Hardware Problem Determination, Step | IBM 6.00E+04, 6C4 manual

Go to ªStep 3º.

Go to ªComponent LEDsº on page 11 for more information about your system LEDs.

Chapter 8. Hardware Problem Determination

This chapter provides information about using standalone or online diagnostics to help you solve hardware problems.

Problem Determination Using the Standalone or Online Diagnostics

Use this procedure to obtain a service request number (SRN) when you are able to load the standalone or online diagnostics. If you are unable to load the standalone or online diagnostics, go to ªProblem Determination When Unable to Load Diagnosticsº on page 164. The service organization uses the SRN to determine which field replaceable units (FRUs) are needed to restore the system to correct operation.

Step 1. Considerations before Running This Procedure

Note: See the operator manual for your ASCII terminal to find the key sequences you need to respond to the diagnostic programs.

vThe diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port.

vThis procedure asks you to select the type of diagnostics you want to run. If you need more information about the types, see Chapter 5, ªUsing the Standalone and Online Diagnosticsº on page 91.

vGo to ªStep 2º.

Step 2

Is the Attention LED on?

NO

YES

Step 3

Are the online diagnostics installed on this system?

NO	Go to ªStep 16º on page 163.
YES	Go to ªStep 4º on page 158.

157

Image 175

IBM 6.00E+04, 6C4 manual Hardware Problem Determination, Step, Is the Attention LED on?

Contents

IBM Page IBM First Edition August Contents Using the Service Processor Using the Standalone and Online Diagnostics Using System Management ServicesIntroducing Tasks and Service Aids Vi pSeries 630 Model 6C4 and Model 6E4 Users Guide Verifying the Hardware Operation Hardware Problem Determination Appendix E. Service Processor Setup and Test Appendix D. Firmware UpdatesAppendix F. Modem Configurations Rack Safety Instructions Safety Notices Electrical Safety Laser Compliance Laser Safety Information Xii pSeries 630 Model 6C4 and Model 6E4 Users Guide Data Integrity and Verification Xiv pSeries 630 Model 6C4 and Model 6E4 Users Guide ISO About This BookOnline Publications Related Publications Trademarks Ergonomic Information Introducing the System System Features Bus ArchitectureProcessors Keyboard Power supplyMemory Media Drives Input/Output Ports System ResetService Processor Reset Operator Panel Front View Model 6C4 Security Features Model 6E4 SPCN1 Rear View Model 6C4 Model 6E4 Operator Panel Reading the Operator Panel Display Using the SystemStarting the System Unit Stopping the System Unit Number Component Name Component Description Component LEDs Electronics Component LEDs Function Color Power and Packaging LEDsUnit Blink Inactivity Active Identify Action PCI Adapter Table Function Color Component Select Task Selection Select Log Repair Action Resetting the LEDsReporting the Problem Repair Action Function Keys Using the Keyboards Handling the Mouse Correctly Using the Three-Button MouseCaring for the Mouse Cleaning the Mouse Write-Protecting 3.5-Inch Diskettes Using the 3.5-Inch Diskette Drive Loading and Unloading the 3.5-Inch Diskette Using the CD-ROM Drive Understanding the Status Lights Front View of CD-ROM DriveIf light is Condition is Other Handling Considerations Handling Compact Discs Opening the Tray Manually Loading a Compact DiscPlaying an Audio CD Service Processor Using the Service Processor and Service Director Features Service Director PSeries 630 Model 6C4 and Model 6E4 Users Guide Service Processor Menus Using the Service Processor Menu Inactivity Accessing the Service Processor Menus LocallyAccessing the Service Processor Menus Remotely Saving and Restoring Service Processor Settings General User Menu Power-on SystemPower-off System Read VPD Image from Last System Boot Exit from Menus Read Progress Indicators from Last System BootRead Service Processor Error Logs Read System Post Errors Main Menu Privileged User Menus System Information Menu Service Processor Setup MenuSystem Power Control Menu Call-In/Call-Out Setup Menu Service Processor Setup Menu Service Processor Setup Menu Privileged General Resulting Menu Passwords Start Talk Mode Change Privileged-Access PasswordChange General-Access Password Enable/Disable Console Mirroring ± Surveillance OS Surveillance Setup Menu± Surveillance Delay Reset Service Processor Serial Port Snoop Setup Menu Serial Port Snoop Setup MenuScan Log Dump Policy = Always = As Needed = Minimum = As Requested= Optimum = Complete Enable/Disable Unattended Start Mode System Power Control MenuSystem Power Control Menu Ring Indicate POWER-ON Menu Ring Indicate Power-On Menu Following menu controls the Reboot/Restart Policy Reboot/Restart Policy Setup Menu Use OS-Defined restart policy is set to No Enable/Disable Fast System Boot ± Service Mode Boot from Default List Boot Mode Menu± Boot to SMS Menu ± Service Mode Boot from Saved List Read Nvram System Information MenuSystem Information Menu Processor CONFIGURATION/DECONFIGURATION Menu Runtime Recoverable Error Repeat GardColumn Processor address list used by the service processor Memory CONFIGURATION/DECONFIGURATION Menu ± Display I/O Type Power Control Network Utilities MenuPower Control Network Utilities Menu ± Lamp Test for All Operator Panels LED Indicator Menu Language Selection Menu Language Selection Menu CALL-IN/CALL-OUT Setup Menu Call-In/Call-Out Setup Menu Modem Configuration Menu Serial Port Selection Menu Serial Port Speed Setup Menu Telephone Number Setup Menu CALL-OUT Policy Setup Menu Call-Out Policy Setup Menu Call-out Test Menu Customer Account Setup Menu System Power-On Methods Service Processor Reboot/Restart Policy Controls Service Processor Reboot/Restart RecoveryBoot IPL Speed Failure During Boot Process OS Automatic General Information on System Firmware Updates System Firmware Updates Determining the Level of Firmware on the System System Firmware Update Using a Locally Available Image Updating System Firmware from the AIX Service Aids Updating System Firmware From the Service Processor MenusUpdating System Firmware from the AIX Command Line Code Action Recovery ModeConfiguring and Deconfiguring Processors or Memory Updating System Firmware from a NIM Server Service Processor System Monitoring Surveillance Run-Time CPU Deconfiguration CPU GardSystem Firmware Surveillance Operating System Surveillance Call-Out Call-Home Console Mirroring System Configuration SRC Service Processor Error Logs E1FB LCD Progress Indicator Log Pre-Standby Phase Service Processor Operational Phases Standby Phase Runtime Phase Bring-Up Phase PSeries 630 Model 6C4 and Model 6E4 Users Guide Using System Management Services Select Language Select Language ESC Change Password OptionsSet Privileged-Access Password View Error Log Setup Remote IPL Initial Program Load 10/100 Ethernet Adapter IntegratedU0.1-P1/E1 PSeries 630 Model 6C4 and Model 6E4 Users Guide Using System Management Services Scsi Change Scsi Settings Select Console Select Boot OptionsOption CD/DVD If option 1 is selected, the following menu is displayed Select Device Current Number Position Select Boot Devices Name DEVICE-TYPE Device Restore Default Settings Display Current Settings Exiting System Management Services Multiboot Startup PSeries 630 Model 6C4 and Model 6E4 Users Guide Selecting a Console Display Using the Standalone and Online DiagnosticsStandalone and Online Diagnostics Operating Considerations Identifying the Terminal Type to the Diagnostics Programs Running Online Diagnostics from CD-ROM Resetting the TerminalUndefined Terminal Types System Response Client Status NIM Server Configuration PSeries 630 Model 6C4 and Model 6E4 Users Guide Select Select Boot Options Select Install or Boot a Devices Locking and Unlocking the Electronic Service Agent Running Online Diagnostics Locking and Unlocking the Service Agent Online Diagnostics Mode of Operation Running the Diagnostics from a TTY Terminal PSeries 630 Model 6C4 and Model 6E4 Users Guide Running the Online Diagnostics in Concurrent Mode Running the Online Diagnostics in Maintenance Mode Running Online Diagnostics in Service Mode Stopping the Diagnostics Running the Verification ProcedurePerforming Additional System Verification Running the Standalone Diagnostics Standalone Diagnostic Operation PSeries 630 Model 6C4 and Model 6E4 Users Guide Introducing Tasks and Service Aids Tasks AIX Shell Prompt Add Resource to Resource List Analyze Adapter Internal Log Backup and Restore MediaFlag Description Flag Description Certify Media Flag Description Select Erase Disk Specifies physical Disk channel/ID for example -l Change Hardware Vital Product DataSpecifies the certify task and its parameters All disks Configure ISA Adapter Configure Dials and LPF Keys Configure Reboot Policy Configure Remote Maintenance Policy PSeries 630 Model 6C4 and Model 6E4 Users Guide Configure Surveillance Policy Configure Ring Indicate Power-On Policy Disk Maintenance Create Customized Configuration DisketteDelete Resource from Resource List Disk to Disk Copy Display/Alter Sector Display Hardware Vital Product Data Display Configuration and Resource ListDisplay Hardware Error Report Display Firmware Device Node Information Display or Change Bootlist Display Machine Check Error LogDisplay Microcode Level Display or Change Diagnostic Run-Time Options Displays the short version of the Diagnostic Event Log Display Previous Diagnostic ResultsDisplay Service Hints Displays the long version of the Diagnostic Event Log Display System Environmental Sensors Display Software Product Data Token ExamplesIndex Download Microcode to PCI Scsi RAID Adapter Display Test PatternsDisplay USB Devices Download Microcode Download Microcode to Disk Attached to PCI Scsi Adapter Download Microcode to a PCI FC-AL Adapter Download Microcode to Other Devices Fibre Channel RAID Service Aids Format Media Flash SK-NET Fddi FirmwareHardfile Attached to Scsi Adapter non-RAID Hardfile Attached to PCI Scsi RAID Adapter Where the channel is 2 and the ID isOptical Media Hot-Plug Task Diskette FormatGather System Information Generic Microcode Download PCI Hot Plug Manager PSeries 630 Model 6C4 and Model 6E4 Users Guide Scsi Hot Swap Manager Local Area Network Analyzer RAID Hot Plug DevicesLog Repair Action PCI RAID Physical Disk Identify Periodic DiagnosticsProcess Supplemental Media Run Error Log Analysis Run DiagnosticsRun Exercisers Abbreviations Exerciser Commands CMD CD-ROM Exerciser Memory ExerciserTape Exerciser Diskette Exerciser Save or Restore Hardware Management Policies Scsi Bus Analyzer Scsd Tape Drive Service Aid Spare Sector Availability SSA Service Aid System Fault Indicator Update Disk-Based Diagnostics System Identify IndicatorUpdate System or Service Processor Flash Flag Description RAIDiant Array Service Aid Serial Communications Network Server Service Aid Command Examples PSeries 630 Model 6C4 and Model 6E4 Users Guide Verifying the Hardware Operation Considerations Before Running This Procedure Loading the Diagnostics Verifying the Hardware Operation Running System Verification When Connected to an HMC Running the Verification Procedure PSeries 630 Model 6C4 and Model 6E4 Users Guide Is the Attention LED on? Hardware Problem DeterminationAre the online diagnostics installed on this system? Step Do you want to run the online diagnostics in service mode? Is the operating system accepting commands? Console Display Action Symptom Action Keyboard Type Action Is the Function Selection menu displayed? Diagnostics Select DiagnosticsSystem Response Action Diagnostic Response Action Did the Diagnostic Selection Menu display? Go to ªStep 17º Did the diagnostics load? Problem Determination When Unable to Load Diagnostics System appears to be stopped. a beep was Symptom Action View Error Log Step Acoustical Noise Emissions Appendix A. Environmental NoticesProduct Recycling and Disposal Environmental Design 7028-6E4 Declared A-Weighted SoundDeclared Acoustical Noise Emissions Product Appendix B. Notices PSeries 630 Model 6C4 and Model 6E4 Users Guide 173 Additional Communication Attributes Conversational mode Iprts Additional Keyboard Attributes Additional Printer Attributes 177 Appendix D. Firmware Updates PSeries 630 Model 6C4 and Model 6E4 Users Guide Service Processor Setup Checklist Appendix E. Service Processor Setup and Test Select System Power Control Select Power-On System Testing the SetupTesting Call-In Testing Call-Out Serial Port Configuration PSeries 630 Model 6C4 and Model 6E4 Users Guide Specific Modem Configuration Files Appendix F. Modem ConfigurationsSample Modem Configuration Files Generic Modem Configuration Files Configuration File Selection Modem Setup Z Setup Z0 Setup F Setup F0 Setup F1 Customizing the Modem Configuration Files Switch Position Function IBM 7852-400 DIP Switch SettingsXon/Xoff Modems Ring Detection Recovery ProceduresTerminal Emulators Transfer of a Modem Session Prevention Strategy Recovery Strategy Modem Configuration Sample Files Sample File modemm0.cfg PSeries 630 Model 6C4 and Model 6E4 Users Guide Sample File modemm1.cfg PSeries 630 Model 6C4 and Model 6E4 Users Guide Sample File modemz.cfg # Componentname Espsetup Entry Service Processor Setup Z PSeries 630 Model 6C4 and Model 6E4 Users Guide Sample File modemz0.cfg # Componentname Espsetup Entry Service Processor Setup Z0 PSeries 630 Model 6C4 and Model 6E4 Users Guide Sample File modemf.cfg # Componentname Espsetup Entry Service Processor Setup F PSeries 630 Model 6C4 and Model 6E4 Users Guide Sample File modemf0.cfg # Componentname Espsetup Entry Service Processor Setup F0 PSeries 630 Model 6C4 and Model 6E4 Users Guide Sample File modemf1.cfg # Componentname Espsetup Entry Service Processor Setup F1 PSeries 630 Model 6C4 and Model 6E4 Users Guide Appendix F. Modem Configurations PSeries 630 Model 6C4 and Model 6E4 Users Guide Index Numerics Retain Access Xvi How satisfied are you that the information in this book is Readers Comments Ð Wed Like to Hear from YouPlease tell us how we can improve this book Please do not staple Readers Comments Ð Wed Like to Hear from YouPage Ibmr IBM