HP e500s manual Solving Internet Problems, Aol

Solving Internet Problems

Problem	Possible Cause	Solution
Cannot register	You do not have an	Choose an ISP and
Windows when	ISP account.	install appropriate
attempting a Web-		software provided by the
based online		ISP before accessing the
registration		Internet.
Not connecting to	Dial-Up is not	Configure Internet setup
Internet	configured correctly	using the Internet
	for the Internet.	Connection Wizard.
Cannot connect to	ISP connection	Call your ISP for support.
Internet Service	problem.
Provider, or no
Internet access

Cannot connect to	Internet is not set up
AOL	correctly, or the
	modem is not
	connected correctly.

Ensure that the modem is connected to the telephone properly and appears correctly in the Device Manager. Click StartàSettingsàControl PanelàSystemàDevice Manager tab. If there is a modem problem, Modem will appear in the list with a yellow circle and exclamation point beside it. Double-click on Modem to see the device status and a list of problems. If these are correct, call AOL for support of their product.

Unable to set up the ISP Microsoft Network (MSN), or receive vxd error after trying to install

MSN

Compaq does not support third party ISP such as MSN.

Contact Microsoft Network (MSN) for support of their product.

Cannot access a	Internet site filtering is	Set the desired level of
particular website	enabled.	Internet security and
		filtering. Refer to your
		Web browser software
		documentation.

16-18 Troubleshooting