Xerox 5101, 6279 manual Wide Format Copy System User Guide 151

			13 Problem Solving
Problem	First solution to try	Second solution to try	Third solution to
			try
	copy/scan.
Document feed
The Scan System will not	Ensure that both the Scan	If the thin document has a	Insert the document
accept a thin document (less	System and the Printer are	torn or dog-eared lead	in a document
than .03 in (1 mm) thick).	powered up and initialized.	edge, try feeding a different	carrier.
	Ensure that the Thickness	edge first.
	Lever is adjusted correctly for
	the document being scanned.
he Scan System will not	Ensure that both the Scan	Set the Thick Document
accept a thick document.	System and the Printer are	Lever to its next higher
	powered up and initialized.	setting. Thick documents
		may require operator
		assistance.
The Scan System measures	Refer to this document’s	Turn the AUTOWIDTH off.
the width of the original	section “Cleaning the Platen	See “Scan System Control”
incorrectly. The copy is either	Glass, Document Drive Rolls	in the “Main Menu” section
wider than the original or the	and Backer Roll”. Wipe the	for more information.
copy is clipped.	Document Feed Tray with
	anti-static fluid.
	See the second item above in
	Scan System Control.
When the Scan System is set	Raise the Thick Document	Set the Scan System to exit
to exit to the front, the	Lever to release the	to the rear. See “Scan
document is difficult to remove	document. Be sure to lower	System Control” in the
from the Scan System.	the Thick Document Lever	“Main Menu” section of this
	before making the next	document for more
	copy/scan.	information.
Width detection failed when	Enter the document width.	Turn AUTOWIDTH off and
scanning transparent		refer to “Scan System
documents. Width sensors in		Control” in the Main Menu.
most cases will not detect
transparent documents.
Not Ready Media Jam	Refer to “Cleaning the Platen	If the document is folded,	For thick
	Glass, Document Drive Rolls,	worn or damaged, use a	documents, set the
	and Backer Roll”. Wipe the	document carrier or try	Thick Document
	Document Feed Tray with	feeding a different edge.	Lever to its next
	anti-static fluid.		higher setting.
			Thick documents
			may require
			operator assistance.
The Scan System does not	Ensure that you are inserting	Check the operation of the
position the document	the document correctly.	optical paper sensors. See
correctly before scanning.	Center the document between	"Sensors" in the "Main
		Menu" section for more
	the marks on the Document
		information.
	Feed Tray.
	Smoothly insert the document
	into the feed mechanism so
	that the lead edge of the
	document is against the rollers
	before the Scan System
	begins to stage the document.
Image quality

Wide Format Copy System User Guide 151