HP J5788, J5780, J5750, J5740 manual To reprint faxes in memory from the control panel

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Chapter 12

•The print cartridge door is open. Close the print cartridge door, as shown below:

•The print carriage is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.

NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in- One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off.

Resolve any problems found. To clear the memory, you can either print or delete the faxes stored in memory.

To reprint faxes in memory from the control panel

1.Make sure you have paper loaded in the input tray.

2.Press Setup.

3.Press 6, and then press 5.

This selects Tools and then selects Reprint Faxes in Memory.

The faxes are printed in the reverse order they were received with the most recently received fax printed first, and so on.

4.If you want to stop reprinting the faxes in memory, press Cancel.

198 Troubleshooting

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Contents HP Officejet J5700 Safety information Contents Finish setting up the HP All-in-One Load originals and load paperPrint from your computer Use the copy featuresUse the scan features Use the fax features Maintain the HP All-in-OneOrder supplies TroubleshootingHP warranty and support Technical information HP Officejet J5700 All-in- One series Help Chapter HP Officejet J5700 All-in-One series Help Find more information Sources of informationChapter Find more information HP All-in-One overview HP All-in-One at a glanceControl panel features LabelText and symbols Enter text using the keypad on the control panelAvailable symbols for dialing fax numbers To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter textUse the software Connect using a USB cable Connection informationSupported connection types Use printer sharingConnection information Chapter HP All-in-One overview Finish setting up the HP All-in- One Set your preferencesGeneral preferences Set your language and country/regionSet the prompt delay time Set the date and timeTo set the date and time Set the scroll speedTo set the prompt delay time Restore the factory defaultsTo restore the factory defaults Fax preferencesAdjust the volume Set tone or pulse dialingFax setup To set tone or pulse dialing from the control panelSet the fax speed To set the fax speed from the control panelSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Chapter Select your fax setup case Sharing your fax lineCase I Shared voice/fax line Case a Separate fax line no voice calls received To set up the HP All-in-One with a separate fax lineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Chapter 12 Example of a parallel splitter 13 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer mode for your setupSet the number of rings before answering Set the answer modeTo set the answer mode Test your fax setup Change the answer ring pattern for distinctive ringingSet up speed dialing To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerSet up individual speed dial entries Update individual speed dial entriesTo update a speed dial entry from the control panel Create individual speed dial entriesDelete speed dial entries Set up group speed dial entriesTo create group speed dial entries from the control panel To print the speed dial list To delete speed dial entries from the control panelPrint the speed dial list Chapter Finish setting up the HP All-in-One How do I? Chapter How do I? Load originals and load paper Load originalsLoad an original in the automatic document feeder To load an original in the document feeder trayLoad an original on the glass To load an original on the scanner glassCards and envelopes Tips for selecting and using print mediaSelect print media Understand specifications for supported media Photo mediaTransparencies Custom-sized mediaPhoto media Other media Understand supported media types and weights Media sizePapers to avoid for all print and copy jobs Set minimum marginsPapers to avoid Load full-size paper Additional papers to avoid when copyingLoad paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input trayTo load envelopes Avoid paper jamsLoad envelopes Avoid paper jams Chapter Load originals and load paper To print from a software application Print from your computerPrint from a software application Windows users Change the print settingsStop a print job To make a copy from the control panel Use the copy featuresMake a copy Set the copy paper type Set the number of copiesSet the copy paper size Change default copy settings To set default copy settings from the control panelChange copy speed or quality To change the copy qualityMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To make a borderless copy of a photo from the control panelResize an original using custom settings Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To set a custom size from the control panelTo copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper To adjust the copy contrast from the control panel Enhance blurred areas of your copyEnhance light areas of your copy To copy a blurred document from the control panelStop copying To copy an overexposed photoPress Start Copy Color To stop copyingUse the scan features Scan an imageEdit a scanned preview image Edit a scanned imageEdit a scanned photo or graphic Edit a scanned documentSend a basic fax Use the fax featuresSend a fax Send a fax using speed dials To send a basic fax from the control panelTo send a fax using speed dials from the control panel Send a fax manually from a phoneSend a fax using monitor dialing To send a fax manually from a phoneTo send a fax from memory To send a fax using monitor dialing from the control panelSend a fax from memory To cancel a scheduled fax Schedule a fax to send laterPress Start Fax Black To schedule a fax from the control panelTo send a fax to multiple recipients from the control panel Send a fax to multiple recipientsSend a color original or photo fax Change the fax resolution and Lighter / Darker settings Change the fax resolutionTo change the resolution from the control panel Change the Lighter / Darker settingTo set new default settings from the control panel Send a fax in Error Correction ModeSet new default settings Receive a fax manually To change the ECM setting from the control panelReceive a fax Set up backup fax reception To receive a fax manuallyTo reprint faxes in memory from the control panel To set backup fax reception from the control panelReprint received faxes from memory Poll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesAdd numbers to the junk fax list Set the junk fax modeBlock junk fax numbers Fax over the Internet using IP phone Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers This selects Remove Number from Junk ListPrint reports Print fax confirmation reportsPrint fax error reports To enable fax confirmation from the control panelPrint the fax log To print the fax log from the control panelTo print reports from the control panel Print other reportsTo clear the fax log from memory To stop faxing from the control panel To cancel a number you are dialingStop faxing Chapter Use the fax features Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassTo clean the lid backing Clean the exteriorClean the automatic document feeder To clean the rollers or separator pad Chapter Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tabPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridgesWork with print cartridges 113 Chapter Use a photo print cartridge Use the print cartridge protector Align the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridges To clean the print cartridges from the control panelClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzlesClean the print cartridges HP All-in-One will not turn on TroubleshootingTroubleshooting tips Solution Communication problems over a USB connection Information on print cartridges Information on paperTo clear a paper jam from the rear door Tips for using the automatic document feederClear paper jams To clear a paper jam in the automatic document feeder To troubleshoot print cartridges Print quality troubleshootingPrint cartridge troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely To change the print speed or quality Text edges are jaggedColors run into each other on the printout Printouts have horizontal streaks or lines Print quality troubleshooting 135 To change the print speed or quality Print quality troubleshooting 137 Printouts are faded or have dull colors Print quality troubleshooting 139 Solution Adjust the lightness and darkness of the copies Solution To clean the glass Printouts seem blurry or fuzzyTo change the print speed or quality Printouts have vertical streaks Printouts are slanted or skewedChapter Print quality troubleshooting 145 Print quality of the fax I received is poor Some of the pages of a fax I received are faded or blankInk is overspraying the paper when I copy or print a photo Paper is not picked up from the input trayPrint troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not respondingTo load full-size paper Print troubleshooting 151 Chapter Nothing happens when I try to print To print a testClick Print Test HP All-in-One prints meaningless charactersTo print a test Print troubleshooting 155 Chapter My document did not print Pages in my document came out in the wrong orderTo print a multiple-page document in reverse order To load full-size paper Print troubleshooting 159 To check your margin settings Margins are not printing as expectedPrint troubleshooting 161 Chapter Text or graphics are cut off at the edge To preview the print layout Print troubleshooting 165 For more information, see Print cartridge troubleshooting Blank page came out while printingPrint troubleshooting 167 Chapter Print troubleshooting 169 Fax troubleshooting HP All-in-One is having problems sending and receiving faxesFax troubleshooting 171 Chapter Fax troubleshooting 173 Fax speed Fax troubleshooting 175 If you hear noise HP All-in-One cannot send faxes, but can receive faxesFax troubleshooting 177 HP All-in-One is having problems sending a manual fax Fax troubleshooting 179 Pages of a fax I sent are missing To print a Last Transaction reportQuality of the fax I sent is poor To make a copy from the control panel Fax I sent was blank when it was received Parts of a fax I sent are cut offTo load an original in the document feeder tray Fax transmission is slow To change the ECM setting from the control panel HP All-in-One cannot receive faxes, but can send faxes Chapter Fax troubleshooting 189 Chapter Fax troubleshooting 191 Chapter HP All-in-One is having problems receiving a manual fax Fax tones are recorded on my answering machine Fax troubleshooting 195 HP All-in-One is not answering incoming fax calls Fax troubleshooting 197 To reprint faxes in memory from the control panel Pages of a fax I received are missing Chapter Fax troubleshooting 201 Faxes are received but do not print Turn off Automatic Reduction Parts of a fax I received are cut offTo print the fax on legal paper Chapter Fax troubleshooting 205 Computer to which I am connecting has only one phone port Fax troubleshooting 207 Solution Fax troubleshooting 209 Solution Fax troubleshooting 211 Solution Fax troubleshooting 213 Fax test failed What to checkSolution What to do What to do Fax troubleshooting 217 Solution What to do Fax troubleshooting 219 Am having problems faxing over the Internet using IP phone Fax log report shows an error Error codeError code Error definition Copy troubleshooting Solution To copy an overexposed photoNothing happens when I try to copy Copies are too light or too darkChapter Parts of the original do not appear or are cut off Fit to Page is not working as expected Copy troubleshooting 227 Printout is blank Borderless copy has white space around the edges Solution Use photo paper to make borderless copies Image is cropped when I make a borderless copy Scan troubleshooting Scan fails because of insufficient computer memory Scan haltsScan fails Scan To menu does not appear Scanned image is blankScanned image shows dotted lines instead of text Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrect Text is incorrect or missingDevice update Scan feature does not workErrors To use device updateDevice messages Automatic document feeder failed to loadAutomatic document feeder is jammed Fax receive failedMemory is full Mechanism errorFirmware revision mismatch To load full-size paper Chapter Scanner failure Error reading or writing the fileFile messages General user messages File format not supportedInvalid file name Supported file types for the HP All-in-OneDialed fax busy DisconnectedNo scan options Not supportedPaper messages Cannot load paper from input trayInk is drying Out of paperWrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Power and connection messages Communication test failedTwo-way communication lost HP All-in-One not foundImproper shutdown Print cartridge messages Low on inkNeed alignment or alignment failed Chapter Errors Chapter Troubleshooting Order supplies Order paper or other media Order print cartridgesOrder other supplies Number for orderingHP warranty and support Warranty upgradesBefore you call HP customer support Call in North America during warranty Chapter HP warranty and support Prepare the HP All-in-One for shipment Remove the print cartridges before shipmentRemove the control panel faceplate To remove print cartridges before shipmentPack the HP All-in-One Chapter HP warranty and support Technical information System requirementsPaper tray capacities Paper sizesPrint specifications Print margin specificationsCopy specifications Memory specifications Material safety data sheets Protecting the environmentOzone production Paper useRegulatory notices Regulatory model identification numberFCC statement Power cord statement Australia Wired Fax Statement GeräuschemissionPage Chapter Technical information Symbols/Numerics Index278 279 280 281 282 Page Hewlett-Packard Development Company, L.P

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