The HP
To test your fax setup from the control panel
1.Set up the HP
2.Insert the print cartridges and load
3.Press Setup.
4.Press 6, then press 6 again.
This selects the Tools menu and then selects Run Fax Test.
The HP
5.Review the report.
•If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
•If the test fails, review the report for more information on how to fix any problems found.
6.After you pick up the fax report from the HP
Cause: The HP
Solution: You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows:
If you are using a speed dial entry to send the fax, update the speed dial entry to include pauses in the number sequence.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.
Cause: The number you entered when sending the fax is not in the proper format.
Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.
If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.
Cause: The receiving fax machine is having problems.
Solution: To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or
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