Chapter 12
Text format is incorrect
Cause: The scan document settings are incorrect.
Solution: Some programs cannot handle framed text formatting. Framed text is one of the scan document settings. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application.
Text is incorrect or missing
Cause: The brightness is not set correctly.
Solution: Adjust the brightness, and then rescan the original.
Cause: Debris might be stuck on the glass or on the back of the document lid. This can cause
Solution: Turn off the HP
To clean the glass
1.Turn off the HP
2.Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device.
3.Dry the glass with a dry, soft,
4.Turn on the HP
To clean the lid backing
1.Turn off the HP
NOTE: Depending how long the HP
2.Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
236 Troubleshooting