Chapter 12
Solution: Make sure you connect the HP
Cause: The HP
Solution: If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise
1.Turn off your DSL modem and completely remove power for at least 15 minutes.
2.Turn the DSL modem back on.
3.Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE: You might notice static on the phone line again in the future. If the HP All-
If the phone line is still noisy, contact your phone company. For information on turning your DSL modem off, contact your DSL provider for support.
Cause: You are faxing over the Internet using an IP phone, and there was a problem with the transmission.
Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet.
If the problem persists, contact your Internet service provider.
The HP All-in-One cannot send faxes, but can receive faxes
Cause: The HP
Solution: Follow the instructions to set up the HP
176 Troubleshooting