Avaya IP Softphone Performance Issues
Avaya IP Softphone Performance Issues
Question 1: Are there video issues?
Check the Video Properties dialog box. Check the information on all the tabs in the dialog box.
Status – The current stats of the video.
Capabilities – The codec sets that Avaya IP Softphone currently supports. Signaling – The current signaling with the Avaya Communication Manager system.
Yes.
No.
Question 2: Is Avaya IP Softphone non-responsive?
Yes. Set the virus scanner to exclude the Avaya IP Softphone directory. See www.support.avaya.com for more information.
No.
Question 3: If there are video issues, have you provided log files?
Logs files are located in:
C:\Program Files\Avaya\Avaya IP Softphone\Log Files\*
C:\Program Files\Polycom\video\viaVideo.vg2
Zip up these files and send to support.
Yes.
No.
Issue 3 January 2008 41
