13 Problem Solving
Problem | First solution to try | Second solution to try | Third solution to | |
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| change can be made from |
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| the Web Printer |
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| Management Tool only. |
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Constant Scanner NOT | Lift the Document Handler | Call for Service. |
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READY message | Switch off the Scan System |
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| Switch off the |
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| Printer/Controller |
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| Switch on the Scan System |
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| and wait for the display to |
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| indicate “P” |
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| Switch on the Controller, then |
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| the Printer. |
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Corrupted or unclear | Ensure the System was | Call for Service. |
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messages after powering the | powered off, then on correctly: |
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Scan System off, then on. | Switch off the Scan System. |
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| Switch off the |
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| Printer/Controller. |
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| Switch on the Scan System |
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| and wait for the display to |
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| indicate P. |
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| Switch on the Controller then |
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| Printer. |
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Scan System control |
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The Scan System does not | Press the Start key or enable |
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scan when a document is | AUTOSCAN. See "Scan |
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inserted. | System control" in the "Main |
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| Menu" section for more |
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| information. |
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The Scan System measures | Clean the Platen Glass. | Turn AUTOWIDTH off. See | Run the diagnostic | |
the width of the original | Open the Upper Document | "Scan System Control" in | test to validate | |
incorrectly. The copy is either | the "Main Menu" section for | which width | ||
Transport. Look for a row of | ||||
wider than the original, or the | more information. | detection sensors | ||
10 holes across the | ||||
copy is clipped. |
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Shelf next to the Platen Glass. |
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| correctly. Select | ||
| If the holes are present, press |
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| Main button > | ||
| the Menu key and scroll to |
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| Diagnostics > | ||
| CONFIGURATION>SCAN |
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| Scanner | ||
| SYSTEM CONTROL> MODE |
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| Diagnostics > | ||
| and check if mode is set to |
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| Component Tests > | ||
| PRODUCTIVITY. If it is, |
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| Sensors. | ||
| ensure that the media series |
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| setting for the PRODUCTIVIY |
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| matches the media series |
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| being used in the Printer. If |
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| the media series matches, set |
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| the MODE to |
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| AUTOWIDTH/AUTOCENTER |
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| and call for service. |
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When the Scan System is set | Raise the Thick Document | Set the Scan System to exit |
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to exit to the front, the | Lever to release the | to the rear. See "Scan |
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document is difficult to remove | document. Be sure to lower | System Control" in the |
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from the Scan System. | the Thick Document Lever | "Main Menu section for |
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| before making the next | more information. |
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150 | Wide Format Copy System User Guide |
