Toshiba Strata CS Drag-and-drop transferring, Blind vs. supervised transfers, To transfer a call

Callback is not available when working at a remote phone.

Transferring a call

The Call Monitor view allows you to easily transfer a call to any party, either another Strata CS user or someone at an external phone number. You can look up users and contacts by name, and you can see in advance if an extension is busy. You can even transfer a call to an auto attendant or to a user’s voice mail.

Drag-and-drop transferring

With the Extensions pane showing in the Call Monitor view, you can drag a call from the Call Monitor to an extension in the Extensions pane to transfer the call to that extension. For more information on drag-and-drop commands, see “Dragging and dropping items” on page 7-13.

Blind vs. supervised transfers

You can transfer a call in one of the following ways:

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Blind transfer, sometimes called an unattended transfer. You transfer the call without first speaking to the recipient. When the recipient answers the phone, the call is connected.

Note: If you transfer a call without answering it, you are performing a blind transfer.

Supervised transfer, sometimes called an attended transfer. You ask the recipient to accept the call, and then you transfer the call if the recipient agrees, or you send the call to the recipient’s voice mail if the intended recipient does not agree to take the call.

To transfer a call

1.Select the call that you want to transfer.

2.Choose Actions > Transfer. The Transfer To dialog box opens.

3.Select the person or enter the number to which to you want to transfer the call. See “Placing a call” on page 11-2 for instructions.

Note: You may be prohibited from transferring an external caller to an external number. See your Strata CS system administrator for more information.

4.If you are transferring the call to an external number, select the dialing service to use on the Call Using drop-down list. See “Using dialing services” on page 11-4.

CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-9

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