Problem Determination When Unable to Load Diagnostics
Use this procedure to obtain an error code. The service organization uses the error code to determine which field replaceable units (FRUs) are needed to restore the system to correct operation.
Step 1. Considerations before Running This Procedure
vThe diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port.
vGo to ªStep 2º.
Step 2
Are the online diagnostics installed on this system?
NO | Go to ªStep 4º on page 165. |
YES | Go to ªStep 3º. |
Step 3
This step attempts to load online diagnostics in service mode.
1.Turn off the power.
2.Turn on the power.
3.If the keyboard indicator displays, press 6 on the directly attached or ASCII keyboard, to indicate that diagnostics are to be loaded.
4.Enter any requested passwords.
5.Follow any instructions to select a console.
6.Wait until the diagnostics load or the system appears to stop.
Did the diagnostics load?
NO | Go to ªStep 5º on page 165. |
YES | Go to ªStep 6º on page 168. |
