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HP e500s manual Troubleshooting Checklist

Models: e500s

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chapter 16

TROUBLESHOOTING

Troubleshooting Checklist

If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions:

nIs the computer connected to an external power source or does it have a fully charged battery pack installed?

nIs the computer turned on and is the power light on?

nAre all cables connected properly and securely?

nDid the diskette drive contain a nonbootable diskette when you turned on the computer?

nHave you installed all the necessary device drivers? For example, if you are using a mouse, you may need to install a mouse device driver.

nHave you installed printer drivers for each application?

nDid you exit properly from Windows before shutting off your computer? Failure to exit properly can result in file corruption.

nHave you scanned the computer for viruses?

Troubleshooting 16-1

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HP e500s manual Troubleshooting Checklist

Contents

Compaq Armada E500 Series Reference Guide Contents Using Suspend Standby and Hibernation Changing the Processor Performance Mode Uninstalling Modem Drivers 10-1 11-1 13-1 Appendix a Top Components Taking a Look AT ComputerTop Components FunctionTop Components 3Component Left Side Components Left Side ComponentsRight Side Components Right Side ComponentsInfrared port Composite TV-Out jack Tilt foot Right Side ComponentsRear Components Rear ComponentsBottom Components Bottom ComponentsStatus Indicator Lights Status Indicator LightsIdentifying1 TouchPad Components Using the KeyboardUsing the Pointing Device Task Procedure Navigating with the TouchPad TouchPad ProceduresSetting TouchPad Preferences Pointing-Stick Components Task Navigating with the Pointing-Stick Pointing-Stick ProceduresEasyPoint IV pointing stick model Setting Pointing-Stick PreferencesTask Hotkeys Using HotkeysHotkeys Quick Reference Adjusting System Volume Switching the ImageHotkeys Quick Reference Task Press Fn+F5+M orViewing Battery Status Setting a Power Conservation LevelAdjusting Panel Contrast Initiating Quick ControlsStretching Text Adjusting BrightnessDisplaying System Information Fn+Num Lk Using the Embedded Numeric KeypadTogglingn the Keypad On and Off Enabling the Keypad at Startup Operating the Keypad Keys as Standard KeysEasy Access Buttons Easy Access Buttons Available on Select ModelsAdding Easy Access Buttons Schemes Deleting Easy Access Buttons Schemes Changing Easy Access Buttons SchemesProgramming the External Keyboard Internet Buttons Disabling and Enabling the Easy Access Buttons16Using the Keyboard Learning About Battery Packs Using Battery PacksCharging Battery Packs Using a New Battery PackRemoving the Primary Battery Pack Inserting and Removing Primary Battery PackInserting the Primary Battery Pack Maximizing Battery Pack Life Storing a Battery PackRecommended Battery Pack Storage Temperatures Storage TimeSystem Beeps Recycling Used Battery PacksBeeps with a Blinking Battery Charge Light Turning Beeps On or Off Beeps with a Blinking Power/Suspend LightRecommended Power Source Managing PowerSelecting a Power Source Using Suspend Standby and Hibernation Task Procedure Result Using Standby Suspend and HibernationUsing Standby Suspend and Hibernation Task Procedure Result Identifying Low-Battery Conditions Managing Low-Battery ConditionsIf external power is available, do one of the following Resolving Low-Battery ConditionsIf you are charging the battery pack in the computer Charging a Battery PackTo increase the accuracy of all battery charge displays Monitoring the Charge in a Battery PackUsing the Battery Status Tab Windows 2000 Professional select Start⊕ Using the Battery Meter or Power Meter IconWindows NT Windows 95 and WindowsWindows 2000 Professional Windows 2000 Professional select Using the Power or Power Meter TabCalibrating a Battery Pack Running a Calibration Battery Number Battery Pack LocationStopping a Calibration Using Power Preferences Preference Setting Power Preferences Windows 95 and Windows NTProcedure from Control Panel Set computer to initiate Hibernation rather than Suspend To enable or disable Hibernation-Select the Hibernation tab Setting Power Preferences in WindowsTo access most power preference settings-Select Setting Power Preferences in Windows 2000 Professional Turning Auto Insert Notification On or Off Combining Performance Modes with Other Power Settings Setting SpeedStep PreferencesUsing the SpeedStep Window Changing Performance ModesPreference Procedure Setting SpeedStep PreferencesPreference Procedure Using the SpeedStep Icon Conserving Battery PowerBattery Power Conservation Checklist SpeedStep Icon TasksConserving Battery Power in Windows Conserving Battery Power in Windows NT Conserving Battery Power in Windows 2000 ProfessionalFunctional Bay Devices Supported Power State Bay ConfigurationBay Configuration Caring for Removable Drives Changing the Startup Sequence with MultiBoot DualBay Devices Selecting DiskettesInserting a DualBay Device Type of Drive Diskettes AcceptedRemoving a DualBay Device Second Battery PackInserting a MultiBay Device MultiBay DevicesRemoving a MultiBay Device Using a Second Hard DriveRemoving a CD or DVD Using the CD or DVD Drive Inserting a CD or DVDManually Ejecting a CD or DVD Using the LS-120 DriveUsing the Third Battery Pack Connecting the Modem Cable Using AN Internal ModemSetting up the Modem Loading a Lotus Script File Selecting Communication SoftwareWindows NT To use Lotus ccMail 7.0, Lotus Notes, or MicrosoftTo load a script file for Lotus Notes version 4.x or later Modem initialization string-AT&F COM port settings Configuring the ModemLoading a Microsoft MS-Mail 3.2 Remote Script File Word length-SelectUsing Modem Commands and Dial Modifiers Using a Country-Specific Modem Adapter Using the Modem While Traveling InternationallySelecting a Country-Specific Modem Configuration Travel Connection Checklist Reinstalling or Updating Drivers Windows 95 or WindowsUninstalling Modem Drivers Windows 95 or Windows Reinstalling or Updating Drivers Windows NTReinstalling Modem Drivers Windows 95 or Windows \Program Files\Compaq\CPQLANModem\Modem\Win9xTo uninstall modem drivers Uninstalling Modem Drivers Windows NTReinstalling Modem Drivers Windows NT Connecting the Network Cable Connecting to a Local Area NetworkTurning a LAN Connection On and Off Accessing the Network at StartupTo uninstall LAN drivers Reinstalling LAN and Modem Drivers Windows 95 and WindowsTo reinstall LAN drivers Uninstalling Modem and LAN Drivers Windows 95 or WindowsConfirming the Network Protocol Windows 95 or Windows To reinstall modem driversUninstalling Modem and LAN Drivers Windows NT Reinstalling Windows NT Networking \Program Files\Compaq\CPQLANModem\Modem\NT40\Setup Reinstalling LAN Drivers Windows NTConnecting an External Monitor Connecting an External Enhanced KeyboardIf you are running Windows NT 4.0 to ensure that Connecting a Television MonitorIf you are running Windows 95 or later to ensure that Connecting a Parallel Printer Connecting a Mouse or Other External Pointing DeviceConnecting a Serial Printer Connecting Infrared Equipment Enabling the Infrared Port Configuring the Infrared PortConnecting to a Docking Device Connecting USB PeripheralsInserting a PC Card Using PC CardsPC Card Types 2Using PC Cards Removing a PC Card PC Card Device Drivers Changing PC Card SettingsStopping a PC Card Managing PC Card PowerZoomed Video Identifying the Audio Components Using Audio FeaturesAudio Components Component1Audio Components Component3 Using Internal and External MicrophonesControlling Audio Volume Using Internal and External Speakers/HeadphonesSpeaker Ports Checking the Amount of Memory Upgrading the ComputerUpgrading System Memory Inserting a Memory Expansion Board Obtaining an Optional Memory Expansion BoardThis unit only supports Sdram Remove the security screw from the bottom of the computerExternal cables during this step Removing a Memory Expansion Board Upgrading the Computer Attaching a Hard Drive Adapter Upgrading the Hard DriveAdding an Internal Modem Removing and Inserting the Primary Hard DriveObtaining Customized Update Information with Info Messenger Maintenance and Travel GuidelinesObtaining Software Updates and Enhancements by Subscription Updating the SystemUpdating the System ROM Displayingn the Version of the Installed System ROMObtaining a System ROM Installing a System ROM from a DisketteCaring for the Computer Reinstalling SoftwareTraveling with the Computer Preparing the Computer for Shipping or TravelVoltage converter kit sold for appliances Types of Security Security FeaturesUsing the Cable Lock Establishing the Power-On Password Using the Power-On PasswordEntering a Power-On Password Country Key Character Changing the Power-On PasswordIf You Forget Your Power-On Password Deleting the Power-On PasswordUsing Quick Controls Enabling Quick Controls Using the Setup PasswordEstablishing the Setup Password F10 Entering the Setup PasswordDeleting the Setup Password Changing the Setup PasswordDriveLock Overview Enabling and Disabling DevicesUser and Master Passwords Overview Enter Establishing DriveLock ProtectionChanging the User or Master Password Removing DriveLock Protection Select Protection Disable Type your current master passwordCompaq Computer Security Windows 2000 Professional Setting Port SecuritySetting Boot Start-Up Security Displaying or Entering System Information Intelligent Manageability Overview Intelligent ManageabilityAsset Management Fault Management Alerts Fault ManagementSecurity Management Configuration ManagementSelecting Computer Setup or Compaq Diagnostics for Windows Computer Setup Diagnostics UtilitiesUsing Computer Setup Selecting from the Security Menu Selecting from the File MenuBegin here To do thisBegin here To do this Selecting from the Advanced MenuSelecting from the Advanced Menu Begin here Selecting from the Advanced Menu Begin here To do this Running a Diagnostic Test Using Compaq Diagnostics for WindowsComputer Setup and Diagnostics Utilities Troubleshooting Checklist TroubleshootingSolving Audio Problems Solving Basic ProblemsPage CONFIG.SYS Ensure that microphone is Problem Possible Cause Solution Solving Battery Problems Solving Battery Problems Possible Cause Solution Solving CD Drive Problems Solving DVD Drive Problems Solving DVD Problems Solving Diskette and SuperDisk LS-120 Drive Problems Drive at all times in case of errors or failures Solving Hard Drive Problems Solving Hardware Installation Problems Solving Infrared Problems Solving Infrared Problems Possible Cause Solution AOL Solving Internet ProblemsSolving LAN Problems Solving Keyboard ProblemsSolving LAN Problems Possible Cause Solution Solving Memory Problems Cabs Solving Microsoft Software ProblemsATX3DT Solving Modem ProblemsSolving Modem Problems Possible Cause Solution Excess Line ATS10=150, then press Solving Modem Problems Possible Cause Solution Solving Modem Problems Possible Cause Solution Solving PC Card Problems Solving PC Card Problems Possible Cause Solution Compaq-qualified PC Cards Solving Pointing Device Problems Solving Power Problems Solving Printer Problems Solving Product Key Problems Solving Screen Problems Solving Screen Problems Without saving your Solving Software Application Problems Solving USB Problems Preparing to Call Technical Support Compaq Customer SupportCountry Location Code Telephone Number Worldwide Telephone NumbersWorldwide Telephone Numbers Worldwide Telephone Numbers Indonesia General Information United States Regulatory Agency Series Numbers Regulatory NoticesCables Federal Communications Commission NoticeModifications Avis Canadien Canadian NoticeAirline Travel Notice European NoticeJapanese Notice German Ergonomics Notice Energy Star Compliance Battery NoticeCdrh Regulations Power CordsLaser Safety Laser Information Regulations Governing Use of Modems Safety Precautions for ModemsTelephone Consumer Protection Act Canadian Regulations Governing Use of Modems New Zealand Modem Statements Macrovision Corporation Notice When Installing Internal Components When Handling Removable DrivesElectrostatic Discharge Preventing Electrostatic DischargeGrounding Methods Electrical Ratings for AC Adapter PecificationsIndex Index2Index Index 4Index Index Changing Index 8Index SpeedStep Icon TouchPad Zoomed video