T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 175
DIFFICULTY
SUGGESTIONS
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White Lines in Text or Graphics | Clean the print head (see Cleaning the Print Head in this chapter). | ||
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Stains Appear on the Reverse Side or | Make sure the Printer Platen and Pick Up Roller are not dirty with ink | ||
at the Bottom of the Page | mist. (See Regular Maintenance in this chapter). | ||
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Vertical Black Lines When Receiving | The sender’s scanner may be dirty. Ask the sender to make a copy to see | ||
| if the problem is with the sending machine. Try receiving from another | ||
| fax machine. | ||
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Phone Line or Connections |
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MFC Does Not Answer When Called | Make sure the MFC is in the correct receiving mode for your setup | ||
| (either Fax, Fax/Tel). Check for dial tone. If possible, call your | ||
| MFC to hear it answer. If there is still no answer, check the telephone | ||
| line cord connection. Connect a standard telephone handset to the MFC | ||
| telephone socket. If there is no ringing when you call your | ||
| MFC, call your Telephone Company to check the line. | ||
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No Dial Tone on the Handset | Lift the handset. If you hear no dial tone, check telephone line cord | ||
| connections at the MFC and wall jack. Check that the handset is | ||
| connected to the MFC’s handset jack. Test the wall jack with another | ||
| single line telephone. If no dial tone on the wall outlet, call your | ||
| Telephone Company. | ||
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Sending Faxes |
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Poor Transmitting Quality | Try changing your resolution to FINE or S.FINE. Make a copy to | ||
| verify your MFC’s scanner operation. | ||
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Transmission Verification Report says | There is probably temporary noise or static on the line. Try sending the | ||
“Result:NG” again. | fax If the problem continues, call the Telephone Company to check your | ||
| phone line. | ||
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Vertical Black Lines When Sending | If the copy you made shows the same problem, your scanner is dirty | ||
| (see Cleaning the Scanner in this chapter). | ||
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Handling Incoming Calls |
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Pseudo Ring in F/T Mode | The MFC knows the incoming call is not a fax so it is signaling you to | ||
| answer the telephone call. Pick up the MFC handset or answer from an | ||
| extension phone and press your MFC’s Remote Deactivation Code | ||
| (default setting is #51). | ||
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Transferring a Fax Call to the MFC | If you answered at the MFC, press Start and hang up immediately. If | ||
| you answered at an extension phone, press your Remote Activation | ||
| Code (default setting is |
| 51). When your MFC answers, hang up. |
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Custom Features on a Single Line | If you have, Caller ID, RingMaster, Voice Mail, an answering machine, | ||
| alarm system or any other on a single phone line with your MFC, it may | ||
| create a problem sending or receiving fax data.For example: If you are | ||
| sending or receiving a fax message while a custom feature signal comes | ||
| through on the line, the signal can temporarily interrupt or disrupt the | ||
| fax data. Brother’s ECM feature should help overcome this problem. | ||
| This condition is related to the telephone system industry, and is | ||
| common to all devices that send and receive information on a single, | ||
| shared line with custom features. If avoiding a slight interruption is | ||
| crucial to your business, a separate line with no custom features is | ||
| recommended. | ||
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