Avaya IP Softphone Performance Issues

Avaya IP Softphone Performance Issues

Question 1: Are there video issues?

Check the Video Properties dialog box. Check the information on all the tabs in the dialog box.

Status – The current stats of the video.

Capabilities – The codec sets that Avaya IP Softphone currently supports. Signaling – The current signaling with the Avaya Communication Manager system.

†Yes.

†No.

Question 2: Is Avaya IP Softphone non-responsive?

†Yes. Set the virus scanner to exclude the Avaya IP Softphone directory. See www.support.avaya.com for more information.

†No.

Question 3: If there are video issues, have you provided log files?

Logs files are located in:

C:\Program Files\Avaya\Avaya IP Softphone\Log Files\*

C:\Program Files\Polycom\video\viaVideo.vg2

Zip up these files and send to support.

†Yes.

†No.

Issue 3 January 2008 41

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Avaya 16-601423 manual Avaya IP Softphone Performance Issues, Question 1 Are there video issues?