HP
J5780, J5788, J5750, J5740
manual
Troubleshooting
Specification
Error messages
Material safety data sheets
Restore the factory defaults
Set the prompt delay time
Text and symbols
Australia Wired Fax Statement
Warranty
Fax setup
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Page 286
Contents
HP Officejet J5700
Safety information
Contents
Load originals and load paper
Finish setting up the HP All-in-One
Use the copy features
Use the scan features
Print from your computer
Maintain the HP All-in-One
Use the fax features
Troubleshooting
HP warranty and support
Order supplies
Technical information
HP Officejet J5700 All-in- One series Help
Chapter HP Officejet J5700 All-in-One series Help
Sources of information
Find more information
Chapter Find more information
HP All-in-One at a glance
HP All-in-One overview
Label
Control panel features
Enter text using the keypad on the control panel
Text and symbols
To enter a space, pause, or symbol
Available symbols for dialing fax numbers
To erase a letter, number, or symbol
To enter text
Use the software
Connection information
Connect using a USB cable
Supported connection types
Use printer sharing
Connection information
Chapter HP All-in-One overview
Set your preferences
Finish setting up the HP All-in- One
General preferences
Set your language and country/region
Set the date and time
Set the prompt delay time
To set the date and time
Set the scroll speed
Restore the factory defaults
To set the prompt delay time
To restore the factory defaults
Fax preferences
Set tone or pulse dialing
Adjust the volume
To set tone or pulse dialing from the control panel
Fax setup
Set the fax speed
To set the fax speed from the control panel
Countries/regions with a parallel-type phone system
Set up the HP All-in-One for faxing
Choose the correct fax setup for your home or office
Chapter
Sharing your fax line
Select your fax setup case
Case I Shared voice/fax line
To set up the HP All-in-One with a separate fax line
Case B Set up the HP All-in-One with DSL
Case a Separate fax line no voice calls received
To set up the HP All-in-One with DSL
Fax setup
To set up the HP All-in-One with a distinctive ring service
Case D Fax with a distinctive ring service on the same line
Case E Shared voice/fax line
To set up the HP All-in-One with a shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the HP All-in-One with voice mail
To set up the HP All-in-One with a computer dial-up modem
Example of a parallel splitter
Case H Shared voice/fax line with computer dial-up modem
Back view of the HP All-in-One
Case I Shared voice/fax line with answering machine
Chapter
10 Example of a parallel splitter
Chapter
12 Example of a parallel splitter
13 Back view of the HP All-in-One
Choose the recommended answer mode for your setup
Change settings on the HP All-in-One to receive faxes
Set the answer mode
To set the answer mode
Set the number of rings before answering
Change the answer ring pattern for distinctive ringing
Test your fax setup
To test your fax setup from the control panel
Set up speed dialing
To set a default fax header from the control panel
Set the fax header
Update individual speed dial entries
Set up individual speed dial entries
To update a speed dial entry from the control panel
Create individual speed dial entries
Set up group speed dial entries
To create group speed dial entries from the control panel
Delete speed dial entries
To delete speed dial entries from the control panel
Print the speed dial list
To print the speed dial list
Chapter Finish setting up the HP All-in-One
How do I?
Chapter How do I?
Load originals
Load originals and load paper
Load an original in the automatic document feeder
To load an original in the document feeder tray
To load an original on the scanner glass
Load an original on the glass
Tips for selecting and using print media
Select print media
Cards and envelopes
Photo media
Understand specifications for supported media
Transparencies
Custom-sized media
Photo media
Other media
Media size
Understand supported media types and weights
Set minimum margins
Papers to avoid
Papers to avoid for all print and copy jobs
Additional papers to avoid when copying
Load paper
Load full-size paper
To load full-size paper
Load paper
Load 10 x 15 cm 4 x 6 inch photo paper
To load index cards in the input tray
Load index cards
Avoid paper jams
Load envelopes
To load envelopes
Avoid paper jams
Chapter Load originals and load paper
Print from your computer
Print from a software application
To print from a software application
Change the print settings
Stop a print job
Windows users
Use the copy features
Make a copy
To make a copy from the control panel
Set the number of copies
Set the copy paper size
Set the copy paper type
To set default copy settings from the control panel
Change default copy settings
Change copy speed or quality
To change the copy quality
To make a borderless copy of a photo from the control panel
Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo
Resize an original to fit onto letter or A4 paper
Resize an original using custom settings
To resize a document from the control panel
To set a custom size from the control panel
Adjust the lightness and darkness of your copy
Copy a legal-size document onto letter paper
To copy a legal-size document onto letter paper
Enhance blurred areas of your copy
To adjust the copy contrast from the control panel
Enhance light areas of your copy
To copy a blurred document from the control panel
To copy an overexposed photo
Stop copying
Press Start Copy Color
To stop copying
Scan an image
Use the scan features
Edit a scanned image
Edit a scanned preview image
Edit a scanned photo or graphic
Edit a scanned document
Use the fax features
Send a fax
Send a basic fax
To send a basic fax from the control panel
Send a fax using speed dials
Send a fax manually from a phone
To send a fax using speed dials from the control panel
To send a fax manually from a phone
Send a fax using monitor dialing
To send a fax using monitor dialing from the control panel
Send a fax from memory
To send a fax from memory
Schedule a fax to send later
To cancel a scheduled fax
Press Start Fax Black
To schedule a fax from the control panel
Send a fax to multiple recipients
Send a color original or photo fax
To send a fax to multiple recipients from the control panel
Change the fax resolution
Change the fax resolution and Lighter / Darker settings
Change the Lighter / Darker setting
To change the resolution from the control panel
Send a fax in Error Correction Mode
Set new default settings
To set new default settings from the control panel
To change the ECM setting from the control panel
Receive a fax
Receive a fax manually
To receive a fax manually
Set up backup fax reception
To set backup fax reception from the control panel
Reprint received faxes from memory
To reprint faxes in memory from the control panel
Forward faxes to another number
Poll to receive a fax
Set automatic reduction for incoming faxes
Set the paper size for received faxes
Set the junk fax mode
Block junk fax numbers
Add numbers to the junk fax list
Remove numbers from the junk fax list
Fax over the Internet using IP phone
To remove numbers from the list of junk fax numbers
This selects Remove Number from Junk List
Print fax confirmation reports
Print reports
To enable fax confirmation from the control panel
Print fax error reports
Print the fax log
To print the fax log from the control panel
Print other reports
To clear the fax log from memory
To print reports from the control panel
To cancel a number you are dialing
Stop faxing
To stop faxing from the control panel
Chapter Use the fax features
Clean the glass
Clean the HP All-in-One
Clean the lid backing
To clean the glass
Clean the exterior
Clean the automatic document feeder
To clean the lid backing
To clean the rollers or separator pad
Chapter
Printer Toolbox appears Click the Estimated Ink Level tab
Check the estimated ink levels
To print a self-test report
Print a self-test report
Handle the print cartridges
Work with print cartridges
To replace the print cartridges
Replace the print cartridges
Work with print cartridges 113
Chapter
Use a photo print cartridge
Align the print cartridges
Use the print cartridge protector
To align the cartridges from the control panel at any time
To clean the print cartridges from the control panel
Clean the print cartridges
Clean the print cartridge contacts
To clean the print cartridge contacts
To clean the area around the ink nozzles
Clean the area around the ink nozzles
Clean the print cartridges
Troubleshooting
Troubleshooting tips
HP All-in-One will not turn on
Solution
Communication problems over a USB connection
Information on paper
Information on print cartridges
Tips for using the automatic document feeder
Clear paper jams
To clear a paper jam from the rear door
To clear a paper jam in the automatic document feeder
Print quality troubleshooting
Print cartridge troubleshooting
To troubleshoot print cartridges
Ink is bleeding or smearing
Ink is not filling the text or graphics completely
Text edges are jagged
To change the print speed or quality
Colors run into each other on the printout
Printouts have horizontal streaks or lines
Print quality troubleshooting 135
To change the print speed or quality
Print quality troubleshooting 137
Printouts are faded or have dull colors
Print quality troubleshooting 139
Solution Adjust the lightness and darkness of the copies
Printouts seem blurry or fuzzy
Solution To clean the glass
To change the print speed or quality
Printouts are slanted or skewed
Printouts have vertical streaks
Chapter
Print quality troubleshooting 145
Some of the pages of a fax I received are faded or blank
Print quality of the fax I received is poor
Paper is not picked up from the input tray
Ink is overspraying the paper when I copy or print a photo
Envelopes print incorrectly
Print troubleshooting
HP All-in-One is not responding
Borderless printing produces unexpected results
To load full-size paper
Print troubleshooting 151
Chapter
To print a test
Nothing happens when I try to print
Click Print Test
HP All-in-One prints meaningless characters
To print a test
Print troubleshooting 155
Chapter
Pages in my document came out in the wrong order
To print a multiple-page document in reverse order
My document did not print
To load full-size paper
Print troubleshooting 159
Margins are not printing as expected
To check your margin settings
Print troubleshooting 161
Chapter
Text or graphics are cut off at the edge
To preview the print layout
Print troubleshooting 165
Blank page came out while printing
For more information, see Print cartridge troubleshooting
Print troubleshooting 167
Chapter
Print troubleshooting 169
HP All-in-One is having problems sending and receiving faxes
Fax troubleshooting
Fax troubleshooting 171
Chapter
Fax troubleshooting 173
Fax speed
Fax troubleshooting 175
HP All-in-One cannot send faxes, but can receive faxes
If you hear noise
Fax troubleshooting 177
HP All-in-One is having problems sending a manual fax
Fax troubleshooting 179
To print a Last Transaction report
Pages of a fax I sent are missing
Quality of the fax I sent is poor
To make a copy from the control panel
Parts of a fax I sent are cut off
Fax I sent was blank when it was received
To load an original in the document feeder tray
Fax transmission is slow
To change the ECM setting from the control panel
HP All-in-One cannot receive faxes, but can send faxes
Chapter
Fax troubleshooting 189
Chapter
Fax troubleshooting 191
Chapter
HP All-in-One is having problems receiving a manual fax
Fax tones are recorded on my answering machine
Fax troubleshooting 195
HP All-in-One is not answering incoming fax calls
Fax troubleshooting 197
To reprint faxes in memory from the control panel
Pages of a fax I received are missing
Chapter
Fax troubleshooting 201
Faxes are received but do not print
Parts of a fax I received are cut off
To print the fax on legal paper
Turn off Automatic Reduction
Chapter
Fax troubleshooting 205
Computer to which I am connecting has only one phone port
Fax troubleshooting 207
Solution
Fax troubleshooting 209
Solution
Fax troubleshooting 211
Solution
Fax troubleshooting 213
What to check
Fax test failed
Solution What to do
What to do
Fax troubleshooting 217
Solution What to do
Fax troubleshooting 219
Am having problems faxing over the Internet using IP phone
Error code
Fax log report shows an error
Error code Error definition
Solution To copy an overexposed photo
Copy troubleshooting
Nothing happens when I try to copy
Copies are too light or too dark
Chapter
Parts of the original do not appear or are cut off
Fit to Page is not working as expected
Copy troubleshooting 227
Printout is blank
Borderless copy has white space around the edges
Solution Use photo paper to make borderless copies
Image is cropped when I make a borderless copy
Scan troubleshooting
Scan halts
Scan fails
Scan fails because of insufficient computer memory
Scanned image is blank
Scan To menu does not appear
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Text is incorrect or missing
Text format is incorrect
Scan feature does not work
Device update
To use device update
Errors
Automatic document feeder failed to load
Device messages
Automatic document feeder is jammed
Fax receive failed
Mechanism error
Firmware revision mismatch
Memory is full
To load full-size paper
Chapter
Error reading or writing the file
File messages
Scanner failure
File format not supported
General user messages
Invalid file name
Supported file types for the HP All-in-One
Disconnected
Dialed fax busy
No scan options
Not supported
Cannot load paper from input tray
Paper messages
Ink is drying
Out of paper
Paper jam, misfeed or blocked carriage
Paper mismatch
Wrong paper width
Communication test failed
Power and connection messages
HP All-in-One not found
Improper shutdown
Two-way communication lost
Low on ink
Print cartridge messages
Need alignment or alignment failed
Chapter
Errors
Chapter Troubleshooting
Order paper or other media Order print cartridges
Order supplies
Number for ordering
Order other supplies
Warranty upgrades
HP warranty and support
Before you call HP customer support
Call in North America during warranty
Chapter HP warranty and support
Remove the print cartridges before shipment
Prepare the HP All-in-One for shipment
To remove print cartridges before shipment
Remove the control panel faceplate
Pack the HP All-in-One
Chapter HP warranty and support
System requirements
Technical information
Paper sizes
Paper tray capacities
Print margin specifications
Print specifications
Copy specifications
Memory specifications
Protecting the environment
Material safety data sheets
Ozone production
Paper use
Regulatory model identification number
Regulatory notices
FCC statement
Power cord statement
Geräuschemission
Australia Wired Fax Statement
Page
Chapter Technical information
Index
Symbols/Numerics
278
279
280
281
282
Page
Hewlett-Packard Development Company, L.P
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