HP J5750, J5788, J5780, J5740 manual Chapter

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Chapter 12

2.Slide the paper-width guide to its outermost position.

3.Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:

•Make sure it is free of rips, dust, wrinkles, and curled or bent edges.

•Make sure all the paper in the stack is the same size and type.

4.Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.

TIP: If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.

200 Troubleshooting

Image 202

Contents HP Officejet J5700 Safety information Contents Finish setting up the HP All-in-One Load originals and load paperUse the scan features Use the copy featuresPrint from your computer Use the fax features Maintain the HP All-in-OneHP warranty and support TroubleshootingOrder supplies Technical information HP Officejet J5700 All-in- One series Help Chapter HP Officejet J5700 All-in-One series Help Find more information Sources of informationChapter Find more information HP All-in-One overview HP All-in-One at a glanceControl panel features LabelText and symbols Enter text using the keypad on the control panelTo erase a letter, number, or symbol Available symbols for dialing fax numbersTo enter a space, pause, or symbol To enter textUse the software Supported connection types Connect using a USB cableConnection information Use printer sharingConnection information Chapter HP All-in-One overview General preferences Finish setting up the HP All-in- OneSet your preferences Set your language and country/regionTo set the date and time Set the prompt delay timeSet the date and time Set the scroll speedTo restore the factory defaults To set the prompt delay timeRestore the factory defaults Fax preferencesAdjust the volume Set tone or pulse dialingSet the fax speed Fax setupTo set tone or pulse dialing from the control panel To set the fax speed from the control panelSet up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Chapter Select your fax setup case Sharing your fax lineCase I Shared voice/fax line Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received To set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitterBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Chapter 12 Example of a parallel splitter 13 Back view of the HP All-in-One Change settings on the HP All-in-One to receive faxes Choose the recommended answer mode for your setupTo set the answer mode Set the answer modeSet the number of rings before answering Test your fax setup Change the answer ring pattern for distinctive ringingTo set a default fax header from the control panel Set up speed dialingTo test your fax setup from the control panel Set the fax headerTo update a speed dial entry from the control panel Set up individual speed dial entriesUpdate individual speed dial entries Create individual speed dial entriesTo create group speed dial entries from the control panel Set up group speed dial entriesDelete speed dial entries Print the speed dial list To delete speed dial entries from the control panelTo print the speed dial list Chapter Finish setting up the HP All-in-One How do I? Chapter How do I? Load an original in the automatic document feeder Load originals and load paperLoad originals To load an original in the document feeder trayLoad an original on the glass To load an original on the scanner glassSelect print media Tips for selecting and using print mediaCards and envelopes Transparencies Understand specifications for supported mediaPhoto media Custom-sized mediaPhoto media Other media Understand supported media types and weights Media sizePapers to avoid Set minimum marginsPapers to avoid for all print and copy jobs Load paper Additional papers to avoid when copyingLoad full-size paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input trayLoad envelopes Avoid paper jamsTo load envelopes Avoid paper jams Chapter Load originals and load paper Print from a software application Print from your computerTo print from a software application Stop a print job Change the print settingsWindows users Make a copy Use the copy featuresTo make a copy from the control panel Set the copy paper size Set the number of copiesSet the copy paper type Change copy speed or quality Change default copy settingsTo set default copy settings from the control panel To change the copy qualityMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To make a borderless copy of a photo from the control panelTo resize a document from the control panel Resize an original using custom settingsResize an original to fit onto letter or A4 paper To set a custom size from the control panelCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo copy a legal-size document onto letter paper Enhance light areas of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy To copy a blurred document from the control panelPress Start Copy Color Stop copyingTo copy an overexposed photo To stop copyingUse the scan features Scan an imageEdit a scanned photo or graphic Edit a scanned preview imageEdit a scanned image Edit a scanned documentSend a fax Use the fax featuresSend a basic fax Send a fax using speed dials To send a basic fax from the control panelTo send a fax using speed dials from the control panel Send a fax manually from a phoneSend a fax using monitor dialing To send a fax manually from a phoneSend a fax from memory To send a fax using monitor dialing from the control panelTo send a fax from memory Press Start Fax Black To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the control panelSend a color original or photo fax Send a fax to multiple recipientsTo send a fax to multiple recipients from the control panel Change the fax resolution and Lighter / Darker settings Change the fax resolutionTo change the resolution from the control panel Change the Lighter / Darker settingSet new default settings Send a fax in Error Correction ModeTo set new default settings from the control panel Receive a fax To change the ECM setting from the control panelReceive a fax manually Set up backup fax reception To receive a fax manuallyReprint received faxes from memory To set backup fax reception from the control panelTo reprint faxes in memory from the control panel Poll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesBlock junk fax numbers Set the junk fax modeAdd numbers to the junk fax list To remove numbers from the list of junk fax numbers Fax over the Internet using IP phoneRemove numbers from the junk fax list This selects Remove Number from Junk ListPrint reports Print fax confirmation reportsPrint the fax log Print fax error reportsTo enable fax confirmation from the control panel To print the fax log from the control panelTo clear the fax log from memory Print other reportsTo print reports from the control panel Stop faxing To cancel a number you are dialingTo stop faxing from the control panel Chapter Use the fax features Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassClean the automatic document feeder Clean the exteriorTo clean the lid backing To clean the rollers or separator pad Chapter Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tabPrint a self-test report To print a self-test reportWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridgesWork with print cartridges 113 Chapter Use a photo print cartridge Use the print cartridge protector Align the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridges To clean the print cartridges from the control panelClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzlesClean the print cartridges Troubleshooting tips TroubleshootingHP All-in-One will not turn on Solution Communication problems over a USB connection Information on print cartridges Information on paperClear paper jams Tips for using the automatic document feederTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Print cartridge troubleshooting Print quality troubleshootingTo troubleshoot print cartridges Ink is bleeding or smearing Ink is not filling the text or graphics completely To change the print speed or quality Text edges are jaggedColors run into each other on the printout Printouts have horizontal streaks or lines Print quality troubleshooting 135 To change the print speed or quality Print quality troubleshooting 137 Printouts are faded or have dull colors Print quality troubleshooting 139 Solution Adjust the lightness and darkness of the copies Solution To clean the glass Printouts seem blurry or fuzzyTo change the print speed or quality Printouts have vertical streaks Printouts are slanted or skewedChapter Print quality troubleshooting 145 Print quality of the fax I received is poor Some of the pages of a fax I received are faded or blankInk is overspraying the paper when I copy or print a photo Paper is not picked up from the input trayPrint troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not respondingTo load full-size paper Print troubleshooting 151 Chapter Click Print Test Nothing happens when I try to printTo print a test HP All-in-One prints meaningless charactersTo print a test Print troubleshooting 155 Chapter To print a multiple-page document in reverse order Pages in my document came out in the wrong orderMy document did not print To load full-size paper Print troubleshooting 159 To check your margin settings Margins are not printing as expectedPrint troubleshooting 161 Chapter Text or graphics are cut off at the edge To preview the print layout Print troubleshooting 165 For more information, see Print cartridge troubleshooting Blank page came out while printingPrint troubleshooting 167 Chapter Print troubleshooting 169 Fax troubleshooting HP All-in-One is having problems sending and receiving faxesFax troubleshooting 171 Chapter Fax troubleshooting 173 Fax speed Fax troubleshooting 175 If you hear noise HP All-in-One cannot send faxes, but can receive faxesFax troubleshooting 177 HP All-in-One is having problems sending a manual fax Fax troubleshooting 179 Pages of a fax I sent are missing To print a Last Transaction reportQuality of the fax I sent is poor To make a copy from the control panel Fax I sent was blank when it was received Parts of a fax I sent are cut offTo load an original in the document feeder tray Fax transmission is slow To change the ECM setting from the control panel HP All-in-One cannot receive faxes, but can send faxes Chapter Fax troubleshooting 189 Chapter Fax troubleshooting 191 Chapter HP All-in-One is having problems receiving a manual fax Fax tones are recorded on my answering machine Fax troubleshooting 195 HP All-in-One is not answering incoming fax calls Fax troubleshooting 197 To reprint faxes in memory from the control panel Pages of a fax I received are missing Chapter Fax troubleshooting 201 Faxes are received but do not print To print the fax on legal paper Parts of a fax I received are cut offTurn off Automatic Reduction Chapter Fax troubleshooting 205 Computer to which I am connecting has only one phone port Fax troubleshooting 207 Solution Fax troubleshooting 209 Solution Fax troubleshooting 211 Solution Fax troubleshooting 213 Fax test failed What to checkSolution What to do What to do Fax troubleshooting 217 Solution What to do Fax troubleshooting 219 Am having problems faxing over the Internet using IP phone Fax log report shows an error Error codeError code Error definition Nothing happens when I try to copy Copy troubleshootingSolution To copy an overexposed photo Copies are too light or too darkChapter Parts of the original do not appear or are cut off Fit to Page is not working as expected Copy troubleshooting 227 Printout is blank Borderless copy has white space around the edges Solution Use photo paper to make borderless copies Image is cropped when I make a borderless copy Scan troubleshooting Scan fails Scan haltsScan fails because of insufficient computer memory Scan To menu does not appear Scanned image is blankScanned image has incorrect page layout Scanned image is incorrectly croppedScanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missingDevice update Scan feature does not workErrors To use device updateAutomatic document feeder is jammed Device messagesAutomatic document feeder failed to load Fax receive failedFirmware revision mismatch Mechanism errorMemory is full To load full-size paper Chapter File messages Error reading or writing the fileScanner failure Invalid file name General user messagesFile format not supported Supported file types for the HP All-in-OneNo scan options Dialed fax busyDisconnected Not supportedInk is drying Paper messagesCannot load paper from input tray Out of paperPaper mismatch Paper jam, misfeed or blocked carriageWrong paper width Power and connection messages Communication test failedImproper shutdown HP All-in-One not foundTwo-way communication lost Print cartridge messages Low on inkNeed alignment or alignment failed Chapter Errors Chapter Troubleshooting Order supplies Order paper or other media Order print cartridgesOrder other supplies Number for orderingHP warranty and support Warranty upgradesBefore you call HP customer support Call in North America during warranty Chapter HP warranty and support Prepare the HP All-in-One for shipment Remove the print cartridges before shipmentRemove the control panel faceplate To remove print cartridges before shipmentPack the HP All-in-One Chapter HP warranty and support Technical information System requirementsPaper tray capacities Paper sizesPrint specifications Print margin specificationsCopy specifications Memory specifications Ozone production Material safety data sheetsProtecting the environment Paper useRegulatory notices Regulatory model identification numberFCC statement Power cord statement Australia Wired Fax Statement GeräuschemissionPage Chapter Technical information Symbols/Numerics Index278 279 280 281 282 Page Hewlett-Packard Development Company, L.P

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