Toshiba Strata CS manual Routing Lists view, Mobile phone issues with routing lists

You can specify whether Strata CS offers these choices for each step in the routing list. See “Creating a new routing list” on page 14-9.

Mobile phone issues with routing lists

Calls to a mobile phone are picked up by the mobile phone company first and then passed to the individual phone. When Strata CS detects this first pickup, it stops proceeding down the routing list, whether or not you actually answer the mobile phone. For this reason, when you put a mobile phone in your routing list, always check Prompt recipient to accept or decline call. Strata CS then relies on user input to signal a connection and will proceed down the routing list, unless you explicitly accept the call.

Routing lists for individual callers

By using call rules, you can have Strata CS use a specific routing list for a specific caller or group of callers. For example, you can have a routing list for important customers that includes trying your mobile phone and another routing list for everyone else that only rings your extension. See Chapter 16 for more information.

The Routing Lists view

Click Advanced on the view bar to locate the button for the Routing Lists view.

The Standard routing list

The Standard routing list is the default routing list that is built into Strata CS. It consists of one step: trying you at your Where I Am location. (See “Call forwarding and the Where I Am setting” on page 14-2.) If you are busy or do not answer, the routing list sends the caller to voice mail.

14-8 STRATA CS CLIENT USER GUIDE

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