Chapter 12
Cause: The sending fax machine is having problems.
Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original.
Faxes are received but do not print
Cause: The HP
Solution: If you have Backup Fax Reception enabled, the HP
For more information on clearing paper jams, see Clear paper jams.
Cause: Another process has caused an error in the HP
Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP
You can also check the status of the HP
For more information on error messages, see Errors.
Cause: The print cartridges might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
For more information on print cartridges, see Print cartridge troubleshooting.
Cause: The print carriage is stalled.
Solution: Turn the HP
NOTE: If Backup Fax Reception is enabled and you turn off the HP
202 Troubleshooting