HP J5740, J5788, J5780, J5750 Scan halts, Scan fails because of insufficient computer memory

Page 235

•Scanned image shows dotted lines instead of text

•Text format is incorrect

•Text is incorrect or missing

•The scan feature does not work

Scan halts

Cause: The computer system resources might be low.

Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution.

Scan fails

Cause: The computer is not turned on.

Solution: Turn on your computer.

Cause: Your computer is not connected to the HP All-in-One by a USB cable.

Solution: Connect your computer to the HP All-in-One with a standard USB cable.

Cause: The HP All-in-One software might not have been installed.

Solution: Insert the HP All-in-One installation CD and install the software.

Cause: The software you installed with the HP All-in-One is not running.

Solution: Open the software you installed with the HP All-in-One and try scanning again.

Scan fails because of insufficient computer memory

Cause: Too many programs are running on your computer.

Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.

If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory.

If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information.

Scan troubleshooting

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Contents HP Officejet J5700 Safety information Contents Load originals and load paper Finish setting up the HP All-in-OneUse the scan features Use the copy featuresPrint from your computer Maintain the HP All-in-One Use the fax featuresHP warranty and support TroubleshootingOrder supplies Technical information HP Officejet J5700 All-in- One series Help Chapter HP Officejet J5700 All-in-One series Help Sources of information Find more informationChapter Find more information HP All-in-One at a glance HP All-in-One overviewLabel Control panel featuresEnter text using the keypad on the control panel Text and symbolsTo enter text Available symbols for dialing fax numbersTo enter a space, pause, or symbol To erase a letter, number, or symbolUse the software Use printer sharing Connect using a USB cableConnection information Supported connection typesConnection information Chapter HP All-in-One overview Set your language and country/region Finish setting up the HP All-in- OneSet your preferences General preferencesSet the scroll speed Set the prompt delay timeSet the date and time To set the date and timeFax preferences To set the prompt delay timeRestore the factory defaults To restore the factory defaultsSet tone or pulse dialing Adjust the volumeTo set the fax speed from the control panel Fax setupTo set tone or pulse dialing from the control panel Set the fax speedCountries/regions with a parallel-type phone system Set up the HP All-in-One for faxingChoose the correct fax setup for your home or office Chapter Sharing your fax line Select your fax setup caseCase I Shared voice/fax line Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received To set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modemBack view of the HP All-in-One Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Chapter 12 Example of a parallel splitter 13 Back view of the HP All-in-One Choose the recommended answer mode for your setup Change settings on the HP All-in-One to receive faxesTo set the answer mode Set the answer modeSet the number of rings before answering Change the answer ring pattern for distinctive ringing Test your fax setupSet the fax header Set up speed dialingTo test your fax setup from the control panel To set a default fax header from the control panelCreate individual speed dial entries Set up individual speed dial entriesUpdate individual speed dial entries To update a speed dial entry from the control panelTo create group speed dial entries from the control panel Set up group speed dial entriesDelete speed dial entries Print the speed dial list To delete speed dial entries from the control panelTo print the speed dial list Chapter Finish setting up the HP All-in-One How do I? Chapter How do I? To load an original in the document feeder tray Load originals and load paperLoad originals Load an original in the automatic document feederTo load an original on the scanner glass Load an original on the glassSelect print media Tips for selecting and using print mediaCards and envelopes Custom-sized media Understand specifications for supported mediaPhoto media TransparenciesPhoto media Other media Media size Understand supported media types and weightsPapers to avoid Set minimum marginsPapers to avoid for all print and copy jobs Load paper Additional papers to avoid when copyingLoad full-size paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsLoad envelopes Avoid paper jamsTo load envelopes Avoid paper jams Chapter Load originals and load paper Print from a software application Print from your computerTo print from a software application Stop a print job Change the print settingsWindows users Make a copy Use the copy featuresTo make a copy from the control panel Set the copy paper size Set the number of copiesSet the copy paper type To change the copy quality Change default copy settingsTo set default copy settings from the control panel Change copy speed or qualityTo make a borderless copy of a photo from the control panel Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoTo set a custom size from the control panel Resize an original using custom settingsResize an original to fit onto letter or A4 paper To resize a document from the control panelCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo copy a legal-size document onto letter paper To copy a blurred document from the control panel To adjust the copy contrast from the control panelEnhance blurred areas of your copy Enhance light areas of your copyTo stop copying Stop copyingTo copy an overexposed photo Press Start Copy ColorScan an image Use the scan featuresEdit a scanned document Edit a scanned preview imageEdit a scanned image Edit a scanned photo or graphicSend a fax Use the fax featuresSend a basic fax To send a basic fax from the control panel Send a fax using speed dialsSend a fax manually from a phone To send a fax using speed dials from the control panelTo send a fax manually from a phone Send a fax using monitor dialingSend a fax from memory To send a fax using monitor dialing from the control panelTo send a fax from memory To schedule a fax from the control panel To cancel a scheduled faxSchedule a fax to send later Press Start Fax BlackSend a color original or photo fax Send a fax to multiple recipientsTo send a fax to multiple recipients from the control panel Change the fax resolution Change the fax resolution and Lighter / Darker settingsChange the Lighter / Darker setting To change the resolution from the control panelSet new default settings Send a fax in Error Correction ModeTo set new default settings from the control panel Receive a fax To change the ECM setting from the control panelReceive a fax manually To receive a fax manually Set up backup fax receptionReprint received faxes from memory To set backup fax reception from the control panelTo reprint faxes in memory from the control panel Forward faxes to another number Poll to receive a faxSet automatic reduction for incoming faxes Set the paper size for received faxesBlock junk fax numbers Set the junk fax modeAdd numbers to the junk fax list This selects Remove Number from Junk List Fax over the Internet using IP phoneRemove numbers from the junk fax list To remove numbers from the list of junk fax numbersPrint fax confirmation reports Print reportsTo print the fax log from the control panel Print fax error reportsTo enable fax confirmation from the control panel Print the fax logTo clear the fax log from memory Print other reportsTo print reports from the control panel Stop faxing To cancel a number you are dialingTo stop faxing from the control panel Chapter Use the fax features To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingClean the automatic document feeder Clean the exteriorTo clean the lid backing To clean the rollers or separator pad Chapter Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsTo print a self-test report Print a self-test reportHandle the print cartridges Work with print cartridgesTo replace the print cartridges Replace the print cartridgesWork with print cartridges 113 Chapter Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align the cartridges from the control panel at any time To clean the print cartridges from the control panel Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzlesClean the print cartridges Troubleshooting tips TroubleshootingHP All-in-One will not turn on Solution Communication problems over a USB connection Information on paper Information on print cartridgesClear paper jams Tips for using the automatic document feederTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Print cartridge troubleshooting Print quality troubleshootingTo troubleshoot print cartridges Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged To change the print speed or qualityColors run into each other on the printout Printouts have horizontal streaks or lines Print quality troubleshooting 135 To change the print speed or quality Print quality troubleshooting 137 Printouts are faded or have dull colors Print quality troubleshooting 139 Solution Adjust the lightness and darkness of the copies Printouts seem blurry or fuzzy Solution To clean the glassTo change the print speed or quality Printouts are slanted or skewed Printouts have vertical streaksChapter Print quality troubleshooting 145 Some of the pages of a fax I received are faded or blank Print quality of the fax I received is poorPaper is not picked up from the input tray Ink is overspraying the paper when I copy or print a photoEnvelopes print incorrectly Print troubleshootingHP All-in-One is not responding Borderless printing produces unexpected resultsTo load full-size paper Print troubleshooting 151 Chapter HP All-in-One prints meaningless characters Nothing happens when I try to printTo print a test Click Print TestTo print a test Print troubleshooting 155 Chapter To print a multiple-page document in reverse order Pages in my document came out in the wrong orderMy document did not print To load full-size paper Print troubleshooting 159 Margins are not printing as expected To check your margin settingsPrint troubleshooting 161 Chapter Text or graphics are cut off at the edge To preview the print layout Print troubleshooting 165 Blank page came out while printing For more information, see Print cartridge troubleshootingPrint troubleshooting 167 Chapter Print troubleshooting 169 HP All-in-One is having problems sending and receiving faxes Fax troubleshootingFax troubleshooting 171 Chapter Fax troubleshooting 173 Fax speed Fax troubleshooting 175 HP All-in-One cannot send faxes, but can receive faxes If you hear noiseFax troubleshooting 177 HP All-in-One is having problems sending a manual fax Fax troubleshooting 179 To print a Last Transaction report Pages of a fax I sent are missingQuality of the fax I sent is poor To make a copy from the control panel Parts of a fax I sent are cut off Fax I sent was blank when it was receivedTo load an original in the document feeder tray Fax transmission is slow To change the ECM setting from the control panel HP All-in-One cannot receive faxes, but can send faxes Chapter Fax troubleshooting 189 Chapter Fax troubleshooting 191 Chapter HP All-in-One is having problems receiving a manual fax Fax tones are recorded on my answering machine Fax troubleshooting 195 HP All-in-One is not answering incoming fax calls Fax troubleshooting 197 To reprint faxes in memory from the control panel Pages of a fax I received are missing Chapter Fax troubleshooting 201 Faxes are received but do not print To print the fax on legal paper Parts of a fax I received are cut offTurn off Automatic Reduction Chapter Fax troubleshooting 205 Computer to which I am connecting has only one phone port Fax troubleshooting 207 Solution Fax troubleshooting 209 Solution Fax troubleshooting 211 Solution Fax troubleshooting 213 What to check Fax test failedSolution What to do What to do Fax troubleshooting 217 Solution What to do Fax troubleshooting 219 Am having problems faxing over the Internet using IP phone Error code Fax log report shows an errorError code Error definition Copies are too light or too dark Copy troubleshootingSolution To copy an overexposed photo Nothing happens when I try to copyChapter Parts of the original do not appear or are cut off Fit to Page is not working as expected Copy troubleshooting 227 Printout is blank Borderless copy has white space around the edges Solution Use photo paper to make borderless copies Image is cropped when I make a borderless copy Scan troubleshooting Scan fails Scan haltsScan fails because of insufficient computer memory Scanned image is blank Scan To menu does not appearScanned image has incorrect page layout Scanned image is incorrectly croppedScanned image shows dotted lines instead of text Text is incorrect or missing Text format is incorrectScan feature does not work Device updateTo use device update ErrorsFax receive failed Device messagesAutomatic document feeder failed to load Automatic document feeder is jammedFirmware revision mismatch Mechanism errorMemory is full To load full-size paper Chapter File messages Error reading or writing the fileScanner failure Supported file types for the HP All-in-One General user messagesFile format not supported Invalid file nameNot supported Dialed fax busyDisconnected No scan optionsOut of paper Paper messagesCannot load paper from input tray Ink is dryingPaper mismatch Paper jam, misfeed or blocked carriageWrong paper width Communication test failed Power and connection messagesImproper shutdown HP All-in-One not foundTwo-way communication lost Low on ink Print cartridge messagesNeed alignment or alignment failed Chapter Errors Chapter Troubleshooting Order paper or other media Order print cartridges Order suppliesNumber for ordering Order other suppliesWarranty upgrades HP warranty and supportBefore you call HP customer support Call in North America during warranty Chapter HP warranty and support Remove the print cartridges before shipment Prepare the HP All-in-One for shipmentTo remove print cartridges before shipment Remove the control panel faceplatePack the HP All-in-One Chapter HP warranty and support System requirements Technical informationPaper sizes Paper tray capacitiesPrint margin specifications Print specificationsCopy specifications Memory specifications Paper use Material safety data sheetsProtecting the environment Ozone productionRegulatory model identification number Regulatory noticesFCC statement Power cord statement Geräuschemission Australia Wired Fax StatementPage Chapter Technical information Index Symbols/Numerics278 279 280 281 282 Page Hewlett-Packard Development Company, L.P

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