Chapter 12
Solution:
What to do
•Make sure you connect the HP
•Check the connection between the telephone wall jack and the HP
•Make sure you have correctly connected the HP
•Other equipment, which uses the same phone line as the HP
•If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
•If the Fax Line Condition Test fails without the other equipment, connect the HP
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
After you resolve any problems found, run the fax test again to make sure it passes and the HP
Cause: The "Dial Tone Detection" test failed.
218 Troubleshooting