HP J5788, J5780, J5750, J5740 manual Print cartridge messages, Low on ink

Page 252

Chapter 12

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.

Print cartridge messages

The following is a list of print cartridge error messages:

•Low on ink

•Need alignment or alignment failed

•Print cartridge is missing, incorrectly installed, or not intended for your device

Low on ink

Cause: One or both print cartridges might be out of ink.

Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.

NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices, might not register accurately.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

NOTE: Do not remove the old print cartridge until a new one is available.

For more information on print cartridges, see Print cartridge troubleshooting.

250 Troubleshooting

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Contents HP Officejet J5700 Safety information Contents Finish setting up the HP All-in-One Load originals and load paperUse the copy features Use the scan featuresPrint from your computer Use the fax features Maintain the HP All-in-OneTroubleshooting HP warranty and supportOrder supplies Technical information HP Officejet J5700 All-in- One series Help Chapter HP Officejet J5700 All-in-One series Help Find more information Sources of informationChapter Find more information HP All-in-One overview HP All-in-One at a glanceControl panel features LabelText and symbols Enter text using the keypad on the control panelAvailable symbols for dialing fax numbers To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter textUse the software Connect using a USB cable Connection informationSupported connection types Use printer sharingConnection information Chapter HP All-in-One overview Finish setting up the HP All-in- One Set your preferencesGeneral preferences Set your language and country/regionSet the prompt delay time Set the date and timeTo set the date and time Set the scroll speedTo set the prompt delay time Restore the factory defaultsTo restore the factory defaults Fax preferencesAdjust the volume Set tone or pulse dialingFax setup To set tone or pulse dialing from the control panelSet the fax speed To set the fax speed from the control panelSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Chapter Select your fax setup case Sharing your fax lineCase I Shared voice/fax line To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received To set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Chapter 12 Example of a parallel splitter 13 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer mode for your setupSet the answer mode To set the answer modeSet the number of rings before answering Test your fax setup Change the answer ring pattern for distinctive ringingSet up speed dialing To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerSet up individual speed dial entries Update individual speed dial entriesTo update a speed dial entry from the control panel Create individual speed dial entriesSet up group speed dial entries To create group speed dial entries from the control panelDelete speed dial entries To delete speed dial entries from the control panel Print the speed dial listTo print the speed dial list Chapter Finish setting up the HP All-in-One How do I? Chapter How do I? Load originals and load paper Load originalsLoad an original in the automatic document feeder To load an original in the document feeder trayLoad an original on the glass To load an original on the scanner glassTips for selecting and using print media Select print mediaCards and envelopes Understand specifications for supported media Photo mediaTransparencies Custom-sized mediaPhoto media Other media Understand supported media types and weights Media sizeSet minimum margins Papers to avoidPapers to avoid for all print and copy jobs Additional papers to avoid when copying Load paperLoad full-size paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input trayAvoid paper jams Load envelopesTo load envelopes Avoid paper jams Chapter Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Change the print settings Stop a print jobWindows users Use the copy features Make a copyTo make a copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Change default copy settings To set default copy settings from the control panelChange copy speed or quality To change the copy qualityMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To make a borderless copy of a photo from the control panelResize an original using custom settings Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To set a custom size from the control panelAdjust the lightness and darkness of your copy Copy a legal-size document onto letter paperTo copy a legal-size document onto letter paper To adjust the copy contrast from the control panel Enhance blurred areas of your copyEnhance light areas of your copy To copy a blurred document from the control panelStop copying To copy an overexposed photoPress Start Copy Color To stop copyingUse the scan features Scan an imageEdit a scanned preview image Edit a scanned imageEdit a scanned photo or graphic Edit a scanned documentUse the fax features Send a faxSend a basic fax Send a fax using speed dials To send a basic fax from the control panelTo send a fax using speed dials from the control panel Send a fax manually from a phoneSend a fax using monitor dialing To send a fax manually from a phoneTo send a fax using monitor dialing from the control panel Send a fax from memoryTo send a fax from memory To cancel a scheduled fax Schedule a fax to send laterPress Start Fax Black To schedule a fax from the control panelSend a fax to multiple recipients Send a color original or photo faxTo send a fax to multiple recipients from the control panel Change the fax resolution and Lighter / Darker settings Change the fax resolutionTo change the resolution from the control panel Change the Lighter / Darker settingSend a fax in Error Correction Mode Set new default settingsTo set new default settings from the control panel To change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax reception To receive a fax manuallyTo set backup fax reception from the control panel Reprint received faxes from memoryTo reprint faxes in memory from the control panel Poll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesSet the junk fax mode Block junk fax numbersAdd numbers to the junk fax list Fax over the Internet using IP phone Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers This selects Remove Number from Junk ListPrint reports Print fax confirmation reportsPrint fax error reports To enable fax confirmation from the control panelPrint the fax log To print the fax log from the control panelPrint other reports To clear the fax log from memoryTo print reports from the control panel To cancel a number you are dialing Stop faxingTo stop faxing from the control panel Chapter Use the fax features Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassClean the exterior Clean the automatic document feederTo clean the lid backing To clean the rollers or separator pad Chapter Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tabPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridgesWork with print cartridges 113 Chapter Use a photo print cartridge Use the print cartridge protector Align the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridges To clean the print cartridges from the control panelClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzlesClean the print cartridges Troubleshooting Troubleshooting tipsHP All-in-One will not turn on Solution Communication problems over a USB connection Information on print cartridges Information on paperTips for using the automatic document feeder Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Print quality troubleshooting Print cartridge troubleshootingTo troubleshoot print cartridges Ink is bleeding or smearing Ink is not filling the text or graphics completely To change the print speed or quality Text edges are jaggedColors run into each other on the printout Printouts have horizontal streaks or lines Print quality troubleshooting 135 To change the print speed or quality Print quality troubleshooting 137 Printouts are faded or have dull colors Print quality troubleshooting 139 Solution Adjust the lightness and darkness of the copies Solution To clean the glass Printouts seem blurry or fuzzyTo change the print speed or quality Printouts have vertical streaks Printouts are slanted or skewedChapter Print quality troubleshooting 145 Print quality of the fax I received is poor Some of the pages of a fax I received are faded or blankInk is overspraying the paper when I copy or print a photo Paper is not picked up from the input trayPrint troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not respondingTo load full-size paper Print troubleshooting 151 Chapter Nothing happens when I try to print To print a testClick Print Test HP All-in-One prints meaningless charactersTo print a test Print troubleshooting 155 Chapter Pages in my document came out in the wrong order To print a multiple-page document in reverse orderMy document did not print To load full-size paper Print troubleshooting 159 To check your margin settings Margins are not printing as expectedPrint troubleshooting 161 Chapter Text or graphics are cut off at the edge To preview the print layout Print troubleshooting 165 For more information, see Print cartridge troubleshooting Blank page came out while printingPrint troubleshooting 167 Chapter Print troubleshooting 169 Fax troubleshooting HP All-in-One is having problems sending and receiving faxesFax troubleshooting 171 Chapter Fax troubleshooting 173 Fax speed Fax troubleshooting 175 If you hear noise HP All-in-One cannot send faxes, but can receive faxesFax troubleshooting 177 HP All-in-One is having problems sending a manual fax Fax troubleshooting 179 Pages of a fax I sent are missing To print a Last Transaction reportQuality of the fax I sent is poor To make a copy from the control panel Fax I sent was blank when it was received Parts of a fax I sent are cut offTo load an original in the document feeder tray Fax transmission is slow To change the ECM setting from the control panel HP All-in-One cannot receive faxes, but can send faxes Chapter Fax troubleshooting 189 Chapter Fax troubleshooting 191 Chapter HP All-in-One is having problems receiving a manual fax Fax tones are recorded on my answering machine Fax troubleshooting 195 HP All-in-One is not answering incoming fax calls Fax troubleshooting 197 To reprint faxes in memory from the control panel Pages of a fax I received are missing Chapter Fax troubleshooting 201 Faxes are received but do not print Parts of a fax I received are cut off To print the fax on legal paperTurn off Automatic Reduction Chapter Fax troubleshooting 205 Computer to which I am connecting has only one phone port Fax troubleshooting 207 Solution Fax troubleshooting 209 Solution Fax troubleshooting 211 Solution Fax troubleshooting 213 Fax test failed What to checkSolution What to do What to do Fax troubleshooting 217 Solution What to do Fax troubleshooting 219 Am having problems faxing over the Internet using IP phone Fax log report shows an error Error codeError code Error definition Copy troubleshooting Solution To copy an overexposed photoNothing happens when I try to copy Copies are too light or too darkChapter Parts of the original do not appear or are cut off Fit to Page is not working as expected Copy troubleshooting 227 Printout is blank Borderless copy has white space around the edges Solution Use photo paper to make borderless copies Image is cropped when I make a borderless copy Scan troubleshooting Scan halts Scan failsScan fails because of insufficient computer memory Scan To menu does not appear Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missingDevice update Scan feature does not workErrors To use device updateDevice messages Automatic document feeder failed to loadAutomatic document feeder is jammed Fax receive failedMechanism error Firmware revision mismatchMemory is full To load full-size paper Chapter Error reading or writing the file File messagesScanner failure General user messages File format not supportedInvalid file name Supported file types for the HP All-in-OneDialed fax busy DisconnectedNo scan options Not supportedPaper messages Cannot load paper from input trayInk is drying Out of paper Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Power and connection messages Communication test failedHP All-in-One not found Improper shutdownTwo-way communication lost Print cartridge messages Low on inkNeed alignment or alignment failed Chapter Errors Chapter Troubleshooting Order supplies Order paper or other media Order print cartridgesOrder other supplies Number for orderingHP warranty and support Warranty upgradesBefore you call HP customer support Call in North America during warranty Chapter HP warranty and support Prepare the HP All-in-One for shipment Remove the print cartridges before shipmentRemove the control panel faceplate To remove print cartridges before shipmentPack the HP All-in-One Chapter HP warranty and support Technical information System requirementsPaper tray capacities Paper sizesPrint specifications Print margin specificationsCopy specifications Memory specifications Material safety data sheets Protecting the environmentOzone production Paper useRegulatory notices Regulatory model identification numberFCC statement Power cord statement Australia Wired Fax Statement GeräuschemissionPage Chapter Technical information Symbols/Numerics Index278 279 280 281 282 Page Hewlett-Packard Development Company, L.P

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