AT&T R1V2 manual Slac Call-Type Options, 1Standard Call Type Defaults

SLAC Call-Type Options

Call-type options let you set priorities for the eight types of calls that come into the attendant console queue. By default, the system sets the priorities for all call types to four, as shown in Table 9-1.

TABLE 9-1Standard Call Type Defaults

		DEFAULT	DEFAULT
CALL TYPE	CODE	PRIORITY	ATTENDANT
Dial Attendant (0)	1	4	0
Call Following -- Logged into SLAC	2	4	NA
Non logged in FPDC	3	4	0
Unassigned DID	4	4	0
Attendant DID access code	5	4	0
PDC of Attendant	6	4	NA
Coverage	7	4	0
Returning	8	4	0

If you have a single-SLAC system, and want to change a default priority, see the section entitled Setting Call-Type Options.

If you have a dual-SLAC system, you can direct each type of call to attendant 1, attendant 2, or both attendants; as well as change call-type priorities. The standard set of default priorities and attendant specifications is shown in Table 9-1. You can, however, select an alternative set of defaults called “Message-Center-Like Call-Type Defaults” (Table 9-2). Consider each set of defaults and decide which is the best match to the call-type set-up you want for your system. Keep in mind that if you select message-center-like defaults, there is no single-step procedure for changing all call types to the standard defaults. You would have to administer each call type separately.

TABLE 9-2Message-Center-Like Call-Type			Defaults
				DEFAULT	ASSIGNED
	CALL TYPE	CODE		PRIORITY	ATTENDANT
	Non logged in FPDC		3	4	(selected with Action 90)
	Unassigned DID		4	4	„
					„
	Coverage		7	4
					„
	Returning		8	4
	Dial Attendant (0)		1	4	(opposite of
	Attendant DID Access Code		5	4	Action 90 selection)
	Call Following -- Logged into	SLAC	2	4	NA
	PDC of Attendant		6	4	NA

Administering Attendant Equipment 9-9