Toshiba Strata CS manual Quick commands for call center agents, Are queue-related

	Quick call commands
*55	Hear real-time call center statistics for the queue of
	your choice.
*66	Redial the last call you placed.
*69	Dial the phone number of your last incoming call.
*70	Disable call waiting for the next call.
*91	Answer another ringing phone. Enter the extension of
	the phone to answer. See *99 also.
*92	Retrieve a parked call.
*93	Dial a Strata CS user by name.
*95	Manage your calls on hold.
*96	Log off from remote session. Only available at a dial
	tone when logged in at a remote phone.

*99	Answer another ringing phone within your workgroup.
	See *91 also.

Quick commands for call center agents

The following commands are available only for agents in a call center queue.

	Quick call commands
*14	Mark the identity of all subsequent outbound calls
	during your shift, to keep track of which outbound calls
	are queue-related.

To mark all your subsequent outbound calls as being from the queue, press *14<queue’s extension>#.

To mark all your subsequent outbound calls as being from yourself, press *14#.

APPENDIX A. TELEPHONE COMMANDS QUICK REFERENCE A-3

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