Chapter 12
•Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.
•Make sure you connect the HP
After you resolve any problems found, run the fax test again to make sure it passes and the HP
I am having problems faxing over the Internet using IP phone
Cause: The fax over Internet Protocol (FoIP) service might not work properly when the HP
Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from Fast (the default) to Medium or Slow.
To set the fax speed from the control panel
1.Press Setup.
2.Press 5, and then press 7.
This selects Advanced Fax Setup and then selects Fax Speed.
3.Press to select one of the following settings, and then press OK.
Fax speed setting
Fast
Medium
Slow
Fax speed
v.34 (33600 baud)
v.17 (14400 baud)
v.29 (9600 baud)
Cause: The HP
Solution: You can only send and receive faxes by connecting a phone cord to the port labeled
Cause: Your telephone company does not support faxing over the Internet.
Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet.
220 Troubleshooting