Communication problems over a USB connection
If the HP
•Look at the display on the HP
•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.
•Make sure your computer USB ports are enabled. Check the documentation that came with your operating system for more information.
•Check the connection from the HP
After the cable is connected properly, turn the HP
•If you are connecting the HP
•Check other printers or scanners. You might need to disconnect older products from your computer.
•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP
For more information on setting up the HP
Troubleshooting tips | 125 |