Troubleshooting Video

Fig. 35. High recording rates can slow live sessions.

System priority

If overtaxed, the priority of a Multi-Media unit is always to capture and store video, audio, data and alarms. This may result in slower service to View operators. If the video you are observing appears sluggish, Honeywell recommends that a Multi SA:

Set similar recording rates for all cameras. Try to set up similar recording rates for all cameras. For example, setting a recording rate to 1 or 2 fps for all cameras lets Multi perform image capture efficiently. A Multi-Media unit will not work as efficiently if you set some cameras to rates of less than 1 fps and other cameras to higher rates.

Motion detection. Enable motion detection only on cameras where you need to monitor motion.

Data recording. When enabled, rules to log events or generate alarms should only be set for important data. Rules that generate many alarms can slow performance.

Close unnecessary camera windows. Fewer open camera windows increases the speed of the other video feeds being displayed from that site. To discard a video feed from monitoring in a Live session, close its Camera window; see figure 10 on p. 2–4, in section 2.1.3: Managing Video Feeds.

Set Recording Rate to a lower number. See figure 35. If you have a configuration that is putting lots of demand on a Multi-Media unit, set your total recording rates to not exceed a total of 32 fps for all cameras combined. This will reserve some hardware capacity to deliver all of the other services that are being asked of the Multi-Media unit.

Slow video due to other software

View makes use of Windows video resources and your PC’s CPU. Other software that makes heavy use of these resources—software for: graphics, CAD, music listening—can hamper the delivery of video to your desktop. Network intensive applications—large downloads, backups can also slow things down. Neither affect the recording of video, only its delivery.

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Honeywell K5404V9 manual High recording rates can slow live sessions, System priority