter dial tone
New message tone
E-mail and pager notifications
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-5
12-6 STRATA CS CLIENT USER GUIDE
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-7
Scheduling e-mail and pager notifications
Schedule entries
12-8 STRATA CS CLIENT USER GUIDE
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-9
Listening to your voice messages ________________________
12-10 STRATA CS CLIENT USER GUIDE
Handling your voice messages __________________________
Forwarding a voice message
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-11
Replying to a voice message
12-12 STRATA CS CLIENT USER GUIDE
Calling back the person who left a voice message
E-mailing a voice message
Broadcasting voice mail
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-13
Deleting voice messages
Deleting a message permanently
Microsoft Exchange Server sync hronizat ion
Associating a voice message from Unknown with a contact
12-14 STRATA CS CLIENT USER GUIDE
Organizing voice messages in folders_____________________
Sharing your voice messages ___________________________
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-15
Viewing your voice mailbox size__________________________
Setting a maximum length for your voice messages
Managing greetings ____________________________________
12-16 STRATA CS CLIENT USER GUIDE
Greetings for situations other tha n voi ce mail
Space for greetings
Using a grab-and-hold greeting
Greetings and personal status
CHAPTER 12. WORKING WITH VOICE MESSAGES IN THE CLIENT 12-17
The Greetings view
The active greeting
12-18 STRATA CS CLIENT USER GUIDE
The personal status default greet ing
Recording a new greeting
E-mailing a greeting
CHAPTER 13
U SING
13-2 STRATA CS CLIENT USER GUIDE
The Call Log view________________________________ ______
Call Log view columns
CHAPTER 13. USING THE CALL LOG VIEW 13-3
13-4 STRATA CS CLIENT USER GUIDE
Viewing call details
Call Details columns
CHAPTER 13. USING THE CALL LOG VIEW 13-5
Viewing inbound or outbound calls only
13-6 STRATA CS CLIENT USER GUIDE
Taking notes on a Call Log entry _________________________
Hiding and showing the Detail pane
Associating a call from Unknown with a contact __________
Returning a call in the Call Log view ______________________
CHAPTER 13. USING THE CALL LOG VIEW 13-7
Reporting on the Call Log _______________________________
Page
C ALL FORWARDING L
14-2 STRATA CS CLIENT USER GUIDE
About call forwarding and routing lists____________________
Call forwarding and the Where I Am setting
The Where I Am default
Forwarding calls ______________________________________
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-3
Forwarding calls by using the telephone commands
Forwarding calls in the Client
14-4 STRATA CS CLIENT USER GUIDE
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-5
14-6 STRATA CS CLIENT USER GUIDE
Receiving forwarded ACD workgroup calls
Placing calls at another users extension
Call forwarding and voice mail
Forwarding calls over Centrex or PBX trunks
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-7
Using routing lists _____________________________________
How routing lists move from step to step
Caller options while following a routing list
14-8 STRATA CS CLIENT USER GUIDE
Mobile phone issues with routing lists
The Routing Lists view
The Standard routing list
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-9
The active routing list
The personal status default ro utin g list
Creating a new routing list
14-10 STRATA CS CLIENT USER GUIDE
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-11
14-12 STRATA CS CLIENT USER GUIDE
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-13
Routing calls to workgroups
14-14 STRATA CS CLIENT USER GUIDE
Using greetings with routing lists
Matching active greetings with active routing lists
CHAPTER 14. CALL FORWARDING AND ROUTING LISTS 14-15
Page
MANAGING CONTACTS AND W
15-2 STRATA CS CLIENT USER GUIDE
About contact management and Strat a CS_________________
The Contacts view _____________________________________
Using contacts folders
Using the A-Z buttons for quick access
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-3
Managing contacts in the Client __________________________
Using Strata CS Client contacts
Using contacts in another contact manager
15-4 STRATA CS CLIENT USER GUIDE
Using the Strata CS Contact Manager Assistant
Entering a new contact
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-5
15-6 STRATA CS CLIENT USER GUIDE
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-7
Sharing your contacts
Teaching Strata CS to recognize your contacts______________
15-8 STRATA CS CLIENT USER GUIDE
Identifying contacts by name
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-9
Adding phone numbers for contact recog nition
Deleting a number from the Incoming Caller ID list
15-10 STRATA CS CLIENT USER GUIDE
Associating a call or caller ID number with a contact
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-11
15-12 STRATA CS CLIENT USER GUIDE
Understanding name and number on caller ID
Using contact PINs for guaranteed recognition
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-13
Using workgroups _____________________________________
15-14 STRATA CS CLIENT USER GUIDE
Personal and public workgroups
CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-15
The Workgroups view
Creating a workgroup
15-16 STRATA CS CLIENT USER GUIDE
Calling a workgroup
USING CALL RULES
16-2 STRATA CS CLIENT USER GUIDE
About call rules _______________________________________
Call Rules overview
Distinguishing which incoming calls activate the call rule
Determining how the call rule handles calls
CHAPTER 16. USING CALL RULES 16-3
The Call Rules view____________________________________
16-4 STRATA CS CLIENT USER GUIDE
Creating a new call rule_________________________________
CHAPTER 16. USING CALL RULES 16-5
Combining caller and schedule conditions
Setting caller conditions
Setting schedule conditions
16-6 STRATA CS CLIENT USER GUIDE
Specifying custom hours
CHAPTER 16. USING CALL RULES 16-7
16-8 STRATA CS CLIENT USER GUIDE
Selecting how a call rule handles a call
Enabling or disabling a call rule __________________________
CHAPTER 16. USING CALL RULES 16-9
Choosing the priority of a call rule________________________
16-10 STRATA CS CLIENT USER GUIDE
Ignoring all call rules ___________________________________
CHAPTER 17
W ORKING A
17-2 STRATA CS CLIENT USER GUIDE
Whether this chapter applies to you ______________________
About call centers _____________________________________
Basic call center terminology
CHAPTER 17. WORKING AS A CALL CENTER AGENT 17-3
Signing in, signing out, and taking breaks__________________
Signing in
Signing out
17-4 STRATA CS CLIENT USER GUIDE
Taking a break
Signing in at another extension
CHAPTER 17. WORKING AS A CALL CENTER AGENT 17-5
Receiving and handling queue calls ______________________
Using the Call Monitor tabs
17-6 STRATA CS CLIENT USER GUIDE
Wrap-up time
Terminating your wrap-up time early
CHAPTER 17. WORKING AS A CALL CENTER AGENT 17-7
Placing calls from a queue ______________________________
Marking all calls
Finding out how calls are currently marked
17-8 STRATA CS CLIENT USER GUIDE
Popping up caller information ___________________________
What call center agents need to know to get the job done ____
Working remotely______________________________________
CHAPTER 18
CUSTOMIZING YOUR CLIENT
18-2 STRATA CS CLIENT USER GUIDE
About customizing your Client___________________________
Customizing telephone behavior_________________________
Recording a voice title
CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-3
Changing the language of telephone command prompts
Customizing or turning off call announcing
18-4 STRATA CS CLIENT USER GUIDE
CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-5
Customizing or turning off call waiting
18-6 STRATA CS CLIENT USER GUIDE
Turning callback for calls on hold on and off
Changing your personal Operator
Customizing your listing in the dial-by-name directory
CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-7
Customizing how long your phone rings
Changing ring patterns
18-8 STRATA CS CLIENT USER GUIDE
Enabling and disabling hands-free answering
Enabling and disabling voice-first answering
CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-9
Customizing incoming call behavior ______________________
Customizing voice message behavior _____________________
Setting voice message playback order
18-10 STRATA CS CLIENT USER GUIDE
Customizing the Client for Operators _____________________
Customizing the Client display___________________________
Showing or hiding Client window elements
Defining double-click behavior in the Contacts view
CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-11
Customizing columns
Showing and hiding columns
Moving columns
18-12 STRATA CS CLIENT USER GUIDE
Resizing columns
Changing how names are displayed
CHAPTER 18. CUSTOMIZING YOUR CLIENT 18-13
Other customization options_____________________________
Feature Description See
Page
APPENDIX A
T R
Call announcing commands_____________________________
Call announcing commands
1 2 3
4
Call handling commands _______________________________
Quick call commands __________________________________
Quick commands for call center agents
A-4 STRATA CS CLIENT USER GUIDE
Quick call commands
Voice Mail/Account menu _______________________________
*51
*52
*53
*54
Logging in
Voice Mail/Account menu commands
Page
Page
APPENDIX B
L OGGING COMMAND-LINE SWITCHES
Page
APPENDIX C
REPORTING PROBLEMS
C-2 STRATA CS CLIENT USER GUIDE
Reporting a problem with a specific call or message
APPENDIX C. REPORTING PROBLEMS C-3
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