Toshiba Strata CS manual Using workgroups, Examples, To enter a contact PIN

Examples:

nYour extension is 177, and you give Mr. Jones a contact PIN of 55. Mr. Jones calls your office, and when prompted to enter your extension, he types in 17755. Strata CS is thus assured of identifying this call as coming from Mr. Jones.

nIf you have a car for sale, you could advertise it in the paper with your extension plus a contact PIN (for example, “Call me at ext. 17756”). Set up the contact as “Car buyer” with a PIN of 56. Now when anyone calls about the ad, it appears as from “Car buyer” in your Call Monitor.

To enter a contact PIN

1.In the Contacts view, double-click the contact for whom you want to create a contact PIN. The Contact dialog box opens.

2.Click the Caller Identification tab.

3.Under Contact PIN, enter the number that you intend to give to this contact. If the contact PIN you entered conflicts with one already created, Strata CS prompts you to enter a different number.

4.Click OK.

Note: You cannot enter a contact PIN for a public contact.

Using workgroups _____________________________________

A workgroup is a group of related extensions or contacts. Extensions in Strata CS include users, IVR Plug-ins, auto attendants, or queues. With a workgroup you can:

n

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Send, reply, or forward a voice message to the workgroup. All users in the workgroup receive the message at once. See “Broadcasting voice mail” on

page 12-12.

Create a call rule for the workgroup. Incoming calls from any member of the workgroup are handled according to the call rule. For example, you can have a custom voice-mail greeting that plays for all the members in your “VIP group.” See Chapter 16 for more information.

nShare your voice mailbox or contacts with the workgroup. See “Sharing views and folders” on page 7-19.

nCall the workgroup. The phones of all users in the workgroup ring simultaneously, and the first user to answer is connected. See “Placing a call” on page 11-2.

nView users by workgroup when transferring calls, which makes it easier to pick the right recipient. Each workgroup appears as a tab in the Transfer To dialog box. For example, you can define the members of your Sales

CHAPTER 15. MANAGING CONTACTS AND WORKGROUPS 15-13

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