Solving Printer Problems
Problem | Possible Cause | Solution |
Printer will not turn | The cables may not | Ensure that the cables |
on | be connected | are properly connected |
| properly or the printer | and that the power plug |
| is unplugged. | is connected to an |
|
| electrical outlet. |
|
|
|
Printer will not print | Printer is not turned | Turn on the printer. |
| on. |
|
|
|
|
| Printer is not online. | Set the printer to online. |
| The printer drivers for | Install the necessary |
| the application are | printer drivers using the |
| not installed. | Add New Hardware |
|
| wizard. |
|
| If you are running |
|
| Windows NT 4.0, click |
|
| StartàControl Panelà |
|
| Printers to install the |
|
| necessary printer |
|
| drivers. |
|
|
|
Printer is offline | Paper tray is empty. | Fill the paper tray with |
|
| paper. Set the printer to |
|
| online. |
|
|
|
Printer prints | Correct printer drivers | Install the correct printer |
garbled information | are not installed. | drivers. |
|
|
|
| Cables are not | Ensure that the printer |
| connected properly. | cable is properly |
|
| connected to the |
|
| computer or |
|
| convenience base. |
|
|
|
Printer is listed in | Printer drivers are | Remove and reinstall the |
Windows as having | incorrect. | printer drivers. |
its own drivers, but it |
|
|
prints garbled |
|
|
information after |
|
|
setup |
|
|
|
|
|
Cannot install | Installation process is | Refer to the |
printer drivers | not correct. | documentation provided |
|
| with the printer drivers or |
|
| to the Microsoft Windows |
|
| manual. |
|
|
|
