Repair and Return | ADTRAN 810 Plus guide

Appendix C. Warranty and Technical Support Information

Repair and Return

If ADTRAN Technical Support determines that a repair is needed, Technical Support will coordinate with the Customer and Product Service (CAPS) de- partment to issue an RMA number. For information regarding equipment currently in house or possible fees associated with repair, contact CAPS di- rectly at the following number:

CAPS Department

(256) 963-8722

Identify the RMA number clearly on the package (below address), and re- turn to the following address:

ADTRAN, Inc.

6767 Old Madison Pike

Progress Center

Building #6 Suite 690

Huntsville, Alabama 35807

RMA # _____________

C-2

ATLAS 810PLUS User Manual

61200266L1-1

Image 164

ADTRAN 810 Plus manual Repair and Return

Contents

$7/$6ýåìí3/86 Trademarks Adtran Year 2000 Y2K Readiness Disclosure Product Matrix MailFaxback Document Line Y2K Project Line Service Type 04DU9-ISN RJ-48C Affidavit Requirements for Connection to Digital Services Page Canadian Equipment Limitations Introduction Getting StartedReference Information Working with the Atlas 810PLUSPage Page Table of Contents Using the Front Panel Modules Terminal Menu Updating Firmware 10-1 12-1 Xvi List of Figures List of Figures List of Tables List of Tables Atlas 810PLUS Base Unit IntroductionProduct Overview Frame Relay Point-to-Point Circuit Dedicated and Switched Connection Maps in a Single Platform Signaling Conversion for Maximum Interoperability Digital Access Cross-Connect System Dacs Flexible Network Management and Maintainability T1 Bandwidth Manager WAN Overbooking Atlas 810PLUS Features Configuration and ManagementSoftware Upgrade Signaling Support Switched Connection Maps TestingDedicated Connection Maps Performance Monitoring Introduction Installation Contents of Adtran ShipmentsCheck the Power Connection Inspect the Adtran Shipment Grounding Instructions AC Powered UnitDC Powered Unit Connection Port Review the Rear Panel DesignRJ-48C Control/Chain In Port RJ-48C ConnecTion Port Blank panel covering an Unused option slot Control/Chain In Pinout Control/Chain Out PortConnection Ethernet 10BaseT Pinout Ethernet 10BaseT ConnectionControl/Chain Out Pinout Mon Alarm Relay ConnectionAlarm Relay Connector Pinout Name Description Network Connection Network PinoutReceive data from the network Send data toward the network Install ANY Option Modules POWER-UP Option Slots Installation Using the Terminal Menu Using VT-100 Terminal EmulationOperation Overview Step Action Atlas 810PLUS / System Config / Ethernet port / IP AddressInstructions for Defining the IP Address Starting a Telnet Session Using TelnetUsing T-WATCH PRO Operation System LED Using the Front PanelACO Switch Craft Port Pinout Craft PortFront Panel Leds Feature Description Controller Status LEDs ACO SwitchAtlas 810PLUS Front Panel Description Module Slot Numbers LED Descriptions For these LEDs This color light Indicates that SystemController Status Module Status Menu Path Navigating the Terminal MenuTerminal Menu Window Window Panes Window Pane NavigationTo move Press one of these keys Right Window Pane Notation Additional Terminal Menu Window Features Navigating Using the Keyboard KeysMoving through the Menus To do this Press this key Session Management Keystrokes To do this Press this Configuration Keystrokes Getting Help Navigating the Terminal Menu Security Levels Terminal Menu and System ControlSelecting the Appropriate Menu Password Security Levels Menus» Submenus Rights » Startup Mode » Installed Memory» System Name » System Location » Event Log » Boot ROM RevSystem Status » System Alarms » Clear System Event Log» Ethernet Port » System Timing » Chain Port Signal Leads» Chain Port Tx Bytes System Config » Primary Timing Source » Backup Timing Source » Max Telnet Sessions » Chain Port »» Authen Trap Transmission»» Traps Destination Community Terminal Menu and System Control » Syslog Setup » Real Time Clock Select the first column õíô and press D To delete a passwordSelect the first column õíô and press Instructions for Changing Passwords Step Action » Licenses »» Call Stagger » Bonding Config» Alarm Relay »» Module Slot » Update FirmwareSystem Utility »» Module Type »» Transfer MethodTftp Server IP Address Tftp Server Filename »» Restart Schedule » Update Status » Config Transfer »» Tftp Server IP »» Save Config RemotelyServer in Tftp Server IP Address »» Selftest Run This event Logs this result »» Timeout » Ping»» Count »» Size » Factory Default System »» Start/Stop Terminal Menu and System Control Modules Terminal Menu Modules » Alarm » Slt» Type » Menu » Rev » State» Status Alarm Types Modules Menu Quad T1/PRI »» DS0 Alarms »» DS0 Status»» Sig Status »» Performance Curr »» Performance 15 Min Port NameFrame Code »» Test Loc LBLine Payld Modules Terminal Menu Dedicated Maps Terminal Menu »» Sub-submenus Activate MAP Current MAP Create / Edit Maps» Auto » Maps » # » Map Name » Sort TO/FROM » Connects »» From Config »» from SltDS0 Selection DS0 Available See also the trunk conditioning example on Example 1 Setting Trunk Conditioning From Config option» Activate Time » Enbl Day Example 2 Creating a Dedicated Map Designing the Dedicated Map for Example Configuring the Ports for Example Instructions for Configuring the PortsConfiguration / Frame / ESF Connections and Ports Name Atlas 810PLUS Port DS0s Defining the Connections for Example Instructions for Defining Data Connections Instructions for Defining Voice Connections Completed Dedicated Map Dial Plan Terminal Menu Dial Plan Menu Dial Plan Menu Tree Network Term » Slot/Svc» Port/PEP » Sig $ = 3... = »» Reject Number » Ifce Config» Out#Rej » In#Accept $ rejects all long distance calls, but only for this User » End of Number Timeout Global Param» Area Code » Nbr Complete » Number Type Templates » Automatic Routeback Rejection»» # »» Pattern »» # »» Prefix »» Pattern »» Number Typ Interface Configurations »» Switch TypeQuad T1/PRI Module Network Termination/PRI »» First DS0 Conversion As dialedIsdn National pref Isdn Subscriber Quad T1/PRI Module Network Termination/NFAS Quad T1/PRI Module Network Termination/RBS » SecondaryInterfaces » Slot, Port »» Signaling Method »» DS0s AvailableDigits SW56 »» Trunk Number Quad T1/PRI Module User Termination/PRI » Strip MSD» Network Specific Facility Voice » Network Specific Facility Data » Source ID Quad T1/PRI Module User Termination/NFAS» ID Number »» Direct Inward Dialing Did Digits Transferred Quad T1/PRI Module User Termination/RBSDS0s »» Strip MSD Quad Nx56/64 Module User Termination Octal BRI Module Network Termination Octal BRI Module User Termination Calls D64, D56, Audio, Speech Understanding Dial Plan Configurations Example 1 Pstn Connection Dial Plan ConfigurationCreating Dial PLANS-EXAMPLES Network Example 2 Point-to-Point Connection Dial Plan Configuration Example 3 Remote Access and Video Conferencing Dial Plan Instructions for Configuring the Ports for Example Instructions for Setting Up the Dial Plan for Example Type of provided BRI switch User Equipment PRINetwork Terminations Phone #s Setting PRI a Global Param User TerminationsBRI type PRI type Setting PRI B Global Param Step Action Setting PRI C Global Param Step Action Setting User Term Connections Completed Network Map Completed User Map Dial Plan Terminal Menu Xmodem Firmware Updates Updating Firmware Updating Firmware using Xmodem Instructions for Updating Firmware Using XmodemSelect System Utility / Update Firmware see Figure Same type, select All Modules of a Type from Module Slot Instructions for Updating Firmware Using Xmodem Step Action To update additional modules, begin at and repeat thisSuccessfully Process Tftp Firmware Updates Updating Firmware using TftpInstructions for Updating Firmware Using Tftp Select System Utility / Update Firmware see -2 on Tftp Upload Messages Message Meaning 10-6 61200266L1-1 Snmp Management SnmpBasic Components Network Manager Configuring a Trap Destination List via Terminal Menu Snmp TrapsTrap Destination List Trap Destination List IP Address Community Trap Filtering Trap Name Severity Description Filtering Disabling TrapsStandard Traps DS1 Alarm Traps Alarm Severity DescriptionDS1 Traps DS1 Snmp Traps DS1 Current Alert Snmp Traps Current Alert Severity Description Total Alert Traps Total Alert Severity Description Adtran Utilities Syslog Host Daemon SysLog GUI Port Menu Bar File Display Help Telnet Utility» Properties Set Facility Filters dialog box Host Name Telnet Menu Tree Session Menu» Connect » Disconnect Options Capture VT-100 Utility » File Transfer Provides the options Transmit Wakeup and Transmit Refresh » Refresh Screen»» Ascii Cfg Files Tftp Server Tftp Server Interface Menu Tree Status Field ServerPrint LOG LOG Field Saving the Current Configuration to a Tftp ServerMeter Field Unsuccessful Transfer Retrieving the Configuration from a Tftp ServerSuccessful Transfer Upload a configuration file Saved configuration you wish to load. Enter the completeMove to the Load And Use Config button and press Enter to Request Appendix a System Event Logging Event Category Console Log String Table A-2. Switchboard EventsTable A-1. System Event Table A-3. Nx 56/64 Events Table A-4. Time Events Table A-6. Isdn Events Table A-4. Time Events Category Console Log StringTable A-5. Ethernet Events Isdn Cause Codes Event Category Console Log String Table A-7. Isdn Cause Code Events Category Major 127Major 100 Major 103 Cause Code LOG Entries Major 111Major 102 Major 101 Table A-8. Cause Code Log Entry Location Designations Appendix A. System Event Logging Appendix B Troubleshooting Modules seated improperly, module failure Misconfiguration, improper cabling Misconfiguration Appendix C Warranty and Technical Support Information Warranty and Customer ServiceProduct Support Information Pre-sales Inquiries and Applications Support Repair and Return Appendix D Acronyms and Abbreviations Snmp Glossary Async-232 Module Dedicated bandwidth E1 circuit Leased line Remote Access Telco Xmodem Appendix E. Glossary Symbols Numerics Index CTS DCD Index-4 LBO Index-6 PRI RMA C-2 61200266L1-1 Index-9 Tftp 61200266L1-1 Index-11 Index Index-12 Repair and Return Presales Inquiries and Applications SupportPost-Sale Support