Chapter 12
Solution: Check to see if you typed the correct folder and file name.
File format not supported
Cause: The HP
Solution: Open the file in another application, and save it in a format that the HP All-
For more information about supported file types, see Supported file types for the HP
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One
The HP
General user messages
The following is a list of messages related to common user errors:
•Cannot crop
•Dialed fax busy
•Disconnected
•No scan options
•Not supported
•Receiving fax machine did not answer
•Receiving fax machine does not support color
Cannot crop
Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. This includes applications that run in the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.
244 Troubleshooting