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Troubleshooting | WiLife User Guide |
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Video Problems
| Video Problem |
| Solution |
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| My video is fuzzy |
| • Clean the lens glass with soft cloth designed for cleaning eyeglasses. This will remove |
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| any dust or dirt. |
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| • If your camera is pointing out a window, clean the glass inside and out. |
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| • Focus the camera by gently turning the outer lens clockwise or counter clockwise. You |
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| will find this easiest by plugging the camera into a power outlet near your PC. (See the |
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| section on Focusing and Aiming the Camera in the Getting Started chapter of this |
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| documentation for more information.) |
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| • If you are trying to focus on an item less than 3 feet from the camera, you may want to |
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| try a lens with a shorter focal point from our online accessory store. |
| My video is too dark or too |
| • Ensure the camera has sufficient light. |
| light |
| • Use the Setup>Camera options to adjust the camera brightness and contrast options. |
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| We find Auto Brightness performs best in changing light conditions. |
| My video windows are black |
| • Upgrade your video drivers to the latest version. You can find these drivers on the |
| and do not show video |
| manufactures support website. |
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| • Verify that you have installed the latest version of Windows Media Player. |
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| • Reboot your computer to reset the video card. |
| I cannot see images in low |
| • Check the Setup > Camera > Auto Brightness option to allow the smart WiLife Camera |
| light conditions |
| to automatically adjust to changing lighting conditions. |
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| • Increase the lighting of your target scene. |
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| • Watch for our soon to be released outdoor day/night camera. |
| I cannot see the detail I need |
| • Clean the lens glass with a soft cloth to remove any dust or dirt, being careful not to |
| in |
| scratch the glass. |
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| • Focus the camera by gently turning the outer lens clockwise or counter clockwise. You |
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| will find this easiest by plugging the camera into a power outlet near your PC. (See the |
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| section on Focusing and Aiming the Camera in the Getting Started chapter of this |
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| documentation for more information.) |
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| • Change the image resolution from QVGA (320 x 240) to VGA (640 x 480) in the |
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| Setup>Camera dialog. |
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| • Increase the camera Bit Rate on the Setup>Camera dialog. |
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| • Increase the lighting in the room. |
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| • Upgrade the camera lens using one from our accessory store (www.wilife.com). |
| My live video lags several |
| This is most commonly caused by wiring that is poor or by unusual noise on the wiring |
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| system. An underpowered computer or video card can also cause it. | |
| seconds behind the real |
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| • Plug your camera into an outlet on the same circuit as your PC to test if this line noise | |
| motion |
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| or poor wiring is the cause of the problem. |
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| • Test connecting your camera and USB receiver into other outlets that may not have |
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| the wiring or noise problem. |
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| • Reduce the number of live video windows you have displayed. |
| My camera view is too narrow |
| Your WiLife Camera was shipped with a wide angle lens that should fit most |
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| applications. If you find you have need for wider or narrower viewing angles, check out | |
| or too wide |
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| our additional lenses at www.wilife.com. | |
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| Live video skips and jumps |
| WiLife was tuned to ensure |
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| You may find that live video skips from | |
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| HomePlug network is overloaded. Here are a few adjustments to improve live video |
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| viewing: |
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| • Reduce the frames per second (fps) on the camera setup. |
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| • Reduce the video quality to QVGA from VGA. |
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| • Ensure you are running a PC that meets the minimum system requirements, and |
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| preferably one that matches the recommended system requirements. |
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| • Close unneeded applications running on your computer. |
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| • Run virus and spyware detection software to ensure your computer is clean. |
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| • Some power outlets are not wired well; test your camera by plugging it into a power |
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| outlet closure to your USB Receiver (for best results, try using the same outlet for |
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| both). |
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