Chapter 14
Before you call HP customer support
Software programs from other companies might be included with the HP
NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).
If you need to contact HP Customer Support, do the following before you call:
1.Make sure that:
a. The HP
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2.Reset the HP
a. Turn off the HP
d. Turn on the HP
3.To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Check the HP website for updated information or troubleshooting tips for the HP
4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:
a. Have the specific name of the HP
c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready.
5.Call HP Customer Support. Be near the HP
Related topics
•Print a
•Access your serial number and service ID
Access your serial number and service ID
You can access important information by using the Information Menu of the HP
NOTE: If the HP
To access your serial number and service ID
1.Press and hold OK. While holding OK, press 4. This displays the Information Menu.
2.Press until Model Number appears and then press OK. This displays the service ID. Write down the complete service ID.
3.Press Cancel, and then press until Serial Number appears.
4.Press OK. This displays the serial number. Write down the complete serial number.
5.Press Cancel until you to exit the Information Menu.
258 HP warranty and support