HP J5780, J5788, J5750, J5740 manual Print quality troubleshooting 135

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3.Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:

•Make sure it is free of rips, dust, wrinkles, and curled or bent edges.

•Make sure all the paper in the stack is the same size and type.

4.Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.

TIP: If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.

5.Slide the paper-width guide inward until it stops at the edge of the paper.

Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

Print quality troubleshooting

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Contents HP Officejet J5700 Safety information Contents Load originals and load paper Finish setting up the HP All-in-OnePrint from your computer Use the copy featuresUse the scan features Maintain the HP All-in-One Use the fax featuresOrder supplies TroubleshootingHP warranty and support Technical information HP Officejet J5700 All-in- One series Help Chapter HP Officejet J5700 All-in-One series Help Sources of information Find more informationChapter Find more information HP All-in-One at a glance HP All-in-One overviewLabel Control panel featuresEnter text using the keypad on the control panel Text and symbolsTo enter a space, pause, or symbol Available symbols for dialing fax numbersTo erase a letter, number, or symbol To enter textUse the software Connection information Connect using a USB cableSupported connection types Use printer sharingConnection information Chapter HP All-in-One overview Set your preferences Finish setting up the HP All-in- OneGeneral preferences Set your language and country/regionSet the date and time Set the prompt delay timeTo set the date and time Set the scroll speedRestore the factory defaults To set the prompt delay timeTo restore the factory defaults Fax preferencesSet tone or pulse dialing Adjust the volumeTo set tone or pulse dialing from the control panel Fax setupSet the fax speed To set the fax speed from the control panelCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Chapter Sharing your fax line Select your fax setup caseCase I Shared voice/fax line Case a Separate fax line no voice calls received To set up the HP All-in-One with a separate fax lineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modemBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Chapter 12 Example of a parallel splitter 13 Back view of the HP All-in-One Choose the recommended answer mode for your setup Change settings on the HP All-in-One to receive faxesSet the number of rings before answering Set the answer modeTo set the answer mode Change the answer ring pattern for distinctive ringing Test your fax setupTo test your fax setup from the control panel Set up speed dialingTo set a default fax header from the control panel Set the fax headerUpdate individual speed dial entries Set up individual speed dial entriesTo update a speed dial entry from the control panel Create individual speed dial entriesDelete speed dial entries Set up group speed dial entriesTo create group speed dial entries from the control panel To print the speed dial list To delete speed dial entries from the control panelPrint the speed dial list Chapter Finish setting up the HP All-in-One How do I? Chapter How do I? Load originals Load originals and load paperLoad an original in the automatic document feeder To load an original in the document feeder trayTo load an original on the scanner glass Load an original on the glassCards and envelopes Tips for selecting and using print mediaSelect print media Photo media Understand specifications for supported mediaTransparencies Custom-sized mediaPhoto media Other media Media size Understand supported media types and weightsPapers to avoid for all print and copy jobs Set minimum marginsPapers to avoid Load full-size paper Additional papers to avoid when copyingLoad paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsTo load envelopes Avoid paper jamsLoad envelopes Avoid paper jams Chapter Load originals and load paper To print from a software application Print from your computerPrint from a software application Windows users Change the print settingsStop a print job To make a copy from the control panel Use the copy featuresMake a copy Set the copy paper type Set the number of copiesSet the copy paper size To set default copy settings from the control panel Change default copy settingsChange copy speed or quality To change the copy qualityTo make a borderless copy of a photo from the control panel Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoResize an original to fit onto letter or A4 paper Resize an original using custom settingsTo resize a document from the control panel To set a custom size from the control panelTo copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper Enhance blurred areas of your copy To adjust the copy contrast from the control panelEnhance light areas of your copy To copy a blurred document from the control panelTo copy an overexposed photo Stop copyingPress Start Copy Color To stop copyingScan an image Use the scan featuresEdit a scanned image Edit a scanned preview imageEdit a scanned photo or graphic Edit a scanned documentSend a basic fax Use the fax featuresSend a fax To send a basic fax from the control panel Send a fax using speed dialsSend a fax manually from a phone To send a fax using speed dials from the control panelTo send a fax manually from a phone Send a fax using monitor dialingTo send a fax from memory To send a fax using monitor dialing from the control panelSend a fax from memory Schedule a fax to send later To cancel a scheduled faxPress Start Fax Black To schedule a fax from the control panelTo send a fax to multiple recipients from the control panel Send a fax to multiple recipientsSend a color original or photo fax Change the fax resolution Change the fax resolution and Lighter / Darker settingsChange the Lighter / Darker setting To change the resolution from the control panelTo set new default settings from the control panel Send a fax in Error Correction ModeSet new default settings Receive a fax manually To change the ECM setting from the control panelReceive a fax To receive a fax manually Set up backup fax receptionTo reprint faxes in memory from the control panel To set backup fax reception from the control panelReprint received faxes from memory Forward faxes to another number Poll to receive a faxSet automatic reduction for incoming faxes Set the paper size for received faxesAdd numbers to the junk fax list Set the junk fax modeBlock junk fax numbers Remove numbers from the junk fax list Fax over the Internet using IP phoneTo remove numbers from the list of junk fax numbers This selects Remove Number from Junk ListPrint fax confirmation reports Print reportsTo enable fax confirmation from the control panel Print fax error reportsPrint the fax log To print the fax log from the control panelTo print reports from the control panel Print other reportsTo clear the fax log from memory To stop faxing from the control panel To cancel a number you are dialingStop faxing Chapter Use the fax features Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Clean the exteriorClean the automatic document feeder To clean the rollers or separator pad Chapter Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsTo print a self-test report Print a self-test reportHandle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesWork with print cartridges 113 Chapter Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align the cartridges from the control panel at any time To clean the print cartridges from the control panel Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzlesClean the print cartridges HP All-in-One will not turn on TroubleshootingTroubleshooting tips Solution Communication problems over a USB connection Information on paper Information on print cartridgesTo clear a paper jam from the rear door Tips for using the automatic document feederClear paper jams To clear a paper jam in the automatic document feeder To troubleshoot print cartridges Print quality troubleshootingPrint cartridge troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged To change the print speed or qualityColors run into each other on the printout Printouts have horizontal streaks or lines Print quality troubleshooting 135 To change the print speed or quality Print quality troubleshooting 137 Printouts are faded or have dull colors Print quality troubleshooting 139 Solution Adjust the lightness and darkness of the copies Printouts seem blurry or fuzzy Solution To clean the glassTo change the print speed or quality Printouts are slanted or skewed Printouts have vertical streaksChapter Print quality troubleshooting 145 Some of the pages of a fax I received are faded or blank Print quality of the fax I received is poorPaper is not picked up from the input tray Ink is overspraying the paper when I copy or print a photoEnvelopes print incorrectly Print troubleshootingHP All-in-One is not responding Borderless printing produces unexpected resultsTo load full-size paper Print troubleshooting 151 Chapter To print a test Nothing happens when I try to printClick Print Test HP All-in-One prints meaningless charactersTo print a test Print troubleshooting 155 Chapter My document did not print Pages in my document came out in the wrong orderTo print a multiple-page document in reverse order To load full-size paper Print troubleshooting 159 Margins are not printing as expected To check your margin settingsPrint troubleshooting 161 Chapter Text or graphics are cut off at the edge To preview the print layout Print troubleshooting 165 Blank page came out while printing For more information, see Print cartridge troubleshootingPrint troubleshooting 167 Chapter Print troubleshooting 169 HP All-in-One is having problems sending and receiving faxes Fax troubleshootingFax troubleshooting 171 Chapter Fax troubleshooting 173 Fax speed Fax troubleshooting 175 HP All-in-One cannot send faxes, but can receive faxes If you hear noiseFax troubleshooting 177 HP All-in-One is having problems sending a manual fax Fax troubleshooting 179 To print a Last Transaction report Pages of a fax I sent are missingQuality of the fax I sent is poor To make a copy from the control panel Parts of a fax I sent are cut off Fax I sent was blank when it was receivedTo load an original in the document feeder tray Fax transmission is slow To change the ECM setting from the control panel HP All-in-One cannot receive faxes, but can send faxes Chapter Fax troubleshooting 189 Chapter Fax troubleshooting 191 Chapter HP All-in-One is having problems receiving a manual fax Fax tones are recorded on my answering machine Fax troubleshooting 195 HP All-in-One is not answering incoming fax calls Fax troubleshooting 197 To reprint faxes in memory from the control panel Pages of a fax I received are missing Chapter Fax troubleshooting 201 Faxes are received but do not print Turn off Automatic Reduction Parts of a fax I received are cut offTo print the fax on legal paper Chapter Fax troubleshooting 205 Computer to which I am connecting has only one phone port Fax troubleshooting 207 Solution Fax troubleshooting 209 Solution Fax troubleshooting 211 Solution Fax troubleshooting 213 What to check Fax test failedSolution What to do What to do Fax troubleshooting 217 Solution What to do Fax troubleshooting 219 Am having problems faxing over the Internet using IP phone Error code Fax log report shows an errorError code Error definition Solution To copy an overexposed photo Copy troubleshootingNothing happens when I try to copy Copies are too light or too darkChapter Parts of the original do not appear or are cut off Fit to Page is not working as expected Copy troubleshooting 227 Printout is blank Borderless copy has white space around the edges Solution Use photo paper to make borderless copies Image is cropped when I make a borderless copy Scan troubleshooting Scan fails because of insufficient computer memory Scan haltsScan fails Scanned image is blank Scan To menu does not appearScanned image shows dotted lines instead of text Scanned image is incorrectly croppedScanned image has incorrect page layout Text is incorrect or missing Text format is incorrectScan feature does not work Device updateTo use device update ErrorsAutomatic document feeder failed to load Device messagesAutomatic document feeder is jammed Fax receive failedMemory is full Mechanism errorFirmware revision mismatch To load full-size paper Chapter Scanner failure Error reading or writing the fileFile messages File format not supported General user messagesInvalid file name Supported file types for the HP All-in-OneDisconnected Dialed fax busyNo scan options Not supportedCannot load paper from input tray Paper messagesInk is drying Out of paperWrong paper width Paper jam, misfeed or blocked carriagePaper mismatch Communication test failed Power and connection messagesTwo-way communication lost HP All-in-One not foundImproper shutdown Low on ink Print cartridge messagesNeed alignment or alignment failed Chapter Errors Chapter Troubleshooting Order paper or other media Order print cartridges Order suppliesNumber for ordering Order other suppliesWarranty upgrades HP warranty and supportBefore you call HP customer support Call in North America during warranty Chapter HP warranty and support Remove the print cartridges before shipment Prepare the HP All-in-One for shipmentTo remove print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One Chapter HP warranty and support System requirements Technical informationPaper sizes Paper tray capacitiesPrint margin specifications Print specificationsCopy specifications Memory specifications Protecting the environment Material safety data sheetsOzone production Paper useRegulatory model identification number Regulatory noticesFCC statement Power cord statement Geräuschemission Australia Wired Fax StatementPage Chapter Technical information Index Symbols/Numerics278 279 280 281 282 Page Hewlett-Packard Development Company, L.P

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