HP Enterprise 500 manuals
Computer Equipment > Printer
When we buy new device such as HP Enterprise 500 we often through away most of the documentation but the warranty.
Very often issues with HP Enterprise 500 begin only after the warranty period ends and you may want to find how to repair it or just do some service work.
Even oftener it is hard to remember what does each function in Printer HP Enterprise 500 is responsible for and what options to choose for expected result.
Fortunately you can find all manuals for Printer on our side using links below.
646 pages 28.81 Mb
5 Conventions used in this guideWARNING 7 Table of contents23 List of tables24 SignRetrieve Job From USB Job From Device Memory Supplies Trays Reports From USB Settings Print Settings Default Print Options Display Network Jetdirect Menu Backup/Restore Calibrate/Cleaning Adjust Paper Types 27 List of figures37 1 Theory of operation105 2 Removal and replacement273 3 Solve problems276 Print the menu maps●Administration ●Reports ●Configuration/Status Pages Administration Menu Map 277 Print the current settings pagesCurrent Settings Page 278 Access the Preboot menuData Attention Cold reset using the Preboot menu 279 Troubleshooting flowchart280 Power-onchecks282 LED diagnostics283 Formatter to control panel communication interruptionsHeartbeat LED, product initialization 285 Connectivity LED, product operating286 Connectivity LEDConnectivity LED, product initialization 289 HP Jetdirect LEDsNetwork Settings Jetdirect Menu 290 Engine diagnostics292 Disable cartridge check●Troubleshooting ●Diagnostic Tests Disable Cartridge Check Exit Troubleshooting 293 Engine test button294 Paper path testPaper path sensors test 295 Paper Path SensorsStart Test 296 Manual sensor test297 Registration sensor298 Fuser loop sensors299 Fuser output sensor300 Duplexer refeed sensor301 Output-binfull sensor302 Fuser pressure-releasesensor303 ITB alienation sensor305 Right- and front-doorinterlock switches307 Tray/bin manual sensor testManual Tray/Bin Sensor Test 308 Tray 1 paper sensor309 Tray 2 paper sensor310 Tray 2 cassette sensor311 Tray 2 cassette lifter sensor312 Tray 3 empty sensor313 Tray 3 media feed sensor314 Tray 3 stack surface sensor315 Print/stop test316 Component tests318 Block diagrams320 Location of connectors321 Paper feeder driver PCA322 Plug/jack locationsLocations of major components 329 1 x 500 paper feeder330 chart timing General331 Circuit diagrams333 Print quality troubleshooting pages336 Print quality assessment page338 Cleaning page339 Configuration page341 HP embedded Jetdirect page342 Finding important information on the configuration pages343 Color band test344 Repetitive defects ruler345 Calibrate the product346 Sign In menu347 Retrieve Job From USB menu348 Retrieve Job From Device Memory menu352 Supplies menu360 Trays menu365 Administration menu367 General Settings menu385 Retrieve From USB Settings menuGeneral Print Settings menu 388 Default Print Options menu391 Display Settings menu392 Manage Supplies menu399 Manage Trays menu401 Network Settings menu418 Troubleshooting menu424 Device Maintenance menu427 USB Firmware Upgrade menuTo display 428 10.0X.Y0 Supply memory error430 10.23.70 Printing past very low431 10.XX.34 Used supply in use10.XX.40 Genuine HP supplies installed 432 10.XX.41 Unsupported supply in use10.XX.70 Printing past very low 433 10.YY.15 Install <supply10.YY.25 Wrong cartridge in <color> slot 434 10.YY.35 Incompatible <supply435 11.00.YY Internal clock error13.A3.FF 437 13.D3.DZ13.WX.EE 13.WX.FF 438 13.WX.YZ Fuser area jam439 13.WX.YZ Fuser wrap jam440 13.WX.YZ Jam below control panel13.WX.YZ Jam in middle right door 441 13.WX.YZ Jam in right door13.WX.YZ Jam in Tray 442 13.WX.YZ Jam in Tray <X20.00.00 Insufficient memory To continue, press OK 21.00.00 Page too complex 443 32.1C.XX448 33.XX.YY33.XX.YY Used board/disk 41.02.00 Error 449 41.03.YZ Unexpected size in tray <X41.05.YZ Unexpected type in tray <X 451 41.07.YZ Error To continue, press OK453 42.XX.YY454 47.WX.YZ Printer calibration error To continue, press OK455 ◦47.FC.23456 49.XX.YY To continue, turn off then on457 50.WX.YZ Fuser error To continue, turn off then on460 51.00.YY Error52.00.XX To continue, turn off then on 461 54.XX.YY Error462 54.0X.0D or 54.0X.0E463 55.00.YY DC controller error To continue, turn off then on55.0X.YY DC controller error To continue, turn off then on 56.00.YY Error To continue, turn off then on 464 57.00.0Y Error To continue, turn off then on465 59.00.YY Error To continue, turn off then on466 60.00.0Y Tray <Y> lifting error467 62.00.00 No system To continue, turn off then on70.00.00 Error To continue, turn off then on 468 81.0X.YY Embedded JetDirect error98.00.01 Corrupt data in firmware volume 469 98.00.02 Corrupt data in solutions volume98.00.03 Corrupt data in configuration volume 98.00.04 Corrupt data in job data volume 99.00.01 Upgrade not performed file is corrupt 470 99.00.02 Upgrade not performed timeout during receive99.00.03 Upgrade not performed error writing to disk 99.00.04 Upgrade not performed timeout during receive 99.00.05 Upgrade not performed timeout during receive 471 99.00.06 Upgrade not performed error reading upgrade99.00.07 Upgrade not performed error reading upgrade 99.00.08 Upgrade not performed error reading upgrade 99.00.09 Upgrade canceled by user 472 99.00.10 Upgrade canceled by user99.00.11 Upgrade canceled by user 99.00.12 Upgrade not performed the file is invalid 99.00.13 Upgrade not performed the file is invalid 473 99.00.14 Upgrade not performed the file is invalid474 99.09.60 Unsupported disk99.09.61 Unsupported disk 99.09.62 Unknown disk 99.09.63 Incorrect disk 99.09.64 Disk malfunction 475 99.09.65 Disk data error99.09.66 No disk data installed 99.09.67 Disk is not bootable please download firmware 476 <Binname> Full Remove all paper from bin<Supply> almost full <Supply> low OR Supplies low 477 <Supply> very low OR Supplies very low478 <Tray X> lifting[File System] device failure To clear, press OK [File System] file operation failed To clear, press OK [File System] file system is full To clear, press OK 479 [File System] is not initialized[File System] is write protected Accept bad signature Bad optional tray connection 480 Calibration reset pendingCanceling Canceling... <jobname Checking engine Checking paper path 481 Chosen personality not available To continue, press OKCleaning do not grab paper Cleaning Clearing event log Clearing paper path 482 Close front doorClose lower right door Close upper right door Creating cleaning page 483 Data received To print last page, press OKEIO <X> disk initializing Event log is empty Expected drive missing HP Secure Hard Drive disabled 484 Incompatible <supplyIncompatible supplies 485 Install <supplyInstall <supply> Close rear door Install Fuser Unit 486 Install suppliesInstall Transfer Unit Internal disk not functional 487 Internal disk spinning upLoad Tray <X>: [Type], [Size] Load Tray <X>: [Type], [Size] To use another tray, press OK 488 Manually feed output stack Then press OK to print second sidesManually feed: [Type], [Size] Manually feed: [Type], [Size] To use another tray, press OK Moving solenoid 489 Moving solenoid and motorNo job to cancel Paused Performing Color Band Test Performing Paper Path Test 490 Please waitPrinting CMYK samples Printing Color Usage Log Printing Configuration Printing Demo Page Printing Diagnostics Page 491 Printing Engine TestPrinting Event Log Printing File Directory Printing Font List Printing Fuser Test Page 492 Printing Help PagePrinting Menu Map Printing PQ Troubleshooting Printing Registration Page Printing RGB Samples Printing stopped 493 Printing Supplies Status PagePrinting Usage Page Processing duplex job Do not grab paper until job completes Processing job from tray <X>... Do not grab paper until job completes Processing 494 Processing... copy <X> of <YReady Ready <IP Address Remove all print cartridges Remove at least one print cartridge 495 Remove shipping lock from TrayReplace <supply 496 Replace Supplies497 Restore Factory SettingsRestricted from printing in color Rotating <color> motor Rotating motor 498 Size mismatch in Tray <XSleep mode on Supplies in wrong positions 499 Tray <X> empty: [Type], [Size]Tray <X> open 500 Tray <X> overfilledTroubleshooting Type mismatch Tray <X Unsupported drive installed To continue, press OK 501 Unsupported tray configurationUnsupported USB accessory detected Remove USB accessory 502 USB accessory needs too much power Remove USB and turn off then onUSB accessory not functional Used supply installed To continue, press OK OR Used supply in use 503 Wrong cartridge in <color> slot504 Event log messages505 Print an event log506 View an event logClear an event log 507 Common causes of jams508 Jam locations509 Clear jams in Tray511 Clear jams in the output bin area513 Clear jams in the right door518 Clear jams in the lower right door (Tray 3)519 Jams in the output binJams in the fuser and transfer area 523 Jams in the duplex area (duplex models)524 Jams in Tray 1, Tray 2 and internal paper path526 Jams in Tray527 Change jam recoveryAuto Off ●General Settings ●Jam Recovery 528 Product feeds multiple sheetsPaper does not feed automatically 530 Select a manual print mode●Print Quality ●Adjust Paper Types 533 Image defects table539 Set up an auto cleaning page541 Solve direct connect problemsSolve network problems 543 Service menu●Service Access Code Your user account does not have permission to access the selected item 545 Restore factory-setdefaults546 Product cold resetActive and repository firmware locations 547 Partial Clean548 Clean Disk557 Embedded Web Server558 USB storage device (Preboot menu)559 USB storage device (control-panelmenu)561 4 Parts and diagrams
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