HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the HP
Prepare the HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP
•The print cartridges
•The control panel faceplate
•The power cord, USB cable, and any other cable connected to the HP
•Any paper loaded in the input tray
•Remove any originals you might have loaded in the HP
This section contains the following topics:
•Remove the print cartridges before shipment
•Remove the control panel faceplate
Remove the print cartridges before shipment
Before you return the HP
NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).
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