Troubleshooting Checklist | HP e500s guide

chapter 16

TROUBLESHOOTING

Troubleshooting Checklist

If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions:

nIs the computer connected to an external power source or does it have a fully charged battery pack installed?

nIs the computer turned on and is the power light on?

nAre all cables connected properly and securely?

nDid the diskette drive contain a nonbootable diskette when you turned on the computer?

nHave you installed all the necessary device drivers? For example, if you are using a mouse, you may need to install a mouse device driver.

nHave you installed printer drivers for each application?

nDid you exit properly from Windows before shutting off your computer? Failure to exit properly can result in file corruption.

nHave you scanned the computer for viruses?

Troubleshooting 16-1

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HP e500s manual Troubleshooting Checklist

Contents

Compaq Armada E500 Series Reference Guide Contents Using Suspend Standby and Hibernation Changing the Processor Performance Mode Uninstalling Modem Drivers 10-1 11-1 13-1 Appendix a Top Components Taking a Look AT ComputerTop Components Function Top Components 3Component Left Side Components Left Side Components Right Side Components Right Side Components Infrared port Composite TV-Out jack Tilt foot Right Side Components Rear Components Rear Components Bottom Components Bottom Components Status Indicator Lights Status Indicator Lights Identifying1 TouchPad Components Using the KeyboardUsing the Pointing Device Task Procedure Navigating with the TouchPad TouchPad ProceduresSetting TouchPad Preferences Pointing-Stick Components Task Navigating with the Pointing-Stick Pointing-Stick Procedures EasyPoint IV pointing stick model Setting Pointing-Stick Preferences Task Hotkeys Using HotkeysHotkeys Quick Reference Adjusting System Volume Switching the ImageHotkeys Quick Reference Task Press Fn+F5+M or Viewing Battery Status Setting a Power Conservation LevelAdjusting Panel Contrast Initiating Quick Controls Stretching Text Adjusting BrightnessDisplaying System Information Fn+Num Lk Using the Embedded Numeric KeypadTogglingn the Keypad On and Off Enabling the Keypad at Startup Operating the Keypad Keys as Standard Keys Easy Access Buttons Easy Access Buttons Available on Select Models Adding Easy Access Buttons Schemes Deleting Easy Access Buttons Schemes Changing Easy Access Buttons Schemes Programming the External Keyboard Internet Buttons Disabling and Enabling the Easy Access Buttons 16Using the Keyboard Learning About Battery Packs Using Battery Packs Charging Battery Packs Using a New Battery Pack Removing the Primary Battery Pack Inserting and Removing Primary Battery Pack Inserting the Primary Battery Pack Maximizing Battery Pack Life Storing a Battery PackRecommended Battery Pack Storage Temperatures Storage Time System Beeps Recycling Used Battery PacksBeeps with a Blinking Battery Charge Light Turning Beeps On or Off Beeps with a Blinking Power/Suspend Light Recommended Power Source Managing PowerSelecting a Power Source Using Suspend Standby and Hibernation Task Procedure Result Using Standby Suspend and Hibernation Using Standby Suspend and Hibernation Task Procedure Result Identifying Low-Battery Conditions Managing Low-Battery Conditions If external power is available, do one of the following Resolving Low-Battery Conditions If you are charging the battery pack in the computer Charging a Battery Pack To increase the accuracy of all battery charge displays Monitoring the Charge in a Battery PackUsing the Battery Status Tab Windows 2000 Professional select Start⊕ Using the Battery Meter or Power Meter Icon Windows NT Windows 95 and WindowsWindows 2000 Professional Windows 2000 Professional select Using the Power or Power Meter Tab Calibrating a Battery Pack Running a Calibration Battery Number Battery Pack Location Stopping a Calibration Using Power Preferences Preference Setting Power Preferences Windows 95 and Windows NTProcedure from Control Panel Set computer to initiate Hibernation rather than Suspend To enable or disable Hibernation-Select the Hibernation tab Setting Power Preferences in WindowsTo access most power preference settings-Select Setting Power Preferences in Windows 2000 Professional Turning Auto Insert Notification On or Off Combining Performance Modes with Other Power Settings Setting SpeedStep PreferencesUsing the SpeedStep Window Changing Performance Modes Preference Procedure Setting SpeedStep Preferences Preference Procedure Using the SpeedStep Icon Conserving Battery PowerBattery Power Conservation Checklist SpeedStep Icon Tasks Conserving Battery Power in Windows Conserving Battery Power in Windows NT Conserving Battery Power in Windows 2000 Professional Functional Bay Devices Supported Power State Bay ConfigurationBay Configuration Caring for Removable Drives Changing the Startup Sequence with MultiBoot DualBay Devices Selecting DiskettesInserting a DualBay Device Type of Drive Diskettes Accepted Removing a DualBay Device Second Battery Pack Inserting a MultiBay Device MultiBay Devices Removing a MultiBay Device Using a Second Hard Drive Removing a CD or DVD Using the CD or DVD Drive Inserting a CD or DVD Manually Ejecting a CD or DVD Using the LS-120 DriveUsing the Third Battery Pack Connecting the Modem Cable Using AN Internal Modem Setting up the Modem Loading a Lotus Script File Selecting Communication SoftwareWindows NT To use Lotus ccMail 7.0, Lotus Notes, or Microsoft To load a script file for Lotus Notes version 4.x or later Modem initialization string-AT&F COM port settings Configuring the ModemLoading a Microsoft MS-Mail 3.2 Remote Script File Word length-Select Using Modem Commands and Dial Modifiers Using a Country-Specific Modem Adapter Using the Modem While Traveling Internationally Selecting a Country-Specific Modem Configuration Travel Connection Checklist Reinstalling or Updating Drivers Windows 95 or Windows Uninstalling Modem Drivers Windows 95 or Windows Reinstalling or Updating Drivers Windows NTReinstalling Modem Drivers Windows 95 or Windows \Program Files\Compaq\CPQLANModem\Modem\Win9x To uninstall modem drivers Uninstalling Modem Drivers Windows NTReinstalling Modem Drivers Windows NT Connecting the Network Cable Connecting to a Local Area Network Turning a LAN Connection On and Off Accessing the Network at Startup To uninstall LAN drivers Reinstalling LAN and Modem Drivers Windows 95 and WindowsTo reinstall LAN drivers Uninstalling Modem and LAN Drivers Windows 95 or Windows Confirming the Network Protocol Windows 95 or Windows To reinstall modem drivers Uninstalling Modem and LAN Drivers Windows NT Reinstalling Windows NT Networking \Program Files\Compaq\CPQLANModem\Modem\NT40\Setup Reinstalling LAN Drivers Windows NT Connecting an External Monitor Connecting an External Enhanced Keyboard If you are running Windows NT 4.0 to ensure that Connecting a Television MonitorIf you are running Windows 95 or later to ensure that Connecting a Parallel Printer Connecting a Mouse or Other External Pointing DeviceConnecting a Serial Printer Connecting Infrared Equipment Enabling the Infrared Port Configuring the Infrared Port Connecting to a Docking Device Connecting USB Peripherals Inserting a PC Card Using PC CardsPC Card Types 2Using PC Cards Removing a PC Card PC Card Device Drivers Changing PC Card Settings Stopping a PC Card Managing PC Card PowerZoomed Video Identifying the Audio Components Using Audio FeaturesAudio Components Component1 Audio Components Component3 Using Internal and External Microphones Controlling Audio Volume Using Internal and External Speakers/Headphones Speaker Ports Checking the Amount of Memory Upgrading the ComputerUpgrading System Memory Inserting a Memory Expansion Board Obtaining an Optional Memory Expansion BoardThis unit only supports Sdram Remove the security screw from the bottom of the computer External cables during this step Removing a Memory Expansion Board Upgrading the Computer Attaching a Hard Drive Adapter Upgrading the Hard DriveAdding an Internal Modem Removing and Inserting the Primary Hard Drive Obtaining Customized Update Information with Info Messenger Maintenance and Travel GuidelinesObtaining Software Updates and Enhancements by Subscription Updating the System Updating the System ROM Displayingn the Version of the Installed System ROM Obtaining a System ROM Installing a System ROM from a Diskette Caring for the Computer Reinstalling Software Traveling with the Computer Preparing the Computer for Shipping or Travel Voltage converter kit sold for appliances Types of Security Security Features Using the Cable Lock Establishing the Power-On Password Using the Power-On Password Entering a Power-On Password Country Key Character Changing the Power-On Password If You Forget Your Power-On Password Deleting the Power-On Password Using Quick Controls Enabling Quick Controls Using the Setup PasswordEstablishing the Setup Password F10 Entering the Setup Password Deleting the Setup Password Changing the Setup Password DriveLock Overview Enabling and Disabling Devices User and Master Passwords Overview Enter Establishing DriveLock Protection Changing the User or Master Password Removing DriveLock Protection Select Protection Disable Type your current master password Compaq Computer Security Windows 2000 Professional Setting Port SecuritySetting Boot Start-Up Security Displaying or Entering System Information Intelligent Manageability Overview Intelligent Manageability Asset Management Fault Management Alerts Fault Management Security Management Configuration Management Selecting Computer Setup or Compaq Diagnostics for Windows Computer Setup Diagnostics Utilities Using Computer Setup Selecting from the Security Menu Selecting from the File MenuBegin here To do this Begin here To do this Selecting from the Advanced MenuSelecting from the Advanced Menu Begin here Selecting from the Advanced Menu Begin here To do this Running a Diagnostic Test Using Compaq Diagnostics for Windows Computer Setup and Diagnostics Utilities Troubleshooting Checklist Troubleshooting Solving Audio Problems Solving Basic ProblemsPage CONFIG.SYS Ensure that microphone is Problem Possible Cause Solution Solving Battery Problems Solving Battery Problems Possible Cause Solution Solving CD Drive Problems Solving DVD Drive Problems Solving DVD Problems Solving Diskette and SuperDisk LS-120 Drive Problems Drive at all times in case of errors or failures Solving Hard Drive Problems Solving Hardware Installation Problems Solving Infrared Problems Solving Infrared Problems Possible Cause Solution AOL Solving Internet Problems Solving LAN Problems Solving Keyboard Problems Solving LAN Problems Possible Cause Solution Solving Memory Problems Cabs Solving Microsoft Software Problems ATX3DT Solving Modem Problems Solving Modem Problems Possible Cause Solution Excess Line ATS10=150, then press Solving Modem Problems Possible Cause Solution Solving Modem Problems Possible Cause Solution Solving PC Card Problems Solving PC Card Problems Possible Cause Solution Compaq-qualified PC Cards Solving Pointing Device Problems Solving Power Problems Solving Printer Problems Solving Product Key Problems Solving Screen Problems Solving Screen Problems Without saving your Solving Software Application Problems Solving USB Problems Preparing to Call Technical Support Compaq Customer Support Country Location Code Telephone Number Worldwide Telephone NumbersWorldwide Telephone Numbers Worldwide Telephone Numbers Indonesia General Information United States Regulatory Agency Series Numbers Regulatory Notices Cables Federal Communications Commission NoticeModifications Avis Canadien Canadian Notice Airline Travel Notice European NoticeJapanese Notice German Ergonomics Notice Energy Star Compliance Battery Notice Cdrh Regulations Power CordsLaser Safety Laser Information Regulations Governing Use of Modems Safety Precautions for Modems Telephone Consumer Protection Act Canadian Regulations Governing Use of Modems New Zealand Modem Statements Macrovision Corporation Notice When Installing Internal Components When Handling Removable DrivesElectrostatic Discharge Preventing Electrostatic Discharge Grounding Methods Electrical Ratings for AC Adapter Pecifications Index Index 2Index Index 4Index Index Changing Index 8Index SpeedStep Icon TouchPad Zoomed video