Solving Modem Problems
Problem | Possible Cause | Solution |
ERROR message | Typing error. | If you are typing from the |
|
| command line in |
|
| terminal mode, verify, |
|
| then retype the |
|
| command. |
|
|
|
Excessive line | Modem is connected | Connect the modem to a |
current sensed | to a digital line. | standard analog |
message |
| telephone line, then |
|
| reestablish the |
|
| connection. |
|
|
|
No dial tone, with or without NO DIAL TONE message
You are not in your home country and the modem does not recognize the local dial tone.
Refer to Chapter 6, “Using An Internal Modem.”
At the command line in terminal mode, type
ATX3DT.
Telephone service is not connected to the telephone wall jack.
Connect a telephone to the wall jack. If you do not hear a dial tone, contact your telephone service provider.
A shared telephone | Make sure another |
line is in use. | telephone or modem is |
| not using the telephone |
| line. |
Modem is connected | Connect the modem to a |
to a digital line, such | standard analog |
as an office PBX line. | telephone line, then |
| reestablish the |
| connection. |
|
|
Speaker Control AT Command (ATM) is set to 0.
1.At the command line in terminal mode, type ATM1, then press
Enter.
2.Type ATH1 and listen for the sound of the dial tone.
Continued
Troubleshooting
