Toshiba Strata CS manual Displaying the Call Monitor view automatically

nThe Extensions pane, which shows users’ availability (personal status) and enables drag-and-drop call handling. See “Adding the Extensions pane to the Call Monitor view” on page 7-10 and “Dragging and dropping items” on page 7-13.

nThe Detail pane, which enables you to type and save notes on a call. See “Creating notes about a call” on page 10-13.

Displaying the Call Monitor view automatically______________

Strata CS can open the Call Monitor view automatically in the following situations:

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When you receive an incoming call

When you place a call from the Contacts or Extensions view

When you return a call from the Voice Messages view or the Call Log view

When the Call Monitor view opens automatically, it appears in front of all other open windows on your computer.

To display the Call Monitor view automatically

1.Choose Tools > Options. The Options dialog box opens.

2.Click the View tab.

3.Under Display Call Monitor in the following situations, check one or both of the following options:

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Placing new calls from Contacts or Extensions. Returning calls from Voice Messages or Call Log.

4.To display the Call Monitor automatically on incoming calls, click the Incoming Calls tab and check Display the Call Monitor.

5.Click OK.

Selecting and acting on a call in the Call Monitor view________

Click a call in the Call Monitor view to select it. After it is selected, you can choose commands to apply to that call.

To use a command on a call in the Call Monitor view, do one of the following actions:

nRight-click the call and choose a command on the shortcut menu. This option is often the fastest way of choosing a command, but it may be

CHAPTER 10. RECEIVING AND HANDLING CALLS IN THE CLIENT 10-5

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