AT&T R1V2 manual Administering Attendant Equipment, Default Attendant Assignments

Administering Attendant Equipment

System 25 can have two attendant consoles, either Switched Loop Attendant Consoles (SLACs) or Direct Trunk Attendant Consoles (DTACs). You cannot mix a DTAC and a SLAC in the same system; both consoles must be the same type.

If you have two attendant consoles, you will sometimes need to distinguish between the first and second consoles during administration. For administration purposes, the first attendant console you assign to the system (or the default attendant assignment) is known to the system as the “first” attendant. The second console you assign to the system is called the “second” attendant.

This section explains how to:

■Assign a SLAC

■Assign a second attendant console

■Move an attendant console

■Change the attendant’s PDC

■Remove an attendant console

■Assign a selector console(s)

■Assign attendant Display IDs

■Assign attendant class-of-service parameters

■Assign attendant console options, including message-center-like operation

Default Attendant Assignments

DTAC By default, System 25 assigns a DTAC to the first ATL port in the system. That attendant console has a default PDC of 200. You can use that PDC, or you can change the PDC by following that procedure in this section. Users can also reach the attendant by dialing 0.

If you don’t have an attendant console, you need to remove the default assignment before you can add a voice terminal to this port.

SLAC To install a SLAC, you need to remove the default attendant assignments for the DTAC first, then assign the new console and attendant PDC.

Administering Attendant Equipment 9-1