Customer Devices

Technical users who know how to use a regular expression (RE) benefit most from using the special characters in a rule.

11.3.2Defining a Data Message

What you need to know

You can define messages from a customer device as:

customer-device events for Multi, during a maintenance session, by using the Data Recording tab (illustrated in figure 80). This is usually best handled by your Multi SA.

- or using -

ad hoc means, by typing in a data rule and using regular expressions.

Fig. 80. The rule for a customer event can be viewed on the Data Recording tab.

Preparation

Before defining customer events, a View operator needs:

specific rights in an operator account: (a) the Modify configuration right and (b) access to the site that is plugged into the customer-device.

to know how rules (“strings” of text) are formatted by the customer device.

confirmation that the Multi SA has configured Multi to use the customer device(s).

Listing customer devices

Let us suppose that the owner of a retail store wants to obtain video of an employee at a point of sale (POS), when goods are purchased.

Assume that a cash register is connected to a Multi-Media unit. Your Multi SA has consulted the manufacturer of the cash register to obtain its communication settings and configured Multi to use the unit.

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Honeywell K5404V9 manual Defining a Data Message, What you need to know, Listing customer devices