HP
J5750, J5788, J5780, J5740
manual
Chapter HP warranty and support
Troubleshooting
Specifications
Error codes
Material safety data sheets
Restore the factory defaults
Set the prompt delay time
Text and symbols
Australia Wired Fax Statement
Warranty
Fax setup
Page 266
Chapter 14
264 HP warranty and support
Page 265
Page 267
Image 266
Page 265
Page 267
Contents
HP Officejet J5700
Safety information
Contents
Finish setting up the HP All-in-One
Load originals and load paper
Print from your computer
Use the copy features
Use the scan features
Use the fax features
Maintain the HP All-in-One
Order supplies
Troubleshooting
HP warranty and support
Technical information
HP Officejet J5700 All-in- One series Help
Chapter HP Officejet J5700 All-in-One series Help
Find more information
Sources of information
Chapter Find more information
HP All-in-One overview
HP All-in-One at a glance
Control panel features
Label
Text and symbols
Enter text using the keypad on the control panel
To erase a letter, number, or symbol
Available symbols for dialing fax numbers
To enter a space, pause, or symbol
To enter text
Use the software
Supported connection types
Connect using a USB cable
Connection information
Use printer sharing
Connection information
Chapter HP All-in-One overview
General preferences
Finish setting up the HP All-in- One
Set your preferences
Set your language and country/region
To set the date and time
Set the prompt delay time
Set the date and time
Set the scroll speed
To restore the factory defaults
To set the prompt delay time
Restore the factory defaults
Fax preferences
Adjust the volume
Set tone or pulse dialing
Set the fax speed
Fax setup
To set tone or pulse dialing from the control panel
To set the fax speed from the control panel
Set up the HP All-in-One for faxing
Countries/regions with a parallel-type phone system
Choose the correct fax setup for your home or office
Chapter
Select your fax setup case
Sharing your fax line
Case I Shared voice/fax line
Case a Separate fax line no voice calls received
To set up the HP All-in-One with a separate fax line
Case B Set up the HP All-in-One with DSL
To set up the HP All-in-One with DSL
Fax setup
Case D Fax with a distinctive ring service on the same line
To set up the HP All-in-One with a distinctive ring service
To set up the HP All-in-One with a shared voice/fax line
Case E Shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the HP All-in-One with voice mail
To set up the HP All-in-One with a computer dial-up modem
Case H Shared voice/fax line with computer dial-up modem
Example of a parallel splitter
Back view of the HP All-in-One
Case I Shared voice/fax line with answering machine
Chapter
10 Example of a parallel splitter
Chapter
12 Example of a parallel splitter
13 Back view of the HP All-in-One
Change settings on the HP All-in-One to receive faxes
Choose the recommended answer mode for your setup
Set the number of rings before answering
Set the answer mode
To set the answer mode
Test your fax setup
Change the answer ring pattern for distinctive ringing
To set a default fax header from the control panel
Set up speed dialing
To test your fax setup from the control panel
Set the fax header
To update a speed dial entry from the control panel
Set up individual speed dial entries
Update individual speed dial entries
Create individual speed dial entries
Delete speed dial entries
Set up group speed dial entries
To create group speed dial entries from the control panel
To print the speed dial list
To delete speed dial entries from the control panel
Print the speed dial list
Chapter Finish setting up the HP All-in-One
How do I?
Chapter How do I?
Load an original in the automatic document feeder
Load originals and load paper
Load originals
To load an original in the document feeder tray
Load an original on the glass
To load an original on the scanner glass
Cards and envelopes
Tips for selecting and using print media
Select print media
Transparencies
Understand specifications for supported media
Photo media
Custom-sized media
Photo media
Other media
Understand supported media types and weights
Media size
Papers to avoid for all print and copy jobs
Set minimum margins
Papers to avoid
Load full-size paper
Additional papers to avoid when copying
Load paper
To load full-size paper
Load paper
Load 10 x 15 cm 4 x 6 inch photo paper
Load index cards
To load index cards in the input tray
To load envelopes
Avoid paper jams
Load envelopes
Avoid paper jams
Chapter Load originals and load paper
To print from a software application
Print from your computer
Print from a software application
Windows users
Change the print settings
Stop a print job
To make a copy from the control panel
Use the copy features
Make a copy
Set the copy paper type
Set the number of copies
Set the copy paper size
Change copy speed or quality
Change default copy settings
To set default copy settings from the control panel
To change the copy quality
Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo
To make a borderless copy of a photo from the control panel
To resize a document from the control panel
Resize an original using custom settings
Resize an original to fit onto letter or A4 paper
To set a custom size from the control panel
To copy a legal-size document onto letter paper
Adjust the lightness and darkness of your copy
Copy a legal-size document onto letter paper
Enhance light areas of your copy
To adjust the copy contrast from the control panel
Enhance blurred areas of your copy
To copy a blurred document from the control panel
Press Start Copy Color
Stop copying
To copy an overexposed photo
To stop copying
Use the scan features
Scan an image
Edit a scanned photo or graphic
Edit a scanned preview image
Edit a scanned image
Edit a scanned document
Send a basic fax
Use the fax features
Send a fax
Send a fax using speed dials
To send a basic fax from the control panel
To send a fax using speed dials from the control panel
Send a fax manually from a phone
Send a fax using monitor dialing
To send a fax manually from a phone
To send a fax from memory
To send a fax using monitor dialing from the control panel
Send a fax from memory
Press Start Fax Black
To cancel a scheduled fax
Schedule a fax to send later
To schedule a fax from the control panel
To send a fax to multiple recipients from the control panel
Send a fax to multiple recipients
Send a color original or photo fax
Change the fax resolution and Lighter / Darker settings
Change the fax resolution
To change the resolution from the control panel
Change the Lighter / Darker setting
To set new default settings from the control panel
Send a fax in Error Correction Mode
Set new default settings
Receive a fax manually
To change the ECM setting from the control panel
Receive a fax
Set up backup fax reception
To receive a fax manually
To reprint faxes in memory from the control panel
To set backup fax reception from the control panel
Reprint received faxes from memory
Poll to receive a fax
Forward faxes to another number
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Add numbers to the junk fax list
Set the junk fax mode
Block junk fax numbers
To remove numbers from the list of junk fax numbers
Fax over the Internet using IP phone
Remove numbers from the junk fax list
This selects Remove Number from Junk List
Print reports
Print fax confirmation reports
Print the fax log
Print fax error reports
To enable fax confirmation from the control panel
To print the fax log from the control panel
To print reports from the control panel
Print other reports
To clear the fax log from memory
To stop faxing from the control panel
To cancel a number you are dialing
Stop faxing
Chapter Use the fax features
Clean the lid backing
Clean the HP All-in-One
Clean the glass
To clean the glass
To clean the lid backing
Clean the exterior
Clean the automatic document feeder
To clean the rollers or separator pad
Chapter
Check the estimated ink levels
Printer Toolbox appears Click the Estimated Ink Level tab
Print a self-test report
To print a self-test report
Work with print cartridges
Handle the print cartridges
Replace the print cartridges
To replace the print cartridges
Work with print cartridges 113
Chapter
Use a photo print cartridge
Use the print cartridge protector
Align the print cartridges
To align the cartridges from the control panel at any time
Clean the print cartridges
To clean the print cartridges from the control panel
Clean the print cartridge contacts
To clean the print cartridge contacts
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Clean the print cartridges
HP All-in-One will not turn on
Troubleshooting
Troubleshooting tips
Solution
Communication problems over a USB connection
Information on print cartridges
Information on paper
To clear a paper jam from the rear door
Tips for using the automatic document feeder
Clear paper jams
To clear a paper jam in the automatic document feeder
To troubleshoot print cartridges
Print quality troubleshooting
Print cartridge troubleshooting
Ink is bleeding or smearing
Ink is not filling the text or graphics completely
To change the print speed or quality
Text edges are jagged
Colors run into each other on the printout
Printouts have horizontal streaks or lines
Print quality troubleshooting 135
To change the print speed or quality
Print quality troubleshooting 137
Printouts are faded or have dull colors
Print quality troubleshooting 139
Solution Adjust the lightness and darkness of the copies
Solution To clean the glass
Printouts seem blurry or fuzzy
To change the print speed or quality
Printouts have vertical streaks
Printouts are slanted or skewed
Chapter
Print quality troubleshooting 145
Print quality of the fax I received is poor
Some of the pages of a fax I received are faded or blank
Ink is overspraying the paper when I copy or print a photo
Paper is not picked up from the input tray
Print troubleshooting
Envelopes print incorrectly
Borderless printing produces unexpected results
HP All-in-One is not responding
To load full-size paper
Print troubleshooting 151
Chapter
Click Print Test
Nothing happens when I try to print
To print a test
HP All-in-One prints meaningless characters
To print a test
Print troubleshooting 155
Chapter
My document did not print
Pages in my document came out in the wrong order
To print a multiple-page document in reverse order
To load full-size paper
Print troubleshooting 159
To check your margin settings
Margins are not printing as expected
Print troubleshooting 161
Chapter
Text or graphics are cut off at the edge
To preview the print layout
Print troubleshooting 165
For more information, see Print cartridge troubleshooting
Blank page came out while printing
Print troubleshooting 167
Chapter
Print troubleshooting 169
Fax troubleshooting
HP All-in-One is having problems sending and receiving faxes
Fax troubleshooting 171
Chapter
Fax troubleshooting 173
Fax speed
Fax troubleshooting 175
If you hear noise
HP All-in-One cannot send faxes, but can receive faxes
Fax troubleshooting 177
HP All-in-One is having problems sending a manual fax
Fax troubleshooting 179
Pages of a fax I sent are missing
To print a Last Transaction report
Quality of the fax I sent is poor
To make a copy from the control panel
Fax I sent was blank when it was received
Parts of a fax I sent are cut off
To load an original in the document feeder tray
Fax transmission is slow
To change the ECM setting from the control panel
HP All-in-One cannot receive faxes, but can send faxes
Chapter
Fax troubleshooting 189
Chapter
Fax troubleshooting 191
Chapter
HP All-in-One is having problems receiving a manual fax
Fax tones are recorded on my answering machine
Fax troubleshooting 195
HP All-in-One is not answering incoming fax calls
Fax troubleshooting 197
To reprint faxes in memory from the control panel
Pages of a fax I received are missing
Chapter
Fax troubleshooting 201
Faxes are received but do not print
Turn off Automatic Reduction
Parts of a fax I received are cut off
To print the fax on legal paper
Chapter
Fax troubleshooting 205
Computer to which I am connecting has only one phone port
Fax troubleshooting 207
Solution
Fax troubleshooting 209
Solution
Fax troubleshooting 211
Solution
Fax troubleshooting 213
Fax test failed
What to check
Solution What to do
What to do
Fax troubleshooting 217
Solution What to do
Fax troubleshooting 219
Am having problems faxing over the Internet using IP phone
Fax log report shows an error
Error code
Error code Error definition
Nothing happens when I try to copy
Copy troubleshooting
Solution To copy an overexposed photo
Copies are too light or too dark
Chapter
Parts of the original do not appear or are cut off
Fit to Page is not working as expected
Copy troubleshooting 227
Printout is blank
Borderless copy has white space around the edges
Solution Use photo paper to make borderless copies
Image is cropped when I make a borderless copy
Scan troubleshooting
Scan fails because of insufficient computer memory
Scan halts
Scan fails
Scan To menu does not appear
Scanned image is blank
Scanned image shows dotted lines instead of text
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Text format is incorrect
Text is incorrect or missing
Device update
Scan feature does not work
Errors
To use device update
Automatic document feeder is jammed
Device messages
Automatic document feeder failed to load
Fax receive failed
Memory is full
Mechanism error
Firmware revision mismatch
To load full-size paper
Chapter
Scanner failure
Error reading or writing the file
File messages
Invalid file name
General user messages
File format not supported
Supported file types for the HP All-in-One
No scan options
Dialed fax busy
Disconnected
Not supported
Ink is drying
Paper messages
Cannot load paper from input tray
Out of paper
Wrong paper width
Paper jam, misfeed or blocked carriage
Paper mismatch
Power and connection messages
Communication test failed
Two-way communication lost
HP All-in-One not found
Improper shutdown
Print cartridge messages
Low on ink
Need alignment or alignment failed
Chapter
Errors
Chapter Troubleshooting
Order supplies
Order paper or other media Order print cartridges
Order other supplies
Number for ordering
HP warranty and support
Warranty upgrades
Before you call HP customer support
Call in North America during warranty
Chapter HP warranty and support
Prepare the HP All-in-One for shipment
Remove the print cartridges before shipment
Remove the control panel faceplate
To remove print cartridges before shipment
Pack the HP All-in-One
Chapter HP warranty and support
Technical information
System requirements
Paper tray capacities
Paper sizes
Print specifications
Print margin specifications
Copy specifications
Memory specifications
Ozone production
Material safety data sheets
Protecting the environment
Paper use
Regulatory notices
Regulatory model identification number
FCC statement
Power cord statement
Australia Wired Fax Statement
Geräuschemission
Page
Chapter Technical information
Symbols/Numerics
Index
278
279
280
281
282
Page
Hewlett-Packard Development Company, L.P
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